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Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

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8.0
/10
Very Good
628 reviews

What Guests Say About Their Stay

Elliot

10.0
/ 10
Great quality room, air conditioning effective but quite so easy to sleep with. Multiple pools where there was always space and great selection of food

Maureen

10.0
/ 10
Great accommodation, great service and a great sleep after busy days at the parks. Such a nice feeling to just have the short walk from the gate straight to hotel after being on feet all day .

Ekaterina

10.0
/ 10
My family loved our stayed here! Staff is super nice and very approachable We will def come back!!
In the Area
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Avda Alcalde Pere Molas,km 2, Salou, Tarragona, Catalunya, Spain, 43840

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hotel PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land is located in area / city Salou. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Avda Alcalde Pere Molas,km 2, Salou, Tarragona, Catalunya, Spain, 43840
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Lobby Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
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Discover the Magic of Hotel PortAventura

For Australian travellers seeking an unforgettable escape in Spain, Hotel PortAventura offers a gateway to excitement and relaxation. Nestled in the heart of Catalunya, this vibrant hotel provides a perfect base for exploring the region's attractions while ensuring a comfortable and memorable stay. Whether you're planning a family adventure or a romantic getaway, Hotel PortAventura promises an experience that blends thrilling entertainment with the warm hospitality you'd expect from a top-tier destination.

Rates at Hotel PortAventura start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel PortAventura

Hotel PortAventura is ideally situated in the popular resort town of Salou, a prime location within the province of Tarragona, Catalunya. This area is renowned for its beautiful Mediterranean coastline and its proximity to world-class entertainment. The hotel's address is {localAddressString}. It's conveniently located a short distance from the vibrant heart of Salou, offering easy access to its lively promenade, charming shops, and a plethora of local eateries. For those arriving by air, Reus Airport (REU) is approximately a 15-minute drive away, while Barcelona–El Prat Airport (BCN) is about an hour's drive, making it accessible for international travellers. The nearest train station, PortAventura, is within walking distance, providing excellent connectivity to surrounding towns and cities, perfect for day trips and exploring the wider Catalan region. The atmosphere here is one of holiday cheer, with a lively buzz during peak seasons, yet it also offers tranquil spots for relaxation, especially along the nearby beaches.

Guest Facilities and Services at Hotel PortAventura

Guest facilities at Hotel PortAventura are designed to enhance your holiday experience, ensuring every need is met with efficiency and a friendly smile. Australian travellers will appreciate the commitment to comfort and convenience. The hotel typically offers a delightful breakfast experience, often featuring a wide array of options to kickstart your day, from continental spreads to hot dishes, and of course, excellent coffee. For those who need to stay connected, complimentary Wi-Fi is usually available throughout the property. A 24-hour front desk is on hand to assist with any queries or requests, providing peace of mind at any hour. Secure luggage storage is also a common amenity, allowing you to make the most of your time before check-in or after check-out. While specific details on fitness centres or other recreational facilities can vary, the focus is always on providing a comfortable and well-serviced environment for all guests.

Room Information and Stay Experience at Hotel PortAventura

The Room types of Hotel PortAventura cater to a range of preferences, ensuring a comfortable and restful stay for every guest. Each room is designed with modern amenities and a focus on guest well-being. You can expect clean, well-appointed spaces featuring comfortable bedding, with options for various bed configurations to suit solo travellers, couples, or families. The climate control systems are typically robust, offering efficient air-conditioning and heating to ensure a pleasant temperature regardless of the season, a crucial factor for Australian travellers accustomed to comfortable indoor environments. Bathrooms are kept to a high standard of cleanliness, providing a refreshing space to prepare for your day or unwind in the evening. The overall ambiance of the rooms is one of contemporary comfort, designed to be a welcoming sanctuary after a day of exploring the nearby theme parks or enjoying the coastal scenery.

Recommended Nearby Dining and Cafes around Hotel PortAventura

The area surrounding Hotel PortAventura is a culinary delight, offering a diverse range of dining experiences that will appeal to Australian travellers. You'll find a vibrant local food scene with numerous cafes and restaurants serving everything from traditional Spanish tapas to international cuisine. The proximity to Salou's main promenade means you're never far from a great spot for breakfast, with many cafes offering delicious coffee and pastries, and some even serving hearty brunch options that might remind you of home. For a true taste of Catalunya, explore the local markets for fresh produce and regional specialities. Whether you're looking for a quick bite or a leisurely dinner, the options are plentiful, ensuring you can savour the local flavours throughout your stay.

