Riad & Spa Esprit du Maroc

Riad
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7.6
/10
Pleasant
139 reviews

What Guests Say About Their Stay

Ashley

10.0
/ 10
We absolutely loved our stay here. The road was gorgeous and the staff were so welcoming and helpful the whole time. We felt very welcome and cosy here! Will definitely be back!

Deborah

10.0
/ 10
This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech.

Erwan

10.0
/ 10
Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!
In the Area
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Zaouit Lhardar 12 /17 derb Belbekkar, Medina, Annakhil, Marrakesh, Marrakesh-Safi, Morocco, 40030

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Riad & Spa Esprit du Maroc is a good choice when you are visiting Annakhil. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Riad & Spa Esprit du Maroc

Zaouit Lhardar 12 /17 derb Belbekkar, Medina, Annakhil, Marrakesh, Marrakesh-Safi, Morocco, 40030
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Discover More About Riad & Spa Esprit du Maroc

The Charm of Riad & Spa Esprit du Maroc: Your Moroccan Oasis

Planning a trip to Morocco and looking for a truly authentic and luxurious experience? Look no further than Riad & Spa Esprit du Maroc, a stunning retreat nestled in the heart of Marrakesh-Safi. This exquisite riad offers a unique blend of traditional Moroccan architecture and modern comforts, making it the perfect base for Australian travellers seeking both relaxation and adventure. From its serene courtyards to its rejuvenating spa treatments, Riad & Spa Esprit du Maroc promises an unforgettable stay, immersing you in the vibrant culture and captivating beauty of this enchanting region. Rates at Riad & Spa Esprit du Maroc start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Riad & Spa Esprit du Maroc

Riad & Spa Esprit du Maroc is ideally situated in the historic Medina of Marrakesh, a vibrant and bustling district that offers a true taste of Moroccan life. Located at Zaouit Lhardar 12 /17 derb Belbekkar, Medina, Annakhil, Marrakesh, Marrakesh-Safi, Morocco, 40030, it’s just a short distance from the city centre, allowing for easy exploration of its many wonders. The surrounding area is alive with the energy of local souks, traditional artisan workshops, and charming hidden squares, perfect for those who love to wander and discover. While Marrakesh is best explored on foot, the riad is also accessible by car, with parking options available nearby. For those arriving from further afield, the Marrakesh Menara Airport (RAK) is a convenient distance away, with various transport options to whisk you to your tranquil haven.

Guest Facilities and Services at Riad & Spa Esprit du Maroc

Guest facilities at Riad & Spa Esprit du Maroc are designed to ensure a comfortable and memorable stay. Australian travellers will appreciate the attention to detail, from the welcoming atmosphere to the array of services available. Enjoy delicious breakfast options to start your day, with a spread that caters to various tastes, including local delicacies and familiar favourites. The riad offers reliable free Wi-Fi throughout the property, keeping you connected. A helpful 24-hour front desk is always on hand to assist with any queries or requests, ensuring peace of mind during your visit. Secure luggage storage is also available, allowing you to explore freely without your bags.

Room Information and Stay Experience at Riad & Spa Esprit du Maroc

The Room types of Riad & Spa Esprit du Maroc offer a sanctuary of peace and comfort, each uniquely decorated to reflect the rich heritage of Moroccan design. You can expect beautifully appointed rooms that prioritize your well-being. The beds are designed for a restful sleep, and the cleanliness of each space is paramount. Modern climate control systems ensure a pleasant temperature year-round, whether you're visiting during the warm Moroccan summer or the cooler winter months. The bathrooms are clean, well-maintained, and equipped with essential amenities for your convenience.

Recommended Nearby Dining and Cafes around Riad & Spa Esprit du Maroc

Marrakesh is a culinary paradise, and Riad & Spa Esprit du Maroc places you right in the heart of it all. The Medina is brimming with opportunities to savour authentic Moroccan cuisine. Explore the vibrant souks and discover hidden eateries serving up fragrant tagines, flavourful couscous, and freshly baked bread. For those who enjoy a good coffee and a relaxed brunch, the surrounding streets offer charming cafes where you can soak in the local atmosphere. Many of these establishments provide a delightful start to your day or a perfect spot for an afternoon refreshment, mirroring the café culture many Australians enjoy.

