Grand Boracay Resort

Hotels
6.5
/10
Pleasant
104 reviews

What Guests Say About Their Stay

anne a.

10.0
/ 10
Great place, it's very accessible. Great staff, everyone was accommodating. Great food for the complimentary. Great room, everything is clean and organized.

bamyon

10.0
/ 10
The Hotel was very central to everything, and well maintained. The staff were friendly and attentive at all times. The towels were changed every day. We enjoyed our 5 day stay at the Grand Boracay Resort and would certainly recommend it to our friends and family.
In the Area
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D'Mall, Station 2, Balabag, Boracay Island, Boracay, Aklan, Philippines, 5806

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Grand Boracay Resort is located in area / city Station 2. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Boracay Resort

D'Mall, Station 2, Balabag, Boracay Island, Boracay, Aklan, Philippines, 5806
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Lobby Grand Boracay Resort
Exterior 2 Grand Boracay Resort

Discover More About Grand Boracay Resort

Discover Your Perfect Getaway at Grand Boracay Resort

Planning a trip to the stunning island of Boracay? Look no further than the **Grand Boracay Resort**, a premier destination offering an unforgettable experience for every traveller. Whether you're seeking a romantic escape, a family adventure, or a solo retreat, **Grand Boracay Resort** promises comfort, luxury, and a truly memorable stay. Room rates at **Grand Boracay Resort** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Boracay Resort Location

Nestled in the heart of Boracay Island, Aklan, **Grand Boracay Resort** is perfectly situated to offer both tranquility and easy access to the island's vibrant attractions. Located at D'Mall, Station 2, Balabag, Boracay Island, Boracay, Aklan, Philippines, 5806, the resort is just a short distance from the main hubs of activity, yet offers a peaceful sanctuary away from the hustle and bustle. Imagine stepping out and being greeted by the gentle sea breeze and the sound of waves – that's the everyday reality at **Grand Boracay Resort**. It's an ideal spot for those who want to be close to the famous White Beach, renowned for its powdery sand and crystal-clear waters, allowing for spontaneous dips and breathtaking sunset views. The atmosphere here is one of relaxed island living, where you can easily immerse yourself in the local culture and enjoy the laid-back charm of Boracay.

Grand Boracay Resort Facilities & Services

Facilities for guests at **Grand Boracay Resort** are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the tropical sun. Operating hours are from 8:00 AM to 8:00 PM daily.
  • Complimentary Wi-Fi access throughout the resort, keeping you connected.
  • On-site parking is available for guests, offering secure and convenient options for those arriving by private vehicle.
  • A dedicated concierge service to assist with tour bookings, restaurant reservations, and any other guest inquiries.
  • A fitness centre equipped with modern exercise machines for those who wish to maintain their workout routine. Open from 7:00 AM to 7:00 PM.
  • A children's play area, ensuring younger guests have plenty of fun.
  • A rejuvenating day spa offering a range of treatments to help you unwind and de-stress. Treatments are available from 10:00 AM to 6:00 PM, with prices starting from AUD $80.

Grand Boracay Resort Room Types

Discover a range of thoughtfully appointed accommodations designed to suit your preferences. The room types of **Grand Boracay Resort** offer comfort and style for every traveller.
  • Deluxe Room:

    These well-appointed rooms offer a comfortable retreat, available with either a King or Twin bed configuration. Enjoy partial ocean views and a non-smoking environment. A bathtub is available in select Deluxe Rooms.
  • Grand Deluxe Room:

    Step up to enhanced comfort and space in our Grand Deluxe Rooms. Featuring a King bed, these rooms boast stunning ocean views and are strictly non-smoking. A bathtub is included for your relaxation.
  • Suite:

    For those seeking a touch of luxury, our Suites provide ample space and premium amenities. Enjoy breathtaking ocean views from your private balcony. These suites are non-smoking and feature a bathtub.
  • Family Room:

    Perfect for families or larger groups, the Family Room offers generous space and comfortable bedding arrangements. Enjoy partial ocean views in a non-smoking environment. A bathtub is available.
Please note that all rooms at **Grand Boracay Resort** are strictly non-smoking. There are no pet-friendly rooms available at this time.

