Personal amable, habitaciones limpias y buena ubicación

Food in the restaurant was very expensive, the excursions through the hotel were more expensive than expedia

Royal Villas is an older hotel. The pool is small but nice. The staff at the hotel are very good and friendly. The beds are good. The elevators are fast and reliable. The maintenance people are quick on making repairs. The TV in our room only had 2 stations that were in English.

The 2 positives for this property are its extremely kind and caring staff plus the cleanliness. However, the property is 'tired' and needs remodeling; the noise level is constant from early morning salsa classes with groups arriving from cruise ships to blasting beach bands all afternoon into early evening, there is no quiet, anywhere. The pool is very busy and there is no beach sitting. The food is just satisfactory and thankfully there are many very good restaurants within walking distance. It is a time share location but with mini suites and rooms for general public stays. For a short one week vacation, it may be an option, as it is in the golden zone.. for longer vacations, it is questionable. Because the staff were so very good, I would like to give this property a good rating, alas, it still remains 2*

The room was clean and a perfect location, but the best part for me was the staff. They were al great and very friendly.

Room was clean, staff was amazing

Staff was amazing they threatig me like a queen

Location,staff,clean room had made wonderful memories.

Great job on renovations. Cleanliness of prporty was nice. Good location.

Very nice place

Everything was clean, staff excellent.

Older hotel Great staff Wonderful pool Great cleaning staff

A nice place to stay with a lot of friendly staff. Location is good. Just don’t like the bands with the tuba and drums etc. Way too loud and not relaxing.

It was great , cany complaint

Había wifi pero sin servicio de internet y señal telefónica terrible. Prácticamente incomunicado.

Esta de lujo

The first room I stayed in had no hot water and the fridge didn’t work. I had to sit in the room for an hour while a staff member tried to get the hot water working. I’m not sure why I had to be there for it but I was told I had to. So after they couldn’t figure it out, I got moved to a different room on the other side of the building. I now had a view of an alley with garbage and had to listen to a band playing very late every night. The service wasn’t great. I didn’t need much but when I did, I had to track someone down to get anything. Maybe because I was a solo traveler, they didn’t see me as potential for lots of tips? There was a few nights where there were big events/celebrations being held which meant the kitchen was closed, no room service and they weren’t serving food to other guests. There was nowhere to hang out at the hotel & I didn’t want to wander the streets alone at night so I sat in my room. Some staff seemed nice but other staff werent very friendly even when I was giving a tip; he took it and walked away without saying anything. And all he did was serve me coffee at the buffet! The gym was big but the equipment was verrrrry old and falling apart. One day while I was in there working out, what I assume was a local fitness instructor was holding a group fitness class so I basically had to spend the rest of my workout in one corner. I chose this hotel because I thought it would be more relaxing and chill but it wasn’t. I left two days early.

Muy bien. Solo que necesitan cambiar algunos muebles ya que están viejos y odidados

Staff was great, location was good, beach was nice. The hotel is older and it shows age, but staff is great, Enrika was great, he always had a smile and remembered us. The beds are comfortable, probly best so far. Rooms are ok, they show age, clean but still need more cleaning. The 2-4-1 is really not 2-4-1 in drinks, other places have actual 2-4-1. The pool is warm, but showing age and tiles missing and broken. Food at the pool was pretty good, snack type food. We are breakfast one day and it was good. Overall we would come back, the price is good and the staff are great.

All the staff was great! Especially the guys out front!