Hotel Puerto Palace

me gustoo

El hotel y todos sus servicios estuvieron impecables. El desayuno había de todo y de excelente calidad. Amabilidad de sus trabajadores con sus huéspedes. Quedamos muy satisfechos con la estancia en el hotel

Beautiful hotel, staff were friendly and helpful. Very clean and really comfortable beds. The only downside was that after 4pm the only bar snacks were pizza. The drinks were quite expensive too. The evening entertainment could of been better. Apart from those 2 things, the holiday was amazing

Excellent buffet breakfast and dinner, nice view, good deal in happy hours Good price for what they offer Staff very helpful and nice Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room

Staff very friendly and helpful, hotel and rooms dated but very clean

Room was clean. Needed a tea and coffee maker.

Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi

Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!

Hotel and staff very good, but wifi reception in the room was nonexistent.

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!

Nice garden and swimming pool complex. Room are hold but big and great views

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.

Nice hotel, but absolutely nothing to do locally

All is beautiful!

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment