Hotel Panamera

Everything was excellent!

We absolutely loved our stay at this hotel. The staff was so wondurfull, attention to details all the time, recognized us everyday, always there for us. The only comment I would add, is that the rooms could have a few extra hooks and shelves tor toiletries and to hang our wet bathing suits!!! But that's really the only thing....

Exactly what we were looking for. Lovely boutique hotel with a fantastic beach and excellent staff. Small, quiet, low key. Walkable to shops, spas and restaurants. Could not have been better.

I’m disappointed to write this review because the hotel itself is beautiful-the beachfront is idyllic and the food is fantastic. However, the service was poor, and I still haven’t received my full $1,600 deposit refund, 11 days after checkout. The hotel owes me $1,187. Upon check-in, we paid a $1,600 deposit to charge anything to the room. On checkout, the hotel insisted on deducting the final bill from the deposit in USD, using an exchange rate of 19, whereas my bank’s rate was 20.67, meaning they took an extra $100. I asked to pay in Pesos, but their card machine "wasn’t working" and they took 6 days to send an online payment link. Despite paying immediately, they only refunded $413, still owing me $1,187. I’ve tried contacting them daily with little/no response. Service was slow from the start, but improved the more we tipped. Tipping less than 20% meant being ignored, but a 20% tip improved the service—this felt like a tactic to pressure guests into tipping more. To add to that, they highlighted "Service is Not Included" in yellow on the bills, infuriating. We were meant to receive a complimentary bottle of wine, white or rosé but were given red. When we reminded them, they said they didn’t have any at the complimentary value, but later found two bottles of white wine, which felt like an attempt to serve the cheapest option. The hotel’s lack of transparency, poor service, and deposit issues are unacceptable. I’d recommend the beachfront and food for a day trip

Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed at in Tulum!

Amazing hotel really good facilities and Jessica, Ricardo y Santiago were Great with their services and attention. I will recommend the hotel and I will comeback again

A great hotel on the beach front, loved the morning yoga on the beach. The grilled fish offer from their restaurant at the weekends is fantastic. My only request is that the room has more surfaces like a small table to put things on. With the limited surfaces we had to use the minibar to put things like a hand bag and small personal items.

I didn’t like the shower inside the room

The onsite restaurant and room service had Amazing food. The staff is constantly helping you almost like a big resort but w that much cooler and more local vibe. It was honestly so nice.

Staff was really rude when I brought my own beer to the beach. They demanded I go drink in my room because they insist you have to buy their overpriced beer on the beach even though they don’t serve my brand. Super disrespectful. Stay somewhere else to avoid these money grabbers.

Hotel was clean with friendly staff everyone had a smile on their face and willing to provide the best service. Great food and great Beach with a nice atmosphere will be back and recommend to others!

Greated me like i was special space is so tranquil and classy treated to the new section and what a treat i booked another night!

Staff was extremely friendly and accommodating in all areas of the house. Food and drinks were delicious. Felt very safe and looked after. Highly recommend.

I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the "Instagram" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!

perfect stay! staff were the friendliest and the food is amazing!

amazing stay! recommend 10/10

one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10

I wanted so badly to like this hotel, granted the weather was pretty terrible while we were there, so that didn’t help. But overall it was subpar and slightly disorganized. The water was cutoff a few times for repairs, the electricity was in and out. The service gradually got better after a few days but it could of been better. At times I felt like I was an inconvenience or not really welcome to the hotel/restaurant/bar. That people that used it as a beach club were given more service and attention. It was just a weird vibe and overall experience. There were a few servers that were lovely! And the food was pretty good and well priced. We went off the property a few times for dinner and was not worth the money, better food and bang for your buck at the hotel. Additionally we paid around $1000 for a room that later dropped to $600 and they did not adjust the price for us and denied an upgrade even though there was like 3 couples staying in the entire hotel. I wouldn’t recommend this hotel unfortunately, they have a lot of growing to do.

Our experience at Hotel Panamera was nothing short of extraordinary. From the moment we arrived, we were enchanted by the impeccable service and stunning surroundings. The cocktails were crafted to perfection, each sip a delightful journey of flavors. Coupled with delectable cuisine, every meal was a culinary delight that tantalized our taste buds. The ambiance was simply breathtaking, with two pools boasting unique designs and both buildings perfectly situated on the beachfront, offering unparalleled views of the azure waters. The abundance of day beds ensured moments of pure relaxation, whether basking in the sun or gazing at the stars. One of the highlights was the rooftop bar, a lively haven where evenings were transformed into unforgettable experiences. With a talented DJ spinning tunes, enticing drink specials, and the backdrop of a mesmerizing jungle sunset, it was a scene straight out of a dream. The gesture of a complimentary room upgrade, coupled with a thoughtful welcome gift of wine, exemplified the hotel's commitment to exceeding expectations. Moreover, the staff's warmth and attentiveness made us feel truly pampered throughout our stay. In summary, Hotel Panamera is a gem in Tulum's crown, offering an oasis of luxury and relaxation. Whether it's savoring exquisite drinks and cuisine, soaking in breathtaking sunrises and sunsets, or dancing the night away under the stars, this adults-only retreat promises an unforgettable experience. Rating: 10

Do yourself a favor, Just stay away from this property. We were tempted by the low price, that was a big mistake. Such amazing properties in Tulum and this isn’t one of them. No appreciation for the guests. Unprofessional hotel manger. If you do book this place please make sure: 1. They haven’t sold the pool to a privet event and no way hotel guests can use the pool. The hotel thought that this is totally legit. 2. Make sure to bring earplugs, the cleaning staff arrive at 7am and our very loud in the corridors. 3. Don’t expect any upgrades as Expedia platinum, overheard the hotel mangers explanation to the reception always to say no availability. 4. One towel per room, we tried to get additional towels, it’s impossible. Most are dirty and torn.