What do past guests say about Heritage Hotel?

Traveloka users who have stayed at Heritage Hotel have praised its Service and Facilites, Location, Cleanliness.

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Heritage Hotel

Name: Heritage Hotel
Address: Galwala Road, Pothanegama, Anuradhapura District, North Central Province, Sri Lanka, 50000, Galwala Road, Pothanegama, North Central Province, 50000, Sri Lanka
Rating: 7.2

Hotels

7.2

/10

Pleasant

65 reviews

What Guests Say About Their Stay

Jeff

10.0

/ 10

The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb.

Milo

10.0

/ 10

Stayed for 2 nights. Food was great for a 3 star place. The staff was very friendly and helpful. It's an old hotel but great location. The walk around the lake is beautiful.

Isuru

10.0

/ 10

Great service from the minute we stepped in. We were a little late for lunch but the staff accommodated us anyways. If you’re visiting Anuradhapura this is a great place to stay.

In the Area

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Galwala Road, Pothanegama, Anuradhapura District, North Central Province, Sri Lanka, 50000

Main Facilities

Restaurant

Swimming Pool

Parking

WiFi

Elevator

Staying at Heritage Hotel is a good choice when you are visiting Anuradhapura District.

Available Room Types in Heritage Hotel

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What's around Heritage Hotel

Galwala Road, Pothanegama, Anuradhapura District, North Central Province, Sri Lanka, 50000

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Discover More About Heritage Hotel

Location

Staying at Heritage Hotel is a good choice when you are visiting Anuradhapura District.

About Heritage Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Heritage Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Heritage Hotel exclusively for you.

With all facilities offered, Heritage Hotel is the right place to stay.

All facilities in Heritage Hotel

Others

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Tours
Wedding service
Luggage storage
Porter
Multilingual staff
Front desk
Concierge

Public Facilities

Others
Restaurant
Safety deposit box
Coffee shop
Coffee/tea in lobby
Elevator

Things to Do

Outdoor pool
Garden
Spa
Barbecue
Pool sun loungers

Food and Drinks

Bar
Poolside bar
Breakfast
Snack bar

General

Banquet
Smoking area
Parking
Terrace

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Business Facilities

Meeting facilities
Computer station

Sports and Recreations

Game room
Billiard

Family-friendly Facilities

Children pool

Transportation

Bus/truck parking

Connectivity

Free WiFi

In-room Facilities

Accommodation Policy & General Information in Heritage Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for buffet breakfast: approximately USD 8 for adults and USD 8 for children
Airport shuttle fee: USD 95 per room
Airport shuttle fee per child: USD 95
Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

New Year's Eve (December 31) Gala Dinner per adult: USD 50.91
New Year's Eve (December 31) Gala Dinner per child: USD 50.91 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - 11 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 03:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 03:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Heritage Hotel	46
Number of floors in Heritage Hotel	3
Another facilities in Heritage Hotel	Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service

Frequently asked questions about Heritage Hotel

What are available facilities at Heritage Hotel?

There are top facilites at Heritage Hotel such as Restaurant, Swimming Pool, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Heritage Hotel?

The standard check-in time at Heritage Hotel is starting from 14:00 - 03:00 while the latest check-out time is at Before 12:00

Does Heritage Hotel provide breakfast?

Yes, Heritage Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Heritage Hotel?

Heritage Hotel has a 3.0-star rating.

How many floors does Heritage Hotel have?

Heritage Hotel has 3.

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Heritage Hotel reviews and ratings

Overall Ratings & Reviews Heritage Hotel

Other sources (65)

7.2

Pleasant

From 65 reviews

Cleanliness

7.2

Room Comfort

7.0

Location

7.4

Service and Facilites

7.8

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Traveller Reviews Heritage Hotel

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Top reviews

Kaushalya

Leisure with Children

6.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Staff were Friendly and nice. Outside the property is nice. Food is good. We got a room in ground floor overlooking a neighbor house. Fence only had few trees and some sort of a roofing material (takaran sheets). People are constantly walking by the room and looking inside. Because of it, we were unable to leave the blinds open. Hotel is run down, old age shows in room and bathroom. Bathroom fan was loud and my son was scared to go in . I had to ask for extra TP. I had 1/10 of a TP roll and 1/2 TP roll to start. Horrible room. We were unable to figure out how to operate the TV. Two remotes should come with an instruction manual. It’s an ok place to stay. For the price, not worth it.

Jeff

Leisure with Partner

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb.

Sunil

8.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

Great staff and good service. Property not well maintained

Pete

Leisure with Partner

8.0

/10

Reviewed 85 week(s) ago

Expedia Group verified review

It looked like Heritage Hotel had seen better days. The staff were good and helpful. The first night the electronic door lock would make the kind of noise it made when in opening mode. Staff fixed it by disabling the lock to be purely mechanical.

Milo

Leisure Family

10.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Stayed for 2 nights. Food was great for a 3 star place. The staff was very friendly and helpful. It's an old hotel but great location. The walk around the lake is beautiful.

