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Zereno Tulum Beach Club Access
Hotels
8.4
/10
Very Good
36 reviews
What Guests Say About Their Stay
OSBALDO
10.0
/ 10
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
joshua
10.0
/ 10
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
Danielle
10.0
/ 10
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
In the Area
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Aldea Zama, Aldea Maya, Lote 3, Tulum, Estado de Quintana Roo, Mexico, 77760
Main Facilities
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Swimming Pool
Parking
WiFi
Elevator
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Available Room Types in Zereno Tulum Beach Club Access
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What's around Zereno Tulum Beach Club Access
Aldea Zama, Aldea Maya, Lote 3, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Zereno Tulum Beach Club Access
Location
Staying at Zereno Tulum Beach Club Access is a good choice when you are visiting Tulum.
About Zereno Tulum Beach Club Access
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
With all facilities offered, Zereno Tulum Beach Club Access is the right place to stay.
All facilities in Zereno Tulum Beach Club Access
Others
Things to Do
- Romantic proposal packages
- Spa
- Outdoor pool
- Garden
- Pool cabanas
- Pool sun loungers
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
Hotel Services
- Tours
- Luggage storage
- Front desk
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Transportation
- Airport transfer
Connectivity
- Free WiFi
General
- Terrace
Accessibilty
- Accessible parking
Accommodation Policy & General Information in Zereno Tulum Beach Club Access
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 100 per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Parking, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 23:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Zereno Tulum Beach Club Access | 18 |
Another facilities in Zereno Tulum Beach Club Access | Romantic proposal packages, Spa, Outdoor pool, Garden, Pool cabanas |
Frequently asked questions about Zereno Tulum Beach Club Access
What are available facilities at Zereno Tulum Beach Club Access?
There are top facilites at Zereno Tulum Beach Club Access such as Swimming Pool, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Zereno Tulum Beach Club Access?
The standard check-in time at Zereno Tulum Beach Club Access is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
Does Zereno Tulum Beach Club Access provide breakfast?
Yes, Zereno Tulum Beach Club Access provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Zereno Tulum Beach Club Access?
Zereno Tulum Beach Club Access has a 3.5-star rating.
How many rooms are available at Zereno Tulum Beach Club Access?
Zereno Tulum Beach Club Access has 18.
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More Reviews from Other Guests in Zereno Tulum Beach Club Access
Other sources (36)
8.4
Very Good
From 36 reviews
Cleanliness
8.8
Room Comfort
9.2
Service and Facilites
8.8
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Traveller Reviews Zereno Tulum Beach Club Access
Number of reviews per page
20
40
Top reviews
Brandon
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I stayed at the top floor so the apartment ruff
Gaddiel
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Was very nice and excellent service
Alexander
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Ilyitch
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
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Kendall
Leisure
2.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
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Andre
Friends and Family
4.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show.
Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom.
Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great.
The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
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OSBALDO
Leisure Family
10.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
Sabrina
Leisure with Partner
8.0
/10
Reviewed 120 week(s) ago
Expedia Group verified review
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
joshua
Leisure with Partner
10.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
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Ryan
Leisure with Partner
8.0
/10
Reviewed 141 week(s) ago
Expedia Group verified review
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
Saira
Leisure Family
6.0
/10
Reviewed 151 week(s) ago
Expedia Group verified review
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
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Danielle
Leisure with Partner
10.0
/10
Reviewed 156 week(s) ago
Expedia Group verified review
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Paige
Leisure with Friends
8.0
/10
Reviewed 156 week(s) ago
Expedia Group verified review
Staff was good.
Verified traveler
Friends and Family
10.0
/10
Reviewed 164 week(s) ago
Hotels.com verified review
Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
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Sharday
Friends and Family
10.0
/10
Reviewed 174 week(s) ago
Hotels.com verified review
Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome
Alyssa
Leisure with Friends
8.0
/10
Reviewed 183 week(s) ago
Expedia Group verified review
Modern luxury feel for a good price. The staff was super kind. We had a problem with the running water for the showers - one of the two showers seemed to never get hot. The staff was attentive to addressing the issue, but it was only resolved after about 4 days. Also, we had to keep bugging the staff for more towels/washcloths as our room only came with a limited number and housecleaning didn’t show up until the third day in our stay.
Overall, would book again with them as the staff made the stay really enjoyable, but there are some improvements in the service I would like to see first.
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Erico
8.0
/10
Reviewed 189 week(s) ago
Hotels.com verified review
Nice hotel, responsive staff. No TV channels, only Apps.
Gilberto
Leisure with Partner
10.0
/10
Reviewed 207 week(s) ago
Expedia Group verified review
Great area, nice place
Kim
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Neisius
Leisure Family
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Appartement duplex très spacieux au calme nous avons adoré
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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