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HM Playa del Carmen

Hotels
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9.0
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

Rosemary

10.0
/ 10
We stayed in this hotel for nearly two weeks and everything about our stay was perfect. The room was modern, quiet, clean, and comfortable. Our room was on Constituyentes and had a big patio with two swing chairs-perfect for relaxing. The pool area is beautiful and never crowded. Located two blocks from 5th, it is convenient to walk to stores and restaurants. The breakfast is excellent-freshly prepared every morning and definitely worth the small charge. But most impressive is the staff. The front desk, the room attendants, and the waiters at breakfast (Fabian and Edwin) were amazing! Thanks for a great visit!

Latoya

10.0
/ 10
I enjoyed staying at this hotel. The room was clean and decent. The staff were friendly and professional. This was the best location for me as it was centrally located near many restaurants and the beach.

Arturo

10.0
/ 10
Great property near lots of food and things to do. The pool was very relaxing and has a swim to bar. The staff was always available and very helpful. Thanks we had a great stay.
In the Area
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Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Laundry service
Luggage storage
Garden
Fitness center
Multilingual staff
24-hour Receptionist
Staying at HM Playa del Carmen is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around HM Playa del Carmen

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720
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Lobby HM Playa del Carmen
Lobby 2 HM Playa del Carmen

Discover More About HM Playa del Carmen

General
Near Quinta Avenida

Location
Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. This hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Nuestra Senora del Carmen Catholic Church - 0.7 km / 0.4 mi
Quinta Avenida - 0.8 km / 0.5 mi
Riviera Gran Casino - 0.8 km / 0.5 mi
Central Square - 0.8 km / 0.5 mi
Calle Corazón - 0.9 km / 0.6 mi
Mario Villanueva Madrid - 0.9 km / 0.6 mi
3D Museum of Wonders - 1 km / 0.6 mi
Mamitas Beach - 1 km / 0.6 mi
Mercado Playa del Carmen - 1 km / 0.6 mi
Super Chedraui Selecto Avenida 10 - 1.1 km / 0.7 mi
Playa del Carmen Main Beach - 1.1 km / 0.7 mi
Chabad Playa del Carmen - 1.1 km / 0.7 mi
Frida Kahlo Museum - 1.1 km / 0.7 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 22 mi
Cancun Intl. Airport (CUN) - 55.3 km / 34.3 mi

The preferred airport for HM Playa del Carmen is Cancun Intl. Airport (CUN).

Facilities
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.

All facilities in HM Playa del Carmen

Facility

  • Outdoor pool
  • Poolside bar
Swimming Pool HM Playa del Carmen
Swimming Pool
Entertainment Facility HM Playa del Carmen
Entertainment Facility
Fitness Center HM Playa del Carmen
Fitness Center
Common Space HM Playa del Carmen
Common Space
Lobby HM Playa del Carmen
Lobby

Transportation

  • Secure parking
  • Limited parking
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

Connectivity

  • Free WiFi

General

  • Smoking area
  • Terrace

Public Facilities

  • Safety deposit box

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in HM Playa del Carmen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Beach nearby, No elevators

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 11:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HM Playa del Carmen
91
Number of floors in HM Playa del Carmen
3
Another facilities in HM Playa del Carmen
Secure parking, Limited parking, Valet parking, Poolside bar, Breakfast

Frequently asked question in HM Playa del Carmen

What is normal check-in & check-out time at HM Playa del Carmen?
The standard check-in time at HM Playa del Carmen is starting from 15:00 - 11:00 while the latest check-out time is at Before 12:00
Does HM Playa del Carmen provide breakfast?
Yes, HM Playa del Carmen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HM Playa del Carmen?
HM Playa del Carmen is a 4.0-star hotel.
How many floors does HM Playa del Carmen have?
HM Playa del Carmen has 3 floors.
How many rooms are available at HM Playa del Carmen?
HM Playa del Carmen has 91 rooms in total.
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More Reviews from Other Guests in HM Playa del Carmen

Overall Ratings & Reviews HM Playa del Carmen

Other sources (1,000)
9.0
Exceptional
From 1,000 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

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Most Relevant
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Traveler Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Rosemary
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed in this hotel for nearly two weeks and everything about our stay was perfect. The room was modern, quiet, clean, and comfortable. Our room was on Constituyentes and had a big patio with two swing chairs-perfect for relaxing. The pool area is beautiful and never crowded. Located two blocks from 5th, it is convenient to walk to stores and restaurants. The breakfast is excellent-freshly prepared every morning and definitely worth the small charge. But most impressive is the staff. The front desk, the room attendants, and the waiters at breakfast (Fabian and Edwin) were amazing! Thanks for a great visit!
Read More
JIN WOO
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel's location was excellent. The facilities were clean but a bit dated; it looked like it needed some remodeling. The air conditioner, in particular, was very noisy.
Latoya
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I enjoyed staying at this hotel. The room was clean and decent. The staff were friendly and professional. This was the best location for me as it was centrally located near many restaurants and the beach.
Sergio F.
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice, clean and convenient, great location, helpful, kind and polite staff.
Adrina
icon-with Children
with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent attention thanks
Maritza
icon-with Friends
with Friends
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This Hotel has an excellent location with walking distance to restaurants and beach. Pool area was very nice. Staff was very knowledgeable and kind. The room was specious and includes a small fridge. I liked that there was a bench in the bathroom area. Reason for 4 stars instead of 5 is because the the shower floor is not level properly and the water get stuck in the shower floor, this also caused that it gets all wet outside of the shower. This can be a safety issue. Overall was a nice stay.
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Arturo
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great property near lots of food and things to do. The pool was very relaxing and has a swim to bar. The staff was always available and very helpful. Thanks we had a great stay.
Sabrina
icon-with Friends
with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great stay—loved the pool area and swim up bar. Beautiful property, large, clean room. Big balcony, convenient location, and really nice breakfast. Would definitely stay here again!
Alberto
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location and has parking, the staff was really attentivo also
Stephen
icon-
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
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Rachelle
icon-
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 HM Playa del Carmen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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