Popular Attractions and Activities near Riad & Spa Esprit du Maroc

Marrakesh is a city steeped in history and culture, offering a wealth of attractions for every traveller. Within easy reach of Riad & Spa Esprit du Maroc, you can immerse yourself in the magic of this imperial city. * **Jemaa el-Fnaa:** The pulsating heart of Marrakesh, this iconic square comes alive with storytellers, musicians, snake charmers, and food stalls, especially in the evening. * **Koutoubia Mosque:** A magnificent example of Almohad architecture, its towering minaret is a prominent landmark visible from across the city. * **Bahia Palace:** A stunning 19th-century palace showcasing intricate Islamic and Moroccan architecture, with beautiful courtyards and gardens. * **Saadian Tombs:** Rediscovered in 1917, these beautifully decorated tombs offer a glimpse into the opulent past of the Saadian dynasty. * **Majorelle Garden:** A tranquil botanical garden designed by French artist Jacques Majorelle, featuring vibrant blue buildings and exotic plant collections. If you are looking for other activities around Riad & Spa Esprit du Maroc, check out the best deals on Traveloka: Recommended activities in Marrakesh!

How to Get to Riad & Spa Esprit du Maroc from the Airport

Navigating your journey from Marrakesh Menara Airport (RAK) to Riad & Spa Esprit du Maroc is straightforward, with several convenient options available. Understanding how to get to Riad & Spa Esprit du Maroc ensures a smooth start to your Moroccan adventure. * **Airport Link Trains:** While Marrakesh does not have a direct train link from the airport, you can take a taxi or rideshare service to the nearest train station and then connect to services within the city. * **Airport Shuttle Buses:** Regular shuttle bus services operate from Marrakesh Menara Airport to various points in the city centre, from where you can take a short taxi ride to the riad. * **Public Metered Taxis:** Taxis are readily available outside the airport terminal. Ensure the meter is used or agree on a fare before commencing your journey. * **Rideshare Services:** You can also opt for a rideshare service, which offers a convenient and often cost-effective way to reach your destination. For a hassle-free arrival, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Riad & Spa Esprit du Maroc

Riad & Spa Esprit du Maroc stands out as an exceptional choice for travellers seeking an authentic and comfortable Moroccan experience. Its prime location within the historic Medina, combined with its serene ambiance and attentive service, makes it a truly special place to stay. * **Prime Location:** Immerse yourself in the vibrant culture of Marrakesh, with key attractions and local life just a stone's throw away. * **Authentic Charm:** Experience traditional Moroccan hospitality in a beautifully restored riad, offering a peaceful escape from the bustling city. * **Comfortable Stay:** Enjoy well-appointed rooms with modern amenities designed for your relaxation and well-being. * **Rejuvenating Spa:** Indulge in the on-site spa for a truly pampering experience. Ready to experience the magic of Marrakesh? Check room availability at Riad & Spa Esprit du Maroc and Book Riad & Spa Esprit du Maroc today through Traveloka for a seamless booking process. Book budget hotels in Marrakesh-Safi and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Riad & Spa Esprit du Maroc

Entertainment Facility Riad & Spa Esprit du Maroc
Entertainment Facility
Common Space Riad & Spa Esprit du Maroc
Common Space
Lobby Riad & Spa Esprit du Maroc
Lobby
Accommodation Services Riad & Spa Esprit du Maroc
Accommodation Services
Exterior Riad & Spa Esprit du Maroc
Exterior

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Outdoor pool
  • Steam room

Business Facilities

  • Conference center
  • Meeting rooms
  • Business facilities
  • Conference rooms

General

  • Smoking area
  • Rooftop terrace
  • Parking

Food and Drinks

  • Poolside bar
  • Snack bar

Transportation

  • Area shuttle with surcharge
  • Valet parking (surcharge)

Public Facilities

  • Coffee shop
  • Safety deposit box

Sports and Recreations

  • Fitness center
  • Game room

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Train station pickup

Nearby Facilities

  • Hair salon

Accommodation Policy & General Information in Riad & Spa Esprit du Maroc

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:30

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Masks are required at the property for guests without COVID-19 vaccination
, Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 15 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 15 and up; guests must have received complete vaccination at least 2 days prior to check-in. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.

