Royal Villas Resort

The 2 positives for this property are its extremely kind and caring staff plus the cleanliness. However, the property is 'tired' and needs remodeling; the noise level is constant from early morning salsa classes with groups arriving from cruise ships to blasting beach bands all afternoon into early evening, there is no quiet, anywhere. The pool is very busy and there is no beach sitting. The food is just satisfactory and thankfully there are many very good restaurants within walking distance. It is a time share location but with mini suites and rooms for general public stays. For a short one week vacation, it may be an option, as it is in the golden zone.. for longer vacations, it is questionable. Because the staff were so very good, I would like to give this property a good rating, alas, it still remains 2*

The room was clean and a perfect location, but the best part for me was the staff. They were al great and very friendly.

Room was clean, staff was amazing

Staff was amazing they threatig me like a queen

Location,staff,clean room had made wonderful memories.

Very nice place

Everything was clean, staff excellent.

Older hotel Great staff Wonderful pool Great cleaning staff

A nice place to stay with a lot of friendly staff. Location is good. Just don’t like the bands with the tuba and drums etc. Way too loud and not relaxing.

It was great , cany complaint

The first room I stayed in had no hot water and the fridge didn’t work. I had to sit in the room for an hour while a staff member tried to get the hot water working. I’m not sure why I had to be there for it but I was told I had to. So after they couldn’t figure it out, I got moved to a different room on the other side of the building. I now had a view of an alley with garbage and had to listen to a band playing very late every night. The service wasn’t great. I didn’t need much but when I did, I had to track someone down to get anything. Maybe because I was a solo traveler, they didn’t see me as potential for lots of tips? There was a few nights where there were big events/celebrations being held which meant the kitchen was closed, no room service and they weren’t serving food to other guests. There was nowhere to hang out at the hotel & I didn’t want to wander the streets alone at night so I sat in my room. Some staff seemed nice but other staff werent very friendly even when I was giving a tip; he took it and walked away without saying anything. And all he did was serve me coffee at the buffet! The gym was big but the equipment was verrrrry old and falling apart. One day while I was in there working out, what I assume was a local fitness instructor was holding a group fitness class so I basically had to spend the rest of my workout in one corner. I chose this hotel because I thought it would be more relaxing and chill but it wasn’t. I left two days early.

Staff was great, location was good, beach was nice. The hotel is older and it shows age, but staff is great, Enrika was great, he always had a smile and remembered us. The beds are comfortable, probly best so far. Rooms are ok, they show age, clean but still need more cleaning. The 2-4-1 is really not 2-4-1 in drinks, other places have actual 2-4-1. The pool is warm, but showing age and tiles missing and broken. Food at the pool was pretty good, snack type food. We are breakfast one day and it was good. Overall we would come back, the price is good and the staff are great.

All the staff was great! Especially the guys out front!

Th Hotel is amazing...super recommended.

Loved the suite with 2 bathrooms. Was perfect for 2 friends traveling together. The hotel was very noisy. I get there are restaurants with music but they end at 11pm. The hotel had a very noisy event that lasted well after midnight with guests hooping and hollering. Would stay again but would check to see what type of events are being held. Staff was very friendly

Room was always clean, staff was excellent! Friendly & welcoming! Martin was especially helpful! We would definitely stay again.

During our first visit to Mazatlan we enjoyed our stay. Rooms were outdated but clean. Obvious wear and tear given the humidity and elements. Our first room smelled terrible and was dingy but upon request the hotel promptly moved us to a room in much better condition. The staff were nice and helpful. The pool and view of the ocean were great. The massage station in the lobby was awesome. All in all it was a nice stay.

Ocean view

I really like the atmosphere

We were bitten by bedbugs this weekend. We looked for them in the bed and there they were. The itching, burning, and swelling were terrible. The manager didn't even say good afternoon, much less offer an apology. They thought changing rooms would be fine, but they still had bedbugs, even though they were the best ones.