Popular Attractions and Activities near Hotel PortAventura

Hotel PortAventura is perfectly positioned to explore the best of the Tarragona region. Here are some popular attractions and activities you won't want to miss:

  • PortAventura World:

    This is the main draw, a world-class theme park and water park offering thrilling rides and entertainment for all ages.
  • Ferrari Land:

    Located within PortAventura World, this park is dedicated to the iconic Italian car brand, featuring high-speed attractions and immersive experiences.
  • Salou Beaches:

    Enjoy the golden sands and clear waters of popular beaches like Platja de Llevant and Platja de Ponent, perfect for sunbathing and swimming.
  • Tarragona Roman Aqueduct (Pont del Diable):

    A remarkably preserved Roman engineering marvel, offering a glimpse into the region's rich history.
  • Cambrils:

    A charming fishing town nearby, known for its picturesque harbour and excellent seafood restaurants.

If you are looking for other activities around Hotel PortAventura, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Hotel PortAventura from the Airport

Getting to Hotel PortAventura from the nearest airports is straightforward, with several convenient options available. For those flying into Reus Airport (REU), the most direct routes include taking a public metered taxi or utilising a rideshare service, both offering a quick journey to the hotel. Alternatively, you can opt for a local bus service that connects the airport to Salou. If you are arriving at Barcelona–El Prat Airport (BCN), you have a few more choices. The most popular method is to take a direct bus service that runs regularly between the airport and Salou. Another option is to take a train from Barcelona Sants station to PortAventura station, which is a short walk from the hotel. For those who prefer the convenience of a private car, hiring a rental car at the airport is also a viable option, allowing for flexibility during your stay. The

Airport transfer service

of Hotel PortAventura can be easily arranged through various providers.

Here are the common transportation options:

  • Public Transport:

    Buses and trains connect the airports to Salou and the PortAventura area.
  • Taxis:

    Metered taxis are readily available at airport ranks.
  • Rideshare Services:

    Convenient for door-to-door service.

To ensure a smooth journey, consider pre-booking your

Hotel PortAventura airport transfer

.

Summary of Why You Should Choose Hotel PortAventura

Hotel PortAventura stands out as an excellent choice for Australian travellers looking for a dynamic and comfortable holiday experience in Catalunya. Its prime location, coupled with a commitment to guest satisfaction, makes it a top pick for many.

  • Prime Location:

    Situated in the heart of the action, with easy access to theme parks, beaches, and local amenities.
  • Comfortable Accommodation:

    Well-appointed rooms with modern climate control and clean facilities ensure a restful stay.
  • Convenient Access:

    Excellent transport links make it easy to explore the surrounding region.
  • Vibrant Atmosphere:

    Perfect for those seeking entertainment and a lively holiday environment.

Ready to experience the magic?

Check room availability at Hotel PortAventura

and start planning your dream holiday today.

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All facilities in Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Bar, Cafe and Lounge Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Bar, Cafe and Lounge
Swimming Pool Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Swimming Pool
Functional Hall Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Functional Hall
Common Space Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Common Space
Lobby Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Water park access (surcharge)
  • Garden
  • Outdoor pool
  • Pool sun loungers

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Lockers
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops
  • ATM/Banking

Sports and Recreations

  • Game room
  • Billiard

Family-friendly Facilities

  • Children pool

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Guests have access to indoor pool facilities at PortAventura Hotel Caribe (facility fee applies).
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay. Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
500
Number of floors in Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
3
Another facilities in Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
Laundry service, Multilingual staff, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked questions about Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

What are available facilities at Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?
There are top facilites at Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?
The standard check-in time at Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land provide breakfast?
Yes, Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?
Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land has a 4.0-star rating.
How many floors does Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land have?
Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land has 3.
See All

Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land reviews and ratings

8.0
Very Good
From 628 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

9.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Number of reviews per page
20
40
Top reviews
Sholto
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel is great for park access however little things could be better, having to pay for pool towels and also not being able to charge anything to the room is really frustrating. Also no iron available.
Julia
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Breakfast was very chaotic and quite basic. Room was nice but both double beds were pushed together so it was very cozy. The hotel is very close to the park and the pool was lovely. Location is perfect and very easy checkin/ parking and use of park tickets.
Nicholas
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent stay
Charlotte
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The bath has no plugs, confirmed at reception no plug in any room so you cannot take a bath. Rooms are a little tired as are corridors but bed was comfortable enough. Proximity to the theme park entrance is good. Breakfast was good.
Sarah
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Having stayed in many Theme Park hotels, I think PA is quite poor in comparison. The rooms are functional and boring and they are very mean with the number of towels you are given! Breakfast was annoying - I do not want to book a slot in advance and know I only have 40 minutes to eat. Comfy beds though and great access to the park.
Read More
May
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

