Novotel Madrid Center

Excellent place, but the staff is awesome everyone make us feel as be at home. Highly recommend.

Cleans facilities, friendly and accommodating staff. Breakfast was highlight- big spread and four types of fresh juices made right in front of you. Highly recommend this place

Good location Good installation Very efficient staff Breakfast and Bar good service Rooms clean

The property needs updating. The hallways look old and are Not welcoming. The pool area was messy and packed. However, Our room was huge, clean and comfortable. The staff were very nice. It’s good for one night.

Very good location for the price !

The roof terrace and pool made the holiday in the crazy heat. The friendliest staff particularly on the terrace! Nothing was too much and the room was perfect. Would recommend.

The air conditioning was not working properly.

Novotel in Madrid City Center is a big hotel with 780 rooms. It is located very conveniently close to museums, nice restaurants and parks. It is modern and the rooms are of average size and clean. We had a problem with the room next to us because their door had a broken closing mechanism and tended to slam loudly which was unpleasant at night. Our room was facing a busy street as well. We talked with the reception and they moved us to a quieter room with the windows facing the courtyard. We did not like the room that had a different layout and was smaller, but only two nights out of 5 night stay left by then. The hotel is very busy. They host a lot of business meetings and conferences. The breakfast buffet is very good, but it is in a huge dining room and so busy that it is not easy to find a table after 8:00am. The hotel restaurant is fine and not very busy for dinner. As most restaurants in Madrid start serving dinner at 7-8pm the hotel restaurant is a good option for earlier dinner in a hot weather.

Amazing breakfast, rooms are very clean an very spacious

The room was very clean. The staff checked us in quickly and were very very nice and professional. Room service was daily. Everything was five stars.

ALL Very good.

Really enjoyed our stay. Wonderful staff , very comfy rooms

La ubicación es muy buena, podíamos ir caminando, en metro o Uber a cualquier parte de manera fácil.

Great central location, two metro lines in short walking distance.

We stayed in a 2 bedroom. The balcony was huge had a nice view. Friendly staff. Comfortable room. Good wifi.

Excellent facilities

Excellente hotel, well located, excellent staff, excellent food, very clean. Highly recommended. Will come back soon!

Pool was small but great to have!

Nice hotel close to the airport. 15 mins walk to El retiro. Nice Reims although sink was kind of clogged or at least water run slowly. Walkable area with a market across and around it. A few places to grab a sandwich or coffee very close. Nice staff.

The hotel was clean and it was fine for the time we were there. It would be nice if they had tissues, hair conditioner, and bathroom toiletries as other hotels.