Royal Villas Resort

The first room I stayed in had no hot water and the fridge didn’t work. I had to sit in the room for an hour while a staff member tried to get the hot water working. I’m not sure why I had to be there for it but I was told I had to. So after they couldn’t figure it out, I got moved to a different room on the other side of the building. I now had a view of an alley with garbage and had to listen to a band playing very late every night. The service wasn’t great. I didn’t need much but when I did, I had to track someone down to get anything. Maybe because I was a solo traveler, they didn’t see me as potential for lots of tips? There was a few nights where there were big events/celebrations being held which meant the kitchen was closed, no room service and they weren’t serving food to other guests. There was nowhere to hang out at the hotel & I didn’t want to wander the streets alone at night so I sat in my room. Some staff seemed nice but other staff werent very friendly even when I was giving a tip; he took it and walked away without saying anything. And all he did was serve me coffee at the buffet! The gym was big but the equipment was verrrrry old and falling apart. One day while I was in there working out, what I assume was a local fitness instructor was holding a group fitness class so I basically had to spend the rest of my workout in one corner. I chose this hotel because I thought it would be more relaxing and chill but it wasn’t. I left two days early.

Muy bien. Solo que necesitan cambiar algunos muebles ya que están viejos y odidados

Staff was great, location was good, beach was nice. The hotel is older and it shows age, but staff is great, Enrika was great, he always had a smile and remembered us. The beds are comfortable, probly best so far. Rooms are ok, they show age, clean but still need more cleaning. The 2-4-1 is really not 2-4-1 in drinks, other places have actual 2-4-1. The pool is warm, but showing age and tiles missing and broken. Food at the pool was pretty good, snack type food. We are breakfast one day and it was good. Overall we would come back, the price is good and the staff are great.

All the staff was great! Especially the guys out front!

Th Hotel is amazing...super recommended.

lugar agradable y limpio !

Loved the suite with 2 bathrooms. Was perfect for 2 friends traveling together. The hotel was very noisy. I get there are restaurants with music but they end at 11pm. The hotel had a very noisy event that lasted well after midnight with guests hooping and hollering. Would stay again but would check to see what type of events are being held. Staff was very friendly

La habitacion descuidada, solo cuenta con un elevador y no se da abasto para los huéspedes, el internet de la habitación nunca funciono

Limpieza

Room was always clean, staff was excellent! Friendly & welcoming! Martin was especially helpful! We would definitely stay again.

During our first visit to Mazatlan we enjoyed our stay. Rooms were outdated but clean. Obvious wear and tear given the humidity and elements. Our first room smelled terrible and was dingy but upon request the hotel promptly moved us to a room in much better condition. The staff were nice and helpful. The pool and view of the ocean were great. The massage station in the lobby was awesome. All in all it was a nice stay.

Todo muy bien,alberca,camastros,servicio, ubicacion

Habitación limpia, buena atención por parte del personal, instalaciones limpias

Ocean view

Super agusto ,, todo salió como se tenía planeado

Me encanto, las instalaciones muy limpias, personal muy amable, todo cerca, la playa muy bonita, si regresaria en un futuro

Muy Céntrica

El personal muy atento en recepción y el vallet parking, pero más instaciones del hotel quedan muy cortas, la habitación que nos asignaron pésima, el internet no funcionó, el baño tenía una tapa del drenaje mal puesta y salía el olor horrible a drenaje, habia cucarachas en la cocineta, los apagadores por sin ningún lado incómodo apagar las luces en mi opinión no volvería a hospedarme aquí

Very good

I really like the atmosphere