It is a very nice hotel with beautiful Mediterranean architecture. In a great location with direct access to the parks and shops. However, other than the room don’t expect any additional services! No room service, no water bottles, no coffee\tea maker, no help with your luggage, no pool towels… you’ll need to do everything yourself and pay for it!
Read More
Elliot
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Great quality room, air conditioning effective but quite so easy to sleep with. Multiple pools where there was always space and great selection of food
nicole
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Location is great. Staff was friendly the 1 hour of early access was great for the kids. There are not a lot of dining options later in the evening at the property, and only one restaurant in the park that accommodates later dining. Also the gym is in bad shape, a lot of the weight machines are broken and the floor had water damage bucking the floor. The sauna and steam work do not work at all and are not completed yet. The rooms were comfortable and clean and location was our main reason for the stay :)
Read More
Murylo
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

I would say, if you are going as a family STAY AWAY They dont have not even a kettle in the room , if you have to warm some milk for a bottle, well good luck. Be aware, they charge for everything! they create issues to sell the solution. No water? well there is a machine that sell bottles for 4 euro (300ml) Simply the ONLY place i have been that you cannot wear sunglasses on the pool, unless ofc you buy the over expensive glasses cord for 15 Euro. Full board is outright scam, you don't have any restaurant open during the afternoon for lunch. only dinner and breakfast. For 2 adults and 1 toddler, they chaged 70Euro, for poor generic food. The buffet it self i felt i was on a supermarket when covid pandemic hit. everyone just stacking up food. Pool sits, if you want to get any sits, well wake up 7am and put a towel on any sits as seem its not controlled and everyone just go there and put a towel. Your room, has a 50euro fridge that bearly cools water. so good luck buying food. Not gonna even get to the park, you guys check trust pilot instead expedia reviews.
Read More
Ryme
icon-Leisure
Leisure
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is in serious need of renovation. It is dirty and there is a bad smell in the rooms and corridors. The ac did not work in our room and there were ants everywhere. In addition, there was a strong smell. We were given another room in which the ac worked but there was a strong smell of cigarette. Not a 4 star hotel. The staff at the reception was really nice and helpful and changed our room quickly.
Read More
Darren Nigel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Was nice, building was a bit tired. Water is expensive. Staff were great though
Sarah
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Hotel looks lovely on first appearances, the Mediterranean style and feel is very nicely done, however, its very tired and the service we experienced was nothing but awful. We were merely asking for a table to eat in the pool area restaurant to be shouted at by the host because we hadn't booked and therefore couldn't book? Very strange! Her attitude was appalling the way she spoke to us with no respect whatsover! We had to settle for the buffet restaurant in the main hotel area but this was carnage, had to pay set price per person for the food which was cold, bland and full of rude people pushing in with no regard. Trying to get a drink took an age, by which point was all I wanted. Hotel room was stinky and felt unhygenic. Could do with an overhaul to bring it back to a higer standard which I am sure at one time it would have been. Although convenient for the park entrance I would rather have stayed in a more decent hotel down the road.
Read More
Anthony
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Good location for theme park
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

I
Maureen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Great accommodation, great service and a great sleep after busy days at the parks. Such a nice feeling to just have the short walk from the gate straight to hotel after being on feet all day .
laura
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Reservamos desde el 17 al 19 de abril, con dos dias de parque incluido, del cual solo pudimos usar un día, ya que el staff completo tanto del parque como del hotel decidieron hacer una huelga y el parque no estaba funcionando y el hotel con servicio limitado, empezando por el desayuno que estaba supuesto a ser bufett fue un desayuno con pan y frutas, vasos, platos y cubiertos desechables. El servicio del personal HORRIBLE! Nos sentimos maltratados, sobre todo por el señor de la recepción que atiende en la noche Sasha, con manejo completamente despectivo, sínico y poco colaborador. No volveremos NUNCA! Aparte de tener ahora que tomarnos la molestia de reclamar el reembolso por el día de parque que no pudimos utilizar y los servicios no proporcionados. CIERREN ESO!
Read More
Eugen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Great stay, good food and friendly customer service!
Ekaterina
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

My family loved our stayed here! Staff is super nice and very approachable We will def come back!!
Christine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Staying at this hotel is great from a convenience perspective. We had a bit of trouble getting to the hotel when we first arrived - because it is inside the park, and we walked from the train station, we couldn’t figure out how to get to the hotel without tickets. I ended up having to stand in line for half an hour at Customer Service to get someone to let us into the park to get to the hotel. We definitely weren’t the only ones in this situation. The rooms aren’t ready until 3pm, and we were a bit early so once we were checked in they suggested that we put our bags in their luggage lockers ($) so we could go into the park. When we got to the luggage lockers however, there were none left so we couldn’t use the park until our room was ready. When we finally got to the room I was surprised to see 2 double beds and a window seat with a bare mattress instead of the 1 king & 2 twins I had booked on Expedia. Not sure if that window seat was meant to be a bed but there was no bedding for it. We were so tired from all the stress leading up to that moment that we just kept the room and didn’t talk to reception about it. HOWEVER, from that point on the experience was great. The rooms were clean and the location is amazing. Hot tip: the a/c is only on when there is a card in the slot so we used a random card from my wallet to keep it on while we were in the park (since our room keys are also park keys (so they needed to stay with us)).
Read More
Cheryl
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

I booked a room on hotels.com and made sure i booked a double room with x 2 king beds. When at the property the woman said it wasn't guaranteed? Why is that when i specifically booked for the reason of x 2 king beds. She was giving us a king bed and pop up bed for my 14 year old. Not good enough, so i spoke with manager why gave me what i booked originally. Once in the room, the air conditioning did not work as room at 28°, got moved but room was worse as there was a sewage smell. I complained again and nothing was done about it.
Read More
Number of reviews per page
20
40

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Exterior 4 Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 628 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

9.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Number of reviews per page
20
40
Top reviews
Sholto
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel is great for park access however little things could be better, having to pay for pool towels and also not being able to charge anything to the room is really frustrating. Also no iron available.
Julia
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Breakfast was very chaotic and quite basic. Room was nice but both double beds were pushed together so it was very cozy. The hotel is very close to the park and the pool was lovely. Location is perfect and very easy checkin/ parking and use of park tickets.
Nicholas
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent stay
Charlotte
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The bath has no plugs, confirmed at reception no plug in any room so you cannot take a bath. Rooms are a little tired as are corridors but bed was comfortable enough. Proximity to the theme park entrance is good. Breakfast was good.
Sarah
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Having stayed in many Theme Park hotels, I think PA is quite poor in comparison. The rooms are functional and boring and they are very mean with the number of towels you are given! Breakfast was annoying - I do not want to book a slot in advance and know I only have 40 minutes to eat. Comfy beds though and great access to the park.
Read More
May
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

It is a very nice hotel with beautiful Mediterranean architecture. In a great location with direct access to the parks and shops. However, other than the room don’t expect any additional services! No room service, no water bottles, no coffee\tea maker, no help with your luggage, no pool towels… you’ll need to do everything yourself and pay for it!
Read More
Elliot
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Great quality room, air conditioning effective but quite so easy to sleep with. Multiple pools where there was always space and great selection of food
nicole
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Location is great. Staff was friendly the 1 hour of early access was great for the kids. There are not a lot of dining options later in the evening at the property, and only one restaurant in the park that accommodates later dining. Also the gym is in bad shape, a lot of the weight machines are broken and the floor had water damage bucking the floor. The sauna and steam work do not work at all and are not completed yet. The rooms were comfortable and clean and location was our main reason for the stay :)
Read More
Murylo
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