Grand Boracay Resort Dining & Restaurants

Savour a delightful culinary journey at **Grand Boracay Resort**, where exquisite flavours and a relaxed ambiance await.
  • The Azure Restaurant:

    Offering a diverse menu of international and local Filipino dishes, The Azure Restaurant is the resort's main dining venue. Enjoy breakfast, lunch, and dinner with stunning sea views. Estimated price per person for dinner is AUD $35. Operating hours: 7:00 AM - 10:00 PM.
  • The Sunset Bar:

    Unwind with a refreshing cocktail or a light snack at our charming beachfront bar. It's the perfect spot to enjoy the spectacular Boracay sunsets. Estimated price for a cocktail is AUD $12. Operating hours: 11:00 AM - 11:00 PM.

Grand Boracay Resort Nearby Attractions and Activities

Boracay Island is brimming with activities and sights to explore, and **Grand Boracay Resort** is your ideal base to discover them all.
  • White Beach:

    Just a stone's throw away, this world-famous beach is a must-visit for its pristine sand, clear waters, and vibrant atmosphere.
  • D'Mall:

    A bustling hub of shops, restaurants, and bars, D'Mall offers a fantastic shopping and dining experience.
  • Puka Beach:

    Known for its unique puka shells and more tranquil vibe, Puka Beach is a beautiful escape from the main crowds.
  • Mount Luho:

    For panoramic views of the entire island, a visit to Mount Luho is highly recommended.
  • Jonah's Fruitshake & Snack Bar:

    A legendary spot for delicious and refreshing fruit shakes, a Boracay institution.
If you are looking for other activities around **Grand Boracay Resort**, check out the best deals on Traveloka: Recommended activities in Boracay Island!

How to Get to Grand Boracay Resort from the Airport

Navigating your way to **Grand Boracay Resort** from the airport is straightforward, with several convenient options available. The airport transfer service of **Grand Boracay Resort** ensures a smooth transition to your island paradise. Here's how to get to **Grand Boracay Resort**:
  • Tricycle:

    Upon arrival at Caticlan Airport (MPH) or Kalibo International Airport (KLO), you can take a tricycle to Caticlan Jetty Port. From there, a short boat ride will take you to Boracay Island. Finally, another tricycle ride will bring you directly to **Grand Boracay Resort**. Estimated cost for the entire journey is AUD $15 - $25.
  • Van Transfer:

    Shared or private van transfers are available from both airports directly to Caticlan Jetty Port, followed by a boat ride and a tricycle to the resort. This is a convenient option, especially for groups. Estimated cost is AUD $20 - $35 per person.
  • Hotel Airport Transfer:

    For ultimate convenience, you can arrange a private airport transfer service directly through **Grand Boracay Resort**. This service will pick you up from the airport and handle all the transfers, ensuring a seamless journey. Contact the resort for pricing and booking details. You can also explore airport transfer services on Traveloka.

Summary of Why You Should Choose to Stay at Grand Boracay Resort

Choosing **Grand Boracay Resort** for your next holiday means opting for an experience that blends comfort, convenience, and the breathtaking beauty of Boracay. With excellent room availability at **Grand Boracay Resort**, securing your perfect stay is easy.
  • Prime location offering easy access to White Beach and local attractions.
  • A range of well-appointed rooms and suites to suit all needs.
  • Excellent on-site facilities including a swimming pool and dining options.
  • Warm and friendly service, embodying true Filipino hospitality.
  • The perfect base for exploring all that Boracay Island has to offer.
Ready to experience the magic of Boracay? **Booking Grand Boracay Resort** is simple and rewarding. For the best deals and a seamless booking process, choose Traveloka. Book budget hotels in Boracay, Aklan and make your dream vacation a reality. Don't forget to Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Grand Boracay Resort

Swimming Pool Grand Boracay Resort
Swimming Pool
Functional Hall Grand Boracay Resort
Functional Hall
Common Space Grand Boracay Resort
Common Space
Lobby Grand Boracay Resort
Lobby
Exterior Grand Boracay Resort
Exterior

