HM Playa del Carmen

Hotels
9.0
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Sarah

10.0
/ 10
We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.

Rachelle

10.0
/ 10
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.

Maria

10.0
/ 10
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
In the Area
See Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at HM Playa del Carmen is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around HM Playa del Carmen

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720
Discover More Places
Lobby HM Playa del Carmen
Lobby 2 HM Playa del Carmen

Discover More About HM Playa del Carmen

Welcome to HM Playa del Carmen, your premier destination for an unforgettable stay in the heart of Estado de Quintana Roo, Mexico. We pride ourselves on offering a blend of comfort, convenience, and authentic local charm, making your visit truly special. Whether you're here for a relaxing getaway or an exciting adventure, HM Playa del Carmen is designed to be your home away from home. Room rates at HM Playa del Carmen start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

HM Playa del Carmen Location

Nestled in the vibrant heart of Playa del Carmen, HM Playa del Carmen is ideally situated at Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720. This prime location places you just a short stroll from the bustling 5th Avenue, the main artery of the city, renowned for its eclectic mix of shops, restaurants, and vibrant nightlife. While we are centrally located, our setting offers a peaceful retreat from the immediate hustle, allowing for a tranquil experience. For those arriving by air, the Cancún International Airport (CUN) is approximately a 45-minute drive away, making your journey to our doorstep seamless. The atmosphere here is one of lively energy combined with the relaxed Caribbean vibe, perfect for exploring the best of what Playa del Carmen has to offer.

HM Playa del Carmen Facilities & Services

Facilities for guests at HM Playa del Carmen are designed to enhance your comfort and enjoyment throughout your stay. We offer a range of amenities to cater to every need:

  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, open daily from 8:00 AM to 8:00 PM. Access is complimentary for all guests.
  • Fitness Center:

    Maintain your workout routine in our well-equipped fitness center, available from 6:00 AM to 10:00 PM.
  • On-site Restaurant:

    Savor delicious local and international cuisine at our signature restaurant.
  • Bar:

    Enjoy expertly crafted cocktails and a relaxed ambiance at our stylish bar.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel premises.
  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.
  • Daily Housekeeping:

    Enjoy a clean and comfortable environment with our daily housekeeping service.
  • 24-Hour Front Desk:

    Our friendly staff are always on hand to assist you at any time.
  • Parking:

    Complimentary on-site parking is available for guests.

HM Playa del Carmen Room Types

Discover a variety of accommodations designed to suit your preferences among the room types of HM Playa del Carmen. Each room is thoughtfully appointed to ensure a restful and pleasant stay.

  • Standard Room:

    Comfortable and well-appointed, featuring either a king-size bed or two double beds. Available as non-smoking. Some rooms offer a city view.
  • Deluxe Room:

    Offering more space and enhanced amenities, these rooms provide a choice of king or double beds. Available as non-smoking. Select rooms may feature a bathtub.
  • Junior Suite:

    A spacious option with a separate seating area, ideal for longer stays or those seeking extra comfort. Available as non-smoking. Bathtub available in select suites.
  • Family Suite:

    Designed for families or groups, these suites offer ample space and multiple sleeping arrangements. Available as non-smoking.

All rooms are designated as non-smoking to ensure a fresh environment for all guests. Please inquire at the front desk regarding specific room features such as bathtubs.

HM Playa del Carmen Dining & Restaurants

Indulge your palate with the culinary delights offered at HM Playa del Carmen. Our dining options are crafted to provide a memorable gastronomic experience.

  • Restaurant Name:

    Our main restaurant offers a delightful breakfast buffet from 7:00 AM to 10:30 AM, with lunch and dinner service from 12:00 PM to 10:00 PM. Expect to spend approximately 300-600 PHP per person for a main course. The menu features a blend of international favorites and authentic Mexican dishes.
  • Lobby Bar:

    Open from 11:00 AM to 11:00 PM, the lobby bar is the perfect spot to unwind with a refreshing drink. Light snacks are also available.