Narendra

Leisure Family

4.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

The staff is great. They are accommodating and attentive. We had no problems with the staff at all. However, this hotel is old and has not been updated or even maintained properly. The carpeted rooms smell so bad. We had them move us from our initial room because of the carpet smell to another that was only slightly better. The carpets are old and pulling up at the corners The bathrooms dont seem to be cleaned thoroughly between guests. The shower glass is cloudy with hard water stains. The sink and surround was also dirty with water spots. The paint is stained and the walls look dirty. The toilet had a ring of filth at the water line. The mattress was so hard and uncomfortable The dining area had peeling wallpaper and old paint. The food is below average at best. Each meal was disappointing. No taste and bland. We left early because we had enough, we booked for 3 days and stayed only for 2 days. We booked another hotel and completed our vacation. Overall I would NOT recommend this hotel to anyone, until issues above are fixed. We also met senior management who described why the hotel in such condition, seems excuses to us, but if you are opening for business then the property should be in a good condition.

Ellis

6.0

/10

Reviewed 120 week(s) ago

Hotels.com verified review

The Heritage is in a fantastic location, right on the lake and only a short Tuk-Tuk ride from the historic sites. We were greeted with friendly staff who were helpful. However we felt the place was a little run down and not very clean.

Melissa

8.0

/10

Reviewed 158 week(s) ago

Hotels.com verified review

This is quite a large hotel, but not many guests were staying when we were there. The rooms were well loved but clean. The service was great and the staff were happy enough to open up the pool bar and sports bar for us to have a pre dinner drink. The staff even organised for us to hire bikes, so we could ride around the lake and visit the temples. The pool was great for a cool down at the end of the day. There is not much in the way of restaurants around the hotel, but the food in the hotel is delicious and affordable.

Rajiv

Leisure Family

4.0

/10

Reviewed 351 week(s) ago

Expedia Group verified review

The Swimming Pool was not in operation (I booked this hotel mainly because of the Swimming Pool). The Minibar was not working (when complaining, they came and told it was working even though it was not getting cold). It was a wet bathroom as the water splashes out of the shower cubicle. Even though I checked-in at 9pm I was asked to leave at noon or pay Rs.2,500 for every hour I stay.

Verified traveler

Leisure

8.0

/10

Reviewed 367 week(s) ago

Expedia Group verified review

Location by the lake. The rooms were spacious and very clean. The bathroom was clean but there was a small water leak. I only stayed for one night and did not bother asking them to fix it. Did let them know there was a leak when leaving and they were very sorry about it and asked why i did not let them know earlier.

Verified traveler

Leisure with Partner

4.0

/10

Reviewed 372 week(s) ago

Expedia Group verified review

Felt this hotel has great potential as the grounds are beautiful and the lobby is as well. The pool was great although it had a poolside bar but no one attending it. The room was spacious but very worn as well as the towels and bedding. It was clean enough. The bathroom had a very strong odor - not sure if it was an air freshener but it was very overwhelming. The food was average. The service was friendly. But was just disappointed for the missing upkeep of this hotel

Verified traveler

4.0

/10

Reviewed 377 week(s) ago

Expedia Group verified review

Breakfast was bad. Room was ordinary. Staff did not details about the town

Verified traveler

6.0

/10

Reviewed 379 week(s) ago

Expedia Group verified review

The property is rundown and needs an upgrade.The front desk staff were helpful.The food was good.

Verified traveler

4.0

/10

Reviewed 380 week(s) ago

Expedia Group verified review

The bathroom was corroded and stank. Room was a bit dusty.

Isuru

10.0

/10

Reviewed 382 week(s) ago

Hotels.com verified review

Great service from the minute we stepped in. We were a little late for lunch but the staff accommodated us anyways. If you’re visiting Anuradhapura this is a great place to stay.

Niraj

10.0

/10

Reviewed 388 week(s) ago

Expedia Group verified review

Nothing to complain. Room is OK and Staff arranged us Tuk Tuk when ever we want to go out.

Dhanushka

10.0

/10

Reviewed 392 week(s) ago

Expedia Group verified review

Staff was very accommodative and hospitable. Clean room

Herbert

8.0

/10

Reviewed 393 week(s) ago

Expedia Group verified review

Friendly staff, very good breakfast, would have liked if fresh fruit juice was served for breakfast, wallpaper in reastaurant tearing off. Confusion about assigning drivers quarters.

Verified traveler

8.0

/10

Reviewed 396 week(s) ago

Expedia Group verified review

requested lake view room. However diss-pointed that room does not have lake view, however considering environment, it is better they built the hotel out of lake. But next time better they explain it.

Verified traveler

10.0

/10

Reviewed 396 week(s) ago

Hotels.com verified review

Service was really great as they worked hard to get us in a room when we showed up early and tired from a flight. Plus the room, amenities and general service was one of the nicest we stayed in during our trip in Sri Lanka. It’s not a luxury resort but it’s Great value for money

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