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We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.

Mega god service! Super venlig og hjælpsomt personale! Og smukt hotel. Dog er beliggenheden ikke særlig god i forhold til stranden så enten skal man gå 1,5 time, cykle 30 min eller køre knallert eller bil i 15 min. Og det er ikke fordi hotellet har faciliteter til man bare kan ligge der hele dagen. Poolen er meget lille og solen rammer på intet tidspunkt ned ved poolområdet. Morgenmaden er virkelig kedelig, du får 2 stykker brød, 1 smør og 1 syltetøj, og to små bæger med 3 tsk yoghurt og 3 tsk müsli, og en tallerken med frugt der smagte gammelt og vandet. Vi oplevede dsv også mug på brødet en morgen og hår i maden og et dyr i vores kaffe. Jeg synes godt de bare kunne servere en normal skål med müsli og youghurt for det vi fik holdte os mætte i 30 minutter. Men rengøringen var god og værelset var super fint.

Beautiful rooms!

Amazing hotel! I really like the interior design

I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.

It was a good experience clean people wrrr very nice

Great hotel and service

Great place love it

I stayed at the top floor so the apartment ruff

Was very nice and excellent service

Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)

I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.

I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.

We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad

Appartement duplex très spacieux au calme nous avons adoré

Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.

Excelente lugar

The property is very beautiful and secluded. The gentleman at the front desk was outstanding!

I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking