Grand Boracay Resort

I love the place its so nice, perfect for my family..the thing that I like the place is so peaceful away from crowd..but one thing that needs to be improve there cleanliness most especially in there food area, needs to be clean and no pets should allow to enter were guest should eat there buffet..Last time I eat there were cats everywhere some are already on top of the table were there is food next to it..

Love this place. Great for the price. Love their outside bar, pool..Steps away from D'Mall. Close to everything...beach, grocery store, restaurants. Staff is great. Free breakfast is good, nothing special but you always get eggs, rice, and fresh fruit. I'v been to Boracay 7 times and once I found this place, it's where I stay.

The hotel facilities have to be updated. I have to request for a newer TV set as the one in the roon is an old one and no remote controlled. I have to get the door locks changed as we get locked in th bathroom and found it hard to open the room door from day 1. I found that there is a shortage of staff and cannot attend to any request quickly as it took several days to attend to any problems we had. Staff are very friendly and attentive but not able to do things because of the shortage of staff.

Shower didn’t work, fridge smelled like rotten food. The complentary breakfast had instant coffee that you made yourself.

has access to the d'mall then to the beach. it was a quite season which we really appreciate because the beach area is busy and noisy. we like the breakfast offered every day. the staff are really helpful. Flor of reception goes out of her way to help us. All the other staff were nice to have around with their friendly reception. online booking and reception assured wifi in all rooms, but wifi is only available in the reception area.

This hotel was very disappointing. Just from the outside, the hotel was very dirty. There was garbage everywhere and so much junk in front of the building. Piles of garbage filled the hallways & stairways. Let's talk about the rooms. The rooms were very dirty. In our first room, the toilet was leaking so they moved us the second day. That room didn't smell or look much better. They smelt awful and unpleasant. There were insects in the bed frame, holes in the walls and water stains in the ceiling. The linens and towels are very worn out with stains and holes. There were also piles of dirt behind the fridge. The bathrooms were SLIPPERY and the water heaters are so high, you must go on your tippy toes to reach it. I even slipped when I was trying to reach the water heater. There wasn't even a closet to store clothes. Now lets talk customer service. There was no manager on site to complain to. The service was poor. The staff didn't clean our room during our four day stay and the safety box was broken. When you leave, you must leave your keys to the receptionist every time you go out, but they just keep the keys behind the counter. It was not secured. Overall, I would not recommend this hotel to anymore OR go back there.

Love the location. Away from the beach noise & traffic but very near the action place! Food were really great! I love this place!

Hotel rooms were OK. for the price. Room safe broken and unable to fix. Buffett Breakfast always cold. Hotel is close to the beach but not beachfront so there are no chairs for your use at the beach

Check in was unorganized and delayed, no housekeeping done for two days, no room ammenities. Only positive is the location.

The place looks very nice from the outside, convenient also coz it's close to d mall. The staff are very helpful and accommodating. Hands down the best staff I have met. But the rooms are just a ok to sleep in but not really to relax. The bathroom is just convenient. If you want a place to just crash in after a long day and after a night of partying this is your place. But if u want to relax and just lounge around after a long day this is not the place due to a lot of constructions.

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Our stay in Grand Boracay Resort was a little above average. The hotel signage along the main road was not very easy to spot. We didn't bother to ask for directions and went ahead and consulted the GPS and maps which was not the best way to go about it. It was a treat to find that the place was somewhat hidden behind the busy alleys of the Boracay open mall (D'mall). The resort was a lot quieter than the other resorts in Station 2. The receptionists and service staff were nice and courteous enough throughout our stay there. There are still a few areas for improvement in the common areas as well as inside the rooms and toilets. I'd like to see better towels and floor mats. The bedsheets were nice and clean. The airconditioning worked well enough to cool the room but the remote wasn't working properly. The refrigerator could be better. The toilet was clean enough and had liquid soap dispensers. Unfortunately, there was no bidet hose spray.

This hotel is extremely uncomfortable., lots of mosquito, toilet no tissue, hotel are old and the staff is totally unfriendly. The cleaner only doing a good smile. if i rate this hotel. 0 rating and my suggestion, dont stay this hotel. somemore the room dont have power plug.

At check in, we had to upgrade from a superior room booked and paid for ahead of time to a deluxe room as we ended up with a third person, who cannot be accommodated in a superior room. They asked us to pay at check in the additional fee for upgrading which we did. After paying up front, they brought us to the crappiest room we have ever seen in all of our extensive travel history. It took several complaints and calls to the front desk before they finally transferred us to a supposedly deluxe room which was a lot better but at that point, we were so mad and disappointed that nobody checked to make sure we got the right room in the first place. We should not have to complain after paying added fees for the upgrade. Warning for others. Make sure you check the room first before paying.

Rm aircon is terrible noisy n not really clean at all very inconveniance even cant boil water at room becos of the tape water not advisible to drink.but the staff very friendly n helpful....

Don't expect much at this great price . Check room prior to unpacking. Your on a island so take that in consideration as to Internet and amenities .. Great location and Arcon , pool , Buffett etc

I love the location because it has an access to dmall where all the restaurants are situated. The hotel room is very comfortable.

Staffs are not cooperative. There are hidden and unexpected charges aside from your booking. The room phone is not working, and the maintenance guy doesn't help either. You are forced to go from the top floor to the reception to ask for assistance but all your request were just ignored. In the end, they will tell you that the phone is not really working on that part of the hotel because there is no line, and the phone unit is just a show. Food is not good. Cats are roaming in the dining hall, small and big. They will give you the username and password for your hotel room but the wifi is not really working in your room. When you ask them, they will tell you that the wifi is working in the lobby only. What's the need for room username and password anyway. Facilities are defective, from dresser, to the toilet bowl flusher, and the safety deposit box. They will only fix them after you showed them that you're angry and fed up following up so many times. Not a good experience staying with this hotel. I don't recommend this hotel, look for other hotels nearby.

The hotel is at a great location by D-mall, and short walk to the beach. The hotel was OK, but rooms not very clean. I found a used tooth-pick in the shower, and the bedsheets was full of holes and stains.

Awesome. .best crew ever