Hotel Panamera

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Last year there was yoga, Ice Bath included and this year we paid! I went back for the experience. Two negative points are the shower and salt water and breakfast starts at 8:00 if you wake up early like me there is no coffee to serve really they only serve it at 8:01. But the staff who serve on the beach are kind the cleaning is good and the second time I loved it the first time this time there were some points that were not very good but ok!

My husband and I absolutely loved our stay at hotel panamera! The pool was stunning and the beach was beautiful! The food and service was superb! Especially loved my service with David, was was amazing! Highly recommend hotel panamera for your tulum trip if you are looking for a hotel in the hotel zone!

Everything was excellent!

We absolutely loved our stay at this hotel. The staff was so wondurfull, attention to details all the time, recognized us everyday, always there for us. The only comment I would add, is that the rooms could have a few extra hooks and shelves tor toiletries and to hang our wet bathing suits!!! But that's really the only thing....

Exactly what we were looking for. Lovely boutique hotel with a fantastic beach and excellent staff. Small, quiet, low key. Walkable to shops, spas and restaurants. Could not have been better.

I’m disappointed to write this review because the hotel itself is beautiful-the beachfront is idyllic and the food is fantastic. However, the service was poor, and I still haven’t received my full $1,600 deposit refund, 11 days after checkout. The hotel owes me $1,187. Upon check-in, we paid a $1,600 deposit to charge anything to the room. On checkout, the hotel insisted on deducting the final bill from the deposit in USD, using an exchange rate of 19, whereas my bank’s rate was 20.67, meaning they took an extra $100. I asked to pay in Pesos, but their card machine "wasn’t working" and they took 6 days to send an online payment link. Despite paying immediately, they only refunded $413, still owing me $1,187. I’ve tried contacting them daily with little/no response. Service was slow from the start, but improved the more we tipped. Tipping less than 20% meant being ignored, but a 20% tip improved the service—this felt like a tactic to pressure guests into tipping more. To add to that, they highlighted "Service is Not Included" in yellow on the bills, infuriating. We were meant to receive a complimentary bottle of wine, white or rosé but were given red. When we reminded them, they said they didn’t have any at the complimentary value, but later found two bottles of white wine, which felt like an attempt to serve the cheapest option. The hotel’s lack of transparency, poor service, and deposit issues are unacceptable. I’d recommend the beachfront and food for a day trip

Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed at in Tulum!

Amazing hotel really good facilities and Jessica, Ricardo y Santiago were Great with their services and attention. I will recommend the hotel and I will comeback again

A great hotel on the beach front, loved the morning yoga on the beach. The grilled fish offer from their restaurant at the weekends is fantastic. My only request is that the room has more surfaces like a small table to put things on. With the limited surfaces we had to use the minibar to put things like a hand bag and small personal items.

I didn’t like the shower inside the room

The onsite restaurant and room service had Amazing food. The staff is constantly helping you almost like a big resort but w that much cooler and more local vibe. It was honestly so nice.

Staff was really rude when I brought my own beer to the beach. They demanded I go drink in my room because they insist you have to buy their overpriced beer on the beach even though they don’t serve my brand. Super disrespectful. Stay somewhere else to avoid these money grabbers.

Hotel was clean with friendly staff everyone had a smile on their face and willing to provide the best service. Great food and great Beach with a nice atmosphere will be back and recommend to others!

Greated me like i was special space is so tranquil and classy treated to the new section and what a treat i booked another night!

Staff was extremely friendly and accommodating in all areas of the house. Food and drinks were delicious. Felt very safe and looked after. Highly recommend.

I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the "Instagram" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!

perfect stay! staff were the friendliest and the food is amazing!

amazing stay! recommend 10/10

one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10