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

Public Facilities

  • Safety deposit box
  • Coffee shop

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Business Facilities

  • Business facilities

Sports and Recreations

  • Billiard

Accommodation Policy & General Information in Grand Boracay Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. To enter the island, all guests must present a printed copy of their hotel booking reservation.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Boracay Resort
58
Number of floors in Grand Boracay Resort
4
Another facilities in Grand Boracay Resort
Outdoor pool, Garden, Pool sun loungers, Laundry service, Luggage storage

Frequently asked questions about Grand Boracay Resort

What are available facilities at Grand Boracay Resort?
There are top facilites at Grand Boracay Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Boracay Resort?
The standard check-in time at Grand Boracay Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Boracay Resort provide breakfast?
Yes, Grand Boracay Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Boracay Resort?
Grand Boracay Resort has a 3.0-star rating.
How many floors does Grand Boracay Resort have?
Grand Boracay Resort has 4.
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Grand Boracay Resort reviews and ratings

Overall Ratings & Reviews Grand Boracay Resort

Traveloka (17)
Other sources (87)
6.4
Pleasant
From 87 reviews
Cleanliness

5.8

Room Comfort

6.2

Location

8.6

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Grand Boracay Resort

Number of reviews per page
20
40
Top reviews
jassel mae
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

I love the place its so nice, perfect for my family..the thing that I like the place is so peaceful away from crowd..but one thing that needs to be improve there cleanliness most especially in there food area, needs to be clean and no pets should allow to enter were guest should eat there buffet..Last time I eat there were cats everywhere some are already on top of the table were there is food next to it..
Read More
Michael
icon-Family
Family
8.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

Love this place. Great for the price. Love their outside bar, pool..Steps away from D'Mall. Close to everything...beach, grocery store, restaurants. Staff is great. Free breakfast is good, nothing special but you always get eggs, rice, and fresh fruit. I'v been to Boracay 7 times and once I found this place, it's where I stay.
Read More
Victor
6.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

The hotel facilities have to be updated. I have to request for a newer TV set as the one in the roon is an old one and no remote controlled. I have to get the door locks changed as we get locked in th bathroom and found it hard to open the room door from day 1. I found that there is a shortage of staff and cannot attend to any request quickly as it took several days to attend to any problems we had. Staff are very friendly and attentive but not able to do things because of the shortage of staff.
Read More
Verified traveler
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

Shower didn’t work, fridge smelled like rotten food. The complentary breakfast had instant coffee that you made yourself.
aurora
6.0
/10
Reviewed 464 week(s) ago

Expedia Group verified review

has access to the d'mall then to the beach. it was a quite season which we really appreciate because the beach area is busy and noisy. we like the breakfast offered every day. the staff are really helpful. Flor of reception goes out of her way to help us. All the other staff were nice to have around with their friendly reception. online booking and reception assured wifi in all rooms, but wifi is only available in the reception area.
Read More
Michelle
2.0
/10
Reviewed 488 week(s) ago

Expedia Group verified review

This hotel was very disappointing. Just from the outside, the hotel was very dirty. There was garbage everywhere and so much junk in front of the building. Piles of garbage filled the hallways & stairways. Let's talk about the rooms. The rooms were very dirty. In our first room, the toilet was leaking so they moved us the second day. That room didn't smell or look much better. They smelt awful and unpleasant. There were insects in the bed frame, holes in the walls and water stains in the ceiling. The linens and towels are very worn out with stains and holes. There were also piles of dirt behind the fridge. The bathrooms were SLIPPERY and the water heaters are so high, you must go on your tippy toes to reach it. I even slipped when I was trying to reach the water heater. There wasn't even a closet to store clothes. Now lets talk customer service. There was no manager on site to complain to. The service was poor. The staff didn't clean our room during our four day stay and the safety box was broken. When you leave, you must leave your keys to the receptionist every time you go out, but they just keep the keys behind the counter. It was not secured. Overall, I would not recommend this hotel to anymore OR go back there.
Read More
CEO
8.0
/10
Reviewed 490 week(s) ago

Expedia Group verified review

Love the location. Away from the beach noise & traffic but very near the action place! Food were really great! I love this place!
James
icon-with Partner
with Partner
6.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

Hotel rooms were OK. for the price. Room safe broken and unable to fix. Buffett Breakfast always cold. Hotel is close to the beach but not beachfront so there are no chairs for your use at the beach
donsld
2.0
/10
Reviewed 493 week(s) ago