Pets

Pets Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:30
Available rooms at Riad & Spa Esprit du Maroc
11
Number of floors in Riad & Spa Esprit du Maroc
2
Another facilities in Riad & Spa Esprit du Maroc
Laundry service, Welcoming drinks, Multilingual staff, Express check-in, Wedding service

Frequently asked questions about Riad & Spa Esprit du Maroc

What are available facilities at Riad & Spa Esprit du Maroc?
There are top facilites at Riad & Spa Esprit du Maroc such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Riad & Spa Esprit du Maroc?
The standard check-in time at Riad & Spa Esprit du Maroc is starting from From 14:00 while the latest check-out time is at Before 11:30
What is the star rating of Riad & Spa Esprit du Maroc?
Riad & Spa Esprit du Maroc has a 4.0-star rating.
How many floors does Riad & Spa Esprit du Maroc have?
Riad & Spa Esprit du Maroc has 2.
How many rooms are available at Riad & Spa Esprit du Maroc?
Riad & Spa Esprit du Maroc has 11.
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Riad & Spa Esprit du Maroc reviews and ratings

7.6
Pleasant
From 139 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

7.4

Service and Facilites

8.0

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Most Relevant
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Traveller Reviews Riad & Spa Esprit du Maroc

Number of reviews per page
20
40
Top reviews
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice stay. The staff were all very friendly and helpful.
Glenn
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

It was a quiet oasis in the middle of the Medina...the staff was top notch!
Ashley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We absolutely loved our stay here. The road was gorgeous and the staff were so welcoming and helpful the whole time. We felt very welcome and cosy here! Will definitely be back!
Deborah
icon-Leisure
Leisure
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech.
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Ruby Yvette
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

I recently stayed at this so-called "architectural jewel” in the historical district of Medina in Marrakech Morocco which claims to be a converted 18th-century palace. Unfortunately, my experience was far from what the photos and website led me to expect. This property is outdated and in dire need of renovations. The pictures on the hotel’s website are highly misleading, and some of them do not even represent the actual property, giving a false illusion of luxury and ambiance. One of the most frustrating issues was with the heating. Every night, the heat in my room did not work, leaving the space cold and uncomfortable. When I expressed my concerns about the cold room, a space heater was provided, but only after considerable inconvenience. Each time I left the room, the heater was removed, and I had to ask for it again. It wasn’t until my final night that a technician came to repair the heating system, but by then, it was too late to make a difference. The hotel is located in a narrow, dreary alleyway, beneath what seemed like a tunnel or dungeon. It’s not accessible by vehicle, which wasn’t made clear before my arrival. This made carrying luggage or returning to the hotel particularly difficult, especially since you have to climb 25 steep stairs just to reach the room. There are no phones in the rooms and no way to reach the staff without walking down the stairs to make a request. The staff never answered the phone when I called from my cell phone, nor responded to email
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KALUKUMARA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

No hot water, not so friendly staff
Charles
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The Riad is so beautiful with quality appointments throughout . My wife did the cooking class with the chef and loved it. Finding it at night can be tricky but it’s a jewel worth seeing.
Erwan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!
Joseph
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Me and my partner had a lovely time here. The Riad itself is truly a beautiful gem and the location is very central for the Medina. It is though slightly off the beaten path to get to, down back alleys but the value for money of the quality of the property once you get past this is great. The staff were very happy to help and the manager Sylvia was a delightful eccentric. I would recommend booking your own excursions in advance of going as the hotel ones are quite expensive. Though we did book through them the walking tour for our first morning which was a good orientation. The guide collects you from the hotel and takes you around. The airport transfer is more expensive than taxi from the airport but without this the Road would be very hard to find. We found the property to be very clean and well kept in consideration that is a 18th century Riad in a market, not a best western in Milwaukee. I would say the Riad is a strong 4* experience and considering the price point this is appropriate. We very much enjoyed our stay. The hotel could improve in some aspects to be a truly stunning 5* but this would carry with it added costs that would have taken it beyond our budget for this trip so we were very happy! I have seen some other negative comments regarding the Riad with certain things picked up as negative, if you are precious and are expecting a $2000 a night experience then I am afraid you will have to pay for this.
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Yordanos
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….
simone
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !
Jianqing
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