I would say, if you are going as a family STAY AWAY They dont have not even a kettle in the room , if you have to warm some milk for a bottle, well good luck. Be aware, they charge for everything! they create issues to sell the solution. No water? well there is a machine that sell bottles for 4 euro (300ml) Simply the ONLY place i have been that you cannot wear sunglasses on the pool, unless ofc you buy the over expensive glasses cord for 15 Euro. Full board is outright scam, you don't have any restaurant open during the afternoon for lunch. only dinner and breakfast. For 2 adults and 1 toddler, they chaged 70Euro, for poor generic food. The buffet it self i felt i was on a supermarket when covid pandemic hit. everyone just stacking up food. Pool sits, if you want to get any sits, well wake up 7am and put a towel on any sits as seem its not controlled and everyone just go there and put a towel. Your room, has a 50euro fridge that bearly cools water. so good luck buying food. Not gonna even get to the park, you guys check trust pilot instead expedia reviews.
Read More
Ryme
icon-Leisure
Leisure
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is in serious need of renovation. It is dirty and there is a bad smell in the rooms and corridors. The ac did not work in our room and there were ants everywhere. In addition, there was a strong smell. We were given another room in which the ac worked but there was a strong smell of cigarette. Not a 4 star hotel. The staff at the reception was really nice and helpful and changed our room quickly.
Read More
Darren Nigel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Was nice, building was a bit tired. Water is expensive. Staff were great though
Sarah
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Hotel looks lovely on first appearances, the Mediterranean style and feel is very nicely done, however, its very tired and the service we experienced was nothing but awful. We were merely asking for a table to eat in the pool area restaurant to be shouted at by the host because we hadn't booked and therefore couldn't book? Very strange! Her attitude was appalling the way she spoke to us with no respect whatsover! We had to settle for the buffet restaurant in the main hotel area but this was carnage, had to pay set price per person for the food which was cold, bland and full of rude people pushing in with no regard. Trying to get a drink took an age, by which point was all I wanted. Hotel room was stinky and felt unhygenic. Could do with an overhaul to bring it back to a higer standard which I am sure at one time it would have been. Although convenient for the park entrance I would rather have stayed in a more decent hotel down the road.
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Anthony
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Good location for theme park
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

I
Maureen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Great accommodation, great service and a great sleep after busy days at the parks. Such a nice feeling to just have the short walk from the gate straight to hotel after being on feet all day .
laura
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Reservamos desde el 17 al 19 de abril, con dos dias de parque incluido, del cual solo pudimos usar un día, ya que el staff completo tanto del parque como del hotel decidieron hacer una huelga y el parque no estaba funcionando y el hotel con servicio limitado, empezando por el desayuno que estaba supuesto a ser bufett fue un desayuno con pan y frutas, vasos, platos y cubiertos desechables. El servicio del personal HORRIBLE! Nos sentimos maltratados, sobre todo por el señor de la recepción que atiende en la noche Sasha, con manejo completamente despectivo, sínico y poco colaborador. No volveremos NUNCA! Aparte de tener ahora que tomarnos la molestia de reclamar el reembolso por el día de parque que no pudimos utilizar y los servicios no proporcionados. CIERREN ESO!
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Eugen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Great stay, good food and friendly customer service!
Ekaterina
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

My family loved our stayed here! Staff is super nice and very approachable We will def come back!!
Christine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Staying at this hotel is great from a convenience perspective. We had a bit of trouble getting to the hotel when we first arrived - because it is inside the park, and we walked from the train station, we couldn’t figure out how to get to the hotel without tickets. I ended up having to stand in line for half an hour at Customer Service to get someone to let us into the park to get to the hotel. We definitely weren’t the only ones in this situation. The rooms aren’t ready until 3pm, and we were a bit early so once we were checked in they suggested that we put our bags in their luggage lockers ($) so we could go into the park. When we got to the luggage lockers however, there were none left so we couldn’t use the park until our room was ready. When we finally got to the room I was surprised to see 2 double beds and a window seat with a bare mattress instead of the 1 king & 2 twins I had booked on Expedia. Not sure if that window seat was meant to be a bed but there was no bedding for it. We were so tired from all the stress leading up to that moment that we just kept the room and didn’t talk to reception about it. HOWEVER, from that point on the experience was great. The rooms were clean and the location is amazing. Hot tip: the a/c is only on when there is a card in the slot so we used a random card from my wallet to keep it on while we were in the park (since our room keys are also park keys (so they needed to stay with us)).
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Cheryl
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

I booked a room on hotels.com and made sure i booked a double room with x 2 king beds. When at the property the woman said it wasn't guaranteed? Why is that when i specifically booked for the reason of x 2 king beds. She was giving us a king bed and pop up bed for my 14 year old. Not good enough, so i spoke with manager why gave me what i booked originally. Once in the room, the air conditioning did not work as room at 28°, got moved but room was worse as there was a sewage smell. I complained again and nothing was done about it.
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