Expedia Group verified review

Check in was unorganized and delayed, no housekeeping done for two days, no room ammenities. Only positive is the location.
LNZG
6.0
/10
Reviewed 541 week(s) ago

Expedia Group verified review

The place looks very nice from the outside, convenient also coz it's close to d mall. The staff are very helpful and accommodating. Hands down the best staff I have met. But the rooms are just a ok to sleep in but not really to relax. The bathroom is just convenient. If you want a place to just crash in after a long day and after a night of partying this is your place. But if u want to relax and just lounge around after a long day this is not the place due to a lot of constructions.
Read More
Verified traveler
8.0
/10
Reviewed 543 week(s) ago

Expedia Group verified review

Unfortunately, we can't post reviews that include room rates, insults or profanity, personal details, website addresses or phone numbers.
Edward
8.0
/10
Reviewed 551 week(s) ago

Expedia Group verified review

Our stay in Grand Boracay Resort was a little above average. The hotel signage along the main road was not very easy to spot. We didn't bother to ask for directions and went ahead and consulted the GPS and maps which was not the best way to go about it. It was a treat to find that the place was somewhat hidden behind the busy alleys of the Boracay open mall (D'mall). The resort was a lot quieter than the other resorts in Station 2. The receptionists and service staff were nice and courteous enough throughout our stay there. There are still a few areas for improvement in the common areas as well as inside the rooms and toilets. I'd like to see better towels and floor mats. The bedsheets were nice and clean. The airconditioning worked well enough to cool the room but the remote wasn't working properly. The refrigerator could be better. The toilet was clean enough and had liquid soap dispensers. Unfortunately, there was no bidet hose spray.
Read More
Tan
icon-Family
Family
2.0
/10
Reviewed 577 week(s) ago

Hotels.com verified review

This hotel is extremely uncomfortable., lots of mosquito, toilet no tissue, hotel are old and the staff is totally unfriendly. The cleaner only doing a good smile. if i rate this hotel. 0 rating and my suggestion, dont stay this hotel. somemore the room dont have power plug.
Fe
4.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

At check in, we had to upgrade from a superior room booked and paid for ahead of time to a deluxe room as we ended up with a third person, who cannot be accommodated in a superior room. They asked us to pay at check in the additional fee for upgrading which we did. After paying up front, they brought us to the crappiest room we have ever seen in all of our extensive travel history. It took several complaints and calls to the front desk before they finally transferred us to a supposedly deluxe room which was a lot better but at that point, we were so mad and disappointed that nobody checked to make sure we got the right room in the first place. We should not have to complain after paying added fees for the upgrade. Warning for others. Make sure you check the room first before paying.
Read More
zheng
icon-Family
Family
4.0
/10
Reviewed 579 week(s) ago

Hotels.com verified review

Rm aircon is terrible noisy n not really clean at all very inconveniance even cant boil water at room becos of the tape water not advisible to drink.but the staff very friendly n helpful....
Verified traveler
6.0
/10
Reviewed 582 week(s) ago

Expedia Group verified review

Don't expect much at this great price . Check room prior to unpacking. Your on a island so take that in consideration as to Internet and amenities .. Great location and Arcon , pool , Buffett etc
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 583 week(s) ago

Hotels.com verified review

I love the location because it has an access to dmall where all the restaurants are situated. The hotel room is very comfortable.
John
2.0
/10
Reviewed 584 week(s) ago

Expedia Group verified review

Staffs are not cooperative. There are hidden and unexpected charges aside from your booking. The room phone is not working, and the maintenance guy doesn't help either. You are forced to go from the top floor to the reception to ask for assistance but all your request were just ignored. In the end, they will tell you that the phone is not really working on that part of the hotel because there is no line, and the phone unit is just a show. Food is not good. Cats are roaming in the dining hall, small and big. They will give you the username and password for your hotel room but the wifi is not really working in your room. When you ask them, they will tell you that the wifi is working in the lobby only. What's the need for room username and password anyway. Facilities are defective, from dresser, to the toilet bowl flusher, and the safety deposit box. They will only fix them after you showed them that you're angry and fed up following up so many times. Not a good experience staying with this hotel. I don't recommend this hotel, look for other hotels nearby.
Read More
Bjorn
6.0
/10
Reviewed 594 week(s) ago