It is a beautiful raid , nice service , room is so exotic. We will come back again Wendy
Kevin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying. We would highly recommend that you use the car service provided by the hotel. The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience. The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great. If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.
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Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 345 week(s) ago

Hotels.com verified review

The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!
Verified traveler
2.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

The owner was very rude and disrespectful. She also overcharged us.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all
Nicholas
icon-with Partner
with Partner
6.0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult. Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus. Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all. Pool really needs a clean, since it had a terrible smell when we were there. All in all it was fine for our stay.
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Nicholas
6.0
/10
Reviewed 373 week(s) ago

Hotels.com verified review

This is a really lovely Riad, with a decent spa and lovely staff. It’s a gorgeous hidden away gem really and the room and bathroom were really excellent. Good aircon, and plenty of towels. The swimming pool is very small and not very private but the roof terrace is heaven for sun worshippers. The main issue is safety in the surrounding area. I was surrounded by 5 young men one of whom had a knife and they wanted money. I screamed for help and a local shopkeeper scared them away. I strongly suggest not being white and blonde and going out there alone. I eventually managed to get out with a guide then the City was of course much safer and beautiful. I can’t blame the hotel for this, but you need to know how to look after yourself in this area. The hotel were marvellous when I told them and called for police reinforcements which were highly visible. I don’t blame them for these people’s awful behaviour, and I still think that the hotel is fabulous and fantastic value for money and safe if you know what you’re doing, which I probably didn’t!
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Verified traveler
icon-Leisure
Leisure
4.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

I have no words. It is in deep dangers and harassing environment. Pls don’t stay in old city, you will get harassed, abused and insulted by every locals. Safe your money and stay outside old town in big high end resort. First of all,good luck finding this place. The Taxis will drop you far away and you need a Miracle to find place bu going thru dark allies and lots locals try to milk you, if you don’t get miss guided by locals to dark ally and ask for money. When i explain that to owner . She simply replyed, sorry there is no police in Morroco!! When you stay in this Reid, get ready to order lunch and dinner and drink, if they found out you eat outside food or bring any food and drink, they simply make u uncomfortable and tell you we have lincence for food and drink and she will give you a book of all the Policy laws. Where is the Police while i was getting fiscally abused by locals???? I had to canceled my last 4 days and move out this place. Pls , for your safety avoid this place and just go maybe for a half day experience. I hope this gives you guys enough heads up. And who ever said Morroco is safe, it is absolutely wrong. Lots of theifs, avoid just for ur safty and i am sure you worked hard to save Money. Don’t wasted. Lets get government to fix this issues. And make sure you update you ambassy of your government about unsafe Morroca. If you rich enough to have a 24/7 guid and driver and stay in expensive Resort than you will be fine. Godbless you all
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Riad & Spa Esprit du Maroc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 139 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

7.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Riad & Spa Esprit du Maroc

Number of reviews per page
20
40
Top reviews
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice stay. The staff were all very friendly and helpful.
Glenn
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

It was a quiet oasis in the middle of the Medina...the staff was top notch!
Ashley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

We absolutely loved our stay here. The road was gorgeous and the staff were so welcoming and helpful the whole time. We felt very welcome and cosy here! Will definitely be back!
Deborah
icon-Leisure
Leisure
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech.
Read More
Ruby Yvette
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

I recently stayed at this so-called "architectural jewel” in the historical district of Medina in Marrakech Morocco which claims to be a converted 18th-century palace. Unfortunately, my experience was far from what the photos and website led me to expect. This property is outdated and in dire need of renovations. The pictures on the hotel’s website are highly misleading, and some of them do not even represent the actual property, giving a false illusion of luxury and ambiance. One of the most frustrating issues was with the heating. Every night, the heat in my room did not work, leaving the space cold and uncomfortable. When I expressed my concerns about the cold room, a space heater was provided, but only after considerable inconvenience. Each time I left the room, the heater was removed, and I had to ask for it again. It wasn’t until my final night that a technician came to repair the heating system, but by then, it was too late to make a difference. The hotel is located in a narrow, dreary alleyway, beneath what seemed like a tunnel or dungeon. It’s not accessible by vehicle, which wasn’t made clear before my arrival. This made carrying luggage or returning to the hotel particularly difficult, especially since you have to climb 25 steep stairs just to reach the room. There are no phones in the rooms and no way to reach the staff without walking down the stairs to make a request. The staff never answered the phone when I called from my cell phone, nor responded to email
Read More
KALUKUMARA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

