Hotel Puerto Palace

Hotels
8.4
/10
Very Good
455 reviews

What Guests Say About Their Stay

Daniel

10.0
/ 10
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi

Ulises

10.0
/ 10
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!

Louis

10.0
/ 10
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
In the Area
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c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Santa Cruz de Tenerife, Canary Islands, Spain, 38400

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Puerto Palace is a hotel is located at Puerto de la Cruz. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Puerto Palace

c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Santa Cruz de Tenerife, Canary Islands, Spain, 38400
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General


Near La Vola

Location


When you stay at Hotel Puerto Palace in Puerto de la Cruz, you'll be near the beach, a 3-minute drive from Plaza del Charco and 7 minutes from Tenerife Beaches. This family-friendly hotel is 17 mi (27.4 km) from Teide National Park and 0.6 mi (1 km) from Timanfaya Theater.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Taoro Park - 0.5 km / 0.3 mi
Parque canino Taoro Can - 0.6 km / 0.4 mi
Risco Belle Aquatic Gardens - 1 km / 0.6 mi
Timanfaya Theater - 1 km / 0.6 mi
La Vola - 1.1 km / 0.7 mi
San Juan Church - 1.1 km / 0.7 mi
Plaza del Charco - 1.1 km / 0.7 mi
Garden Beach - 1.1 km / 0.7 mi
Playa del Muelle - 1.2 km / 0.7 mi
Sitio Litre Garden - 1.2 km / 0.8 mi
San Felipe Castle - 1.2 km / 0.8 mi
Eduardo Westerdahl Museum of Contemporary Art - 1.3 km / 0.8 mi
Puerto de la Cruz Archaeological Museum - 1.3 km / 0.8 mi
Church of Nuestra Senora de la Pena de Francia - 1.3 km / 0.8 mi
Dock of Puerto de la Cruz - 1.3 km / 0.8 mi

The nearest airports are:
Santa Cruz de Tenerife (TFN-Tenerife North) - 28.7 km / 17.8 mi
Tenerife South Airport (TFS) - 92.5 km / 57.5 mi

The preferred airport for Hotel Puerto Palace is Santa Cruz de Tenerife (TFN-Tenerife North).

Facilities


Dip into one of the 2 outdoor pools or 2 hot tubs and enjoy other recreational amenities, which include an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Dining


You can enjoy a meal at the restaurant serving the guests of Hotel Puerto Palace, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.

Rooms


Make yourself at home in one of the 314 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.

All facilities in Hotel Puerto Palace

Bar, Cafe and Lounge Hotel Puerto Palace
Bar, Cafe and Lounge
Swimming Pool Hotel Puerto Palace
Swimming Pool
Entertainment Facility Hotel Puerto Palace
Entertainment Facility
Fitness Center Hotel Puerto Palace
Fitness Center
Functional Hall Hotel Puerto Palace
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Garden
  • Library
  • Spa
  • Sauna
  • Pool sun loungers

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Volleyball
  • Mini golf
  • Tennis court

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Transportation

  • Limited parking

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hotel Puerto Palace

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Contactless check-out is available, LGBTQIA+ friendly, Private host property, Beach nearby, Contactless check-in is available
  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 12:00
Available rooms at Hotel Puerto Palace
314
Number of floors in Hotel Puerto Palace
4
Another facilities in Hotel Puerto Palace
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel Puerto Palace

What are available facilities at Hotel Puerto Palace?
There are top facilites at Hotel Puerto Palace such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Puerto Palace?
The standard check-in time at Hotel Puerto Palace is starting from 16:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Puerto Palace?
Hotel Puerto Palace is a 4.0-star hotel.
How many floors does Hotel Puerto Palace have?
Hotel Puerto Palace has 4 floors.
How many rooms are available at Hotel Puerto Palace?
Hotel Puerto Palace has 314 rooms in total.
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More Reviews from Other Guests in Hotel Puerto Palace

8.4
Very Good
From 455 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Puerto Palace

Number of reviews per page
20
40
Top reviews
Paul
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was clean. Needed a tea and coffee maker.
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Ulises
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Darran
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Hotel and staff very good, but wifi reception in the room was nonexistent.
Louis
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Read More
Kassime
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Andrea
8.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Nice garden and swimming pool complex. Room are hold but big and great views
Brian
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Richard
icon-Business
Business
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Matthew James Edward
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Nice hotel, but absolutely nothing to do locally
Mihai
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

All is beautiful!
Jane
icon-
6.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Read More
Allison jane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Augustina
icon-Leisure
Leisure
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Sigrún
icon-with Partner
with Partner
10.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Loved it!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Read More
Jonas
icon-with Partner
with Partner
8.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Read More
Emmanuel
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Xiaoyi
icon-Business
Business
10.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

Good hotel, kids friendly
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Hotel Puerto Palace

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 455 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Puerto Palace

Number of reviews per page
20
40
Top reviews
Paul
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was clean. Needed a tea and coffee maker.
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Ulises
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Darran
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Hotel and staff very good, but wifi reception in the room was nonexistent.
Louis
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Read More
Kassime
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Andrea
8.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Nice garden and swimming pool complex. Room are hold but big and great views
Brian
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Richard
icon-Business
Business
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Matthew James Edward
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Nice hotel, but absolutely nothing to do locally
Mihai
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

All is beautiful!
Jane
icon-
6.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Read More
Allison jane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Augustina
icon-Leisure
Leisure
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Sigrún
icon-with Partner
with Partner
10.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Loved it!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Read More
Jonas
icon-with Partner
with Partner
8.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Read More
Emmanuel
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Xiaoyi
icon-Business
Business
10.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

Good hotel, kids friendly
Number of reviews per page
20
40