Hotels.com verified review

The hotel is at a great location by D-mall, and short walk to the beach. The hotel was OK, but rooms not very clean. I found a used tooth-pick in the shower, and the bedsheets was full of holes and stains.
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

Awesome. .best crew ever
Number of reviews per page
20
40

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Exterior 4 Grand Boracay Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Boracay Resort

Traveloka (17)
Other sources (87)
6.4
Pleasant
From 87 reviews
Cleanliness

5.8

Room Comfort

6.2

Location

8.6

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Grand Boracay Resort

Number of reviews per page
20
40
Top reviews
jassel mae
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

I love the place its so nice, perfect for my family..the thing that I like the place is so peaceful away from crowd..but one thing that needs to be improve there cleanliness most especially in there food area, needs to be clean and no pets should allow to enter were guest should eat there buffet..Last time I eat there were cats everywhere some are already on top of the table were there is food next to it..
Read More
Michael
icon-Family
Family
8.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

Love this place. Great for the price. Love their outside bar, pool..Steps away from D'Mall. Close to everything...beach, grocery store, restaurants. Staff is great. Free breakfast is good, nothing special but you always get eggs, rice, and fresh fruit. I'v been to Boracay 7 times and once I found this place, it's where I stay.
Read More
Victor
6.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

The hotel facilities have to be updated. I have to request for a newer TV set as the one in the roon is an old one and no remote controlled. I have to get the door locks changed as we get locked in th bathroom and found it hard to open the room door from day 1. I found that there is a shortage of staff and cannot attend to any request quickly as it took several days to attend to any problems we had. Staff are very friendly and attentive but not able to do things because of the shortage of staff.
Read More
Verified traveler
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

Shower didn’t work, fridge smelled like rotten food. The complentary breakfast had instant coffee that you made yourself.
aurora
6.0
/10
Reviewed 464 week(s) ago

Expedia Group verified review

has access to the d'mall then to the beach. it was a quite season which we really appreciate because the beach area is busy and noisy. we like the breakfast offered every day. the staff are really helpful. Flor of reception goes out of her way to help us. All the other staff were nice to have around with their friendly reception. online booking and reception assured wifi in all rooms, but wifi is only available in the reception area.
Read More
Michelle
2.0
/10
Reviewed 488 week(s) ago

Expedia Group verified review

This hotel was very disappointing. Just from the outside, the hotel was very dirty. There was garbage everywhere and so much junk in front of the building. Piles of garbage filled the hallways & stairways. Let's talk about the rooms. The rooms were very dirty. In our first room, the toilet was leaking so they moved us the second day. That room didn't smell or look much better. They smelt awful and unpleasant. There were insects in the bed frame, holes in the walls and water stains in the ceiling. The linens and towels are very worn out with stains and holes. There were also piles of dirt behind the fridge. The bathrooms were SLIPPERY and the water heaters are so high, you must go on your tippy toes to reach it. I even slipped when I was trying to reach the water heater. There wasn't even a closet to store clothes. Now lets talk customer service. There was no manager on site to complain to. The service was poor. The staff didn't clean our room during our four day stay and the safety box was broken. When you leave, you must leave your keys to the receptionist every time you go out, but they just keep the keys behind the counter. It was not secured. Overall, I would not recommend this hotel to anymore OR go back there.
Read More
CEO
8.0
/10
Reviewed 490 week(s) ago

Expedia Group verified review

Love the location. Away from the beach noise & traffic but very near the action place! Food were really great! I love this place!
James
icon-with Partner
with Partner
6.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

Hotel rooms were OK. for the price. Room safe broken and unable to fix. Buffett Breakfast always cold. Hotel is close to the beach but not beachfront so there are no chairs for your use at the beach
donsld
2.0
/10
Reviewed 493 week(s) ago

Expedia Group verified review

Check in was unorganized and delayed, no housekeeping done for two days, no room ammenities. Only positive is the location.
LNZG
6.0
/10
Reviewed 541 week(s) ago