No hot water, not so friendly staff
Charles
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The Riad is so beautiful with quality appointments throughout . My wife did the cooking class with the chef and loved it. Finding it at night can be tricky but it’s a jewel worth seeing.
Erwan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!
Joseph
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Me and my partner had a lovely time here. The Riad itself is truly a beautiful gem and the location is very central for the Medina. It is though slightly off the beaten path to get to, down back alleys but the value for money of the quality of the property once you get past this is great. The staff were very happy to help and the manager Sylvia was a delightful eccentric. I would recommend booking your own excursions in advance of going as the hotel ones are quite expensive. Though we did book through them the walking tour for our first morning which was a good orientation. The guide collects you from the hotel and takes you around. The airport transfer is more expensive than taxi from the airport but without this the Road would be very hard to find. We found the property to be very clean and well kept in consideration that is a 18th century Riad in a market, not a best western in Milwaukee. I would say the Riad is a strong 4* experience and considering the price point this is appropriate. We very much enjoyed our stay. The hotel could improve in some aspects to be a truly stunning 5* but this would carry with it added costs that would have taken it beyond our budget for this trip so we were very happy! I have seen some other negative comments regarding the Riad with certain things picked up as negative, if you are precious and are expecting a $2000 a night experience then I am afraid you will have to pay for this.
Read More
Yordanos
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….
simone
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !
Jianqing
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

It is a beautiful raid , nice service , room is so exotic. We will come back again Wendy
Kevin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying. We would highly recommend that you use the car service provided by the hotel. The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience. The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great. If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.
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Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 345 week(s) ago

Hotels.com verified review

The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!
Verified traveler
2.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

The owner was very rude and disrespectful. She also overcharged us.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all
Nicholas
icon-with Partner
with Partner
6.0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult. Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus. Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all. Pool really needs a clean, since it had a terrible smell when we were there. All in all it was fine for our stay.
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Nicholas
6.0
/10
Reviewed 373 week(s) ago

Hotels.com verified review

This is a really lovely Riad, with a decent spa and lovely staff. It’s a gorgeous hidden away gem really and the room and bathroom were really excellent. Good aircon, and plenty of towels. The swimming pool is very small and not very private but the roof terrace is heaven for sun worshippers. The main issue is safety in the surrounding area. I was surrounded by 5 young men one of whom had a knife and they wanted money. I screamed for help and a local shopkeeper scared them away. I strongly suggest not being white and blonde and going out there alone. I eventually managed to get out with a guide then the City was of course much safer and beautiful. I can’t blame the hotel for this, but you need to know how to look after yourself in this area. The hotel were marvellous when I told them and called for police reinforcements which were highly visible. I don’t blame them for these people’s awful behaviour, and I still think that the hotel is fabulous and fantastic value for money and safe if you know what you’re doing, which I probably didn’t!
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Verified traveler
icon-Leisure
Leisure
4.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

I have no words. It is in deep dangers and harassing environment. Pls don’t stay in old city, you will get harassed, abused and insulted by every locals. Safe your money and stay outside old town in big high end resort. First of all,good luck finding this place. The Taxis will drop you far away and you need a Miracle to find place bu going thru dark allies and lots locals try to milk you, if you don’t get miss guided by locals to dark ally and ask for money. When i explain that to owner . She simply replyed, sorry there is no police in Morroco!! When you stay in this Reid, get ready to order lunch and dinner and drink, if they found out you eat outside food or bring any food and drink, they simply make u uncomfortable and tell you we have lincence for food and drink and she will give you a book of all the Policy laws. Where is the Police while i was getting fiscally abused by locals???? I had to canceled my last 4 days and move out this place. Pls , for your safety avoid this place and just go maybe for a half day experience. I hope this gives you guys enough heads up. And who ever said Morroco is safe, it is absolutely wrong. Lots of theifs, avoid just for ur safty and i am sure you worked hard to save Money. Don’t wasted. Lets get government to fix this issues. And make sure you update you ambassy of your government about unsafe Morroca. If you rich enough to have a 24/7 guid and driver and stay in expensive Resort than you will be fine. Godbless you all
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