HM Playa del Carmen Nearby Attractions and Activities

Playa del Carmen and its surroundings offer a wealth of attractions and activities for every type of traveler. Immerse yourself in the local culture and natural beauty:

  • 5th Avenue (Quinta Avenida):

    Just steps away, this famous pedestrian street is alive with shops, restaurants, bars, and street performers. It’s the heart of Playa del Carmen’s social scene.
  • Playa Mamitas:

    A popular beach known for its clear waters and vibrant atmosphere, perfect for sunbathing, swimming, and water sports.
  • Cenote Azul:

    A stunning natural swimming hole located a short drive from Playa del Carmen, offering a unique and refreshing experience in crystal-clear freshwater.
  • Xcaret Park:

    An eco-archaeological park offering a variety of attractions including underground rivers, Mayan ruins, and cultural performances.
  • Cozumel Island:

    A short ferry ride away, Cozumel is world-renowned for its exceptional diving and snorkeling opportunities in its vibrant coral reefs.

If you are looking for other activities around HM Playa del Carmen, check out the best deals on Traveloka: Recommended activities in Playa del Carmen!

How to Get to HM Playa del Carmen from the Airport

Navigating your way to HM Playa del Carmen from Cancún International Airport (CUN) is straightforward, with several convenient options available. The airport transfer service of HM Playa del Carmen ensures a smooth arrival. Here’s how to get to HM Playa del Carmen:

  • Airport Shuttle Services:

    Numerous shared shuttle services operate from CUN directly to Playa del Carmen. These are a cost-effective option, typically costing between 20-30 USD per person. Booking in advance is recommended.
  • Private Airport Transfer:

    For a more personalized and direct experience, consider booking a private airport transfer. This service can be arranged through various providers and offers door-to-door convenience. Prices can range from 80-120 USD for a private car. You can also explore airport transfer services for pre-booked options.
  • Taxi:

    Official airport taxis are available outside the terminals. Ensure you agree on the fare before starting your journey, as prices can vary. A taxi to Playa del Carmen typically costs between 90-120 USD.
  • Rental Car:

    If you plan on exploring the wider Yucatan Peninsula, renting a car at the airport offers the most flexibility. Major car rental companies have desks at CUN.

Summary of Why You Should Choose to Stay at HM Playa del Carmen

Choosing HM Playa del Carmen for your next vacation guarantees a memorable and comfortable experience. Here are the top reasons to make us your preferred accommodation:

  • Prime Location:

    Situated in the vibrant heart of Playa del Carmen, with easy access to beaches, dining, and entertainment.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites designed for relaxation and convenience.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and on-site dining options.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay enjoyable and stress-free.
  • Value for Money:

    Offering competitive rates and special promotions, especially when booking through Traveloka.

Check for

Room availability at HM Playa del Carmen

and start planning your dream vacation.

Booking HM Playa del Carmen

is easy and convenient through Traveloka. We invite you to experience the best of Playa del Carmen with us.

For more options, you can Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices on Traveloka.

All facilities in HM Playa del Carmen

Bar, Cafe and Lounge HM Playa del Carmen
Bar, Cafe and Lounge
Swimming Pool HM Playa del Carmen
Swimming Pool
Entertainment Facility HM Playa del Carmen
Entertainment Facility
Fitness Center HM Playa del Carmen
Fitness Center
Common Space HM Playa del Carmen
Common Space

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Secure parking
  • Limited parking
  • Airport transfer
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

General

  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in HM Playa del Carmen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 11:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HM Playa del Carmen
91
Number of floors in HM Playa del Carmen
3
Another facilities in HM Playa del Carmen
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in HM Playa del Carmen

What are available facilities at HM Playa del Carmen?
There are top facilites at HM Playa del Carmen such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HM Playa del Carmen?
The standard check-in time at HM Playa del Carmen is starting from 15:00 - 11:00 while the latest check-out time is at Before 12:00
Does HM Playa del Carmen provide breakfast?
Yes, HM Playa del Carmen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HM Playa del Carmen?
HM Playa del Carmen is a 4.0-star hotel.
How many floors does HM Playa del Carmen have?
HM Playa del Carmen has 3 floors.
See All

More Reviews from Other Guests in HM Playa del Carmen

9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 HM Playa del Carmen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40