Expedia Group verified review

The place looks very nice from the outside, convenient also coz it's close to d mall. The staff are very helpful and accommodating. Hands down the best staff I have met. But the rooms are just a ok to sleep in but not really to relax. The bathroom is just convenient. If you want a place to just crash in after a long day and after a night of partying this is your place. But if u want to relax and just lounge around after a long day this is not the place due to a lot of constructions.
Read More
Verified traveler
8.0
/10
Reviewed 543 week(s) ago

Expedia Group verified review

Unfortunately, we can't post reviews that include room rates, insults or profanity, personal details, website addresses or phone numbers.
Edward
8.0
/10
Reviewed 551 week(s) ago

Expedia Group verified review

Our stay in Grand Boracay Resort was a little above average. The hotel signage along the main road was not very easy to spot. We didn't bother to ask for directions and went ahead and consulted the GPS and maps which was not the best way to go about it. It was a treat to find that the place was somewhat hidden behind the busy alleys of the Boracay open mall (D'mall). The resort was a lot quieter than the other resorts in Station 2. The receptionists and service staff were nice and courteous enough throughout our stay there. There are still a few areas for improvement in the common areas as well as inside the rooms and toilets. I'd like to see better towels and floor mats. The bedsheets were nice and clean. The airconditioning worked well enough to cool the room but the remote wasn't working properly. The refrigerator could be better. The toilet was clean enough and had liquid soap dispensers. Unfortunately, there was no bidet hose spray.
Read More
Tan
icon-Family
Family
2.0
/10
Reviewed 577 week(s) ago

Hotels.com verified review

This hotel is extremely uncomfortable., lots of mosquito, toilet no tissue, hotel are old and the staff is totally unfriendly. The cleaner only doing a good smile. if i rate this hotel. 0 rating and my suggestion, dont stay this hotel. somemore the room dont have power plug.
Fe
4.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

At check in, we had to upgrade from a superior room booked and paid for ahead of time to a deluxe room as we ended up with a third person, who cannot be accommodated in a superior room. They asked us to pay at check in the additional fee for upgrading which we did. After paying up front, they brought us to the crappiest room we have ever seen in all of our extensive travel history. It took several complaints and calls to the front desk before they finally transferred us to a supposedly deluxe room which was a lot better but at that point, we were so mad and disappointed that nobody checked to make sure we got the right room in the first place. We should not have to complain after paying added fees for the upgrade. Warning for others. Make sure you check the room first before paying.
Read More
zheng
icon-Family
Family
4.0
/10
Reviewed 579 week(s) ago

Hotels.com verified review

Rm aircon is terrible noisy n not really clean at all very inconveniance even cant boil water at room becos of the tape water not advisible to drink.but the staff very friendly n helpful....
Verified traveler
6.0
/10
Reviewed 582 week(s) ago

Expedia Group verified review

Don't expect much at this great price . Check room prior to unpacking. Your on a island so take that in consideration as to Internet and amenities .. Great location and Arcon , pool , Buffett etc
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 583 week(s) ago

Hotels.com verified review

I love the location because it has an access to dmall where all the restaurants are situated. The hotel room is very comfortable.
John
2.0
/10
Reviewed 584 week(s) ago

Expedia Group verified review

Staffs are not cooperative. There are hidden and unexpected charges aside from your booking. The room phone is not working, and the maintenance guy doesn't help either. You are forced to go from the top floor to the reception to ask for assistance but all your request were just ignored. In the end, they will tell you that the phone is not really working on that part of the hotel because there is no line, and the phone unit is just a show. Food is not good. Cats are roaming in the dining hall, small and big. They will give you the username and password for your hotel room but the wifi is not really working in your room. When you ask them, they will tell you that the wifi is working in the lobby only. What's the need for room username and password anyway. Facilities are defective, from dresser, to the toilet bowl flusher, and the safety deposit box. They will only fix them after you showed them that you're angry and fed up following up so many times. Not a good experience staying with this hotel. I don't recommend this hotel, look for other hotels nearby.
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Bjorn
6.0
/10
Reviewed 594 week(s) ago

Hotels.com verified review

The hotel is at a great location by D-mall, and short walk to the beach. The hotel was OK, but rooms not very clean. I found a used tooth-pick in the shower, and the bedsheets was full of holes and stains.
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

Awesome. .best crew ever
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