Dedeman Palandoken Resort Hotel

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7.6
/10
Pleasant
54 reviews

What Guests Say About Their Stay

Erdem

10.0
/ 10
All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.

Amjad

10.0
/ 10
Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.

Verified traveler

10.0
/ 10
Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
In the Area
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Palandoken Kayak Merkezi PK :115, Palandöken, Erzurum, Turkey

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Dedeman Palandoken Resort Hotel is a good choice when you are visiting Palandöken. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dedeman Palandoken Resort Hotel

Palandoken Kayak Merkezi PK :115, Palandöken, Erzurum, Turkey
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Lobby Dedeman Palandoken Resort Hotel
Lobby 2 Dedeman Palandoken Resort Hotel

Discover More About Dedeman Palandoken Resort Hotel

The Charm of Dedeman Palandoken Resort Hotel: Your Erzurum Escape

Planning your next adventure and looking for a comfortable and well-located base in Turkey? The **Dedeman Palandoken Resort Hotel** in Erzurum offers a fantastic option for travelers seeking a blend of relaxation, adventure, and authentic local experiences. Nestled in the heart of a region rich in history and natural beauty, this hotel provides a welcoming atmosphere and a range of amenities designed to make your stay memorable. Whether you're drawn to the winter sports of Palandöken Mountain or the historical treasures of Erzurum, the Dedeman Palandoken Resort Hotel is perfectly positioned to be your home away from home. Rates at Dedeman Palandoken Resort Hotel start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Dedeman Palandoken Resort Hotel

The Dedeman Palandoken Resort Hotel is situated in the Palandöken district of Erzurum, a vibrant area known for its stunning mountain landscapes and proximity to winter sports facilities. Located at Palandoken Kayak Merkezi PK :115, Palandöken, Erzurum, Turkey, the hotel offers a convenient base for exploring both the natural wonders and the historical sites of the region. While not directly in the bustling city centre, it provides a peaceful retreat while remaining accessible. For those arriving by air, Erzurum Airport is a manageable distance away, and various transport options are available to reach the hotel. The surrounding area offers a sense of tranquility, making it ideal for unwinding after a day of sightseeing or hitting the slopes. It's a location that balances serene mountain views with easy access to the amenities and attractions of Erzurum.

Guest Facilities and Services at Dedeman Palandoken Resort Hotel

Guest facilities at Dedeman Palandoken Resort Hotel are designed to cater to a variety of traveler needs, ensuring a comfortable and convenient stay. You'll find a welcoming atmosphere with a helpful 24-hour front desk ready to assist with any queries. For those who enjoy staying active, a fitness center is available. The hotel also provides essential services such as free Wi-Fi, allowing you to stay connected throughout your visit. While specific details on dining options and their operating hours can vary, the hotel aims to provide a pleasant experience for all guests. For any specific inquiries regarding breakfast services or other amenities, it's always best to contact the hotel directly.

Room Information and Stay Experience at Dedeman Palandoken Resort Hotel

The Dedeman Palandoken Resort Hotel offers a range of accommodation options designed to provide a comfortable and restful experience. The Room types of Dedeman Palandoken Resort Hotel are varied to suit different preferences and group sizes. Each room is appointed with essential amenities to ensure a pleasant stay, including comfortable bedding and effective climate control systems to keep you cool in warmer months and warm during the colder Erzurum winters. Clean and well-maintained bathrooms are a standard feature, contributing to the overall sense of comfort and relaxation. The focus is on providing a clean, quiet, and well-equipped space where guests can recharge after a day of exploring.

Recommended Nearby Dining and Cafes around Dedeman Palandoken Resort Hotel

While the Dedeman Palandoken Resort Hotel offers its own dining possibilities, the surrounding Palandöken area and the broader Erzurum city provide a rich culinary landscape to explore. You'll find opportunities to experience local Turkish cuisine, from hearty traditional dishes to lighter fare. For those who appreciate a good coffee, the region has a growing café culture, offering a perfect spot for a morning pick-me-up or an afternoon break. Exploring the local eateries allows you to sample authentic flavors and immerse yourself in the regional food scene. Whether you're looking for a full-service restaurant experience or a casual café, there are options to satisfy various tastes.

Popular Attractions and Activities near Dedeman Palandoken Resort Hotel

The Palandöken region and the city of Erzurum are brimming with attractions and activities for every type of traveler. Here are some popular spots you might consider exploring: * **Palandöken Ski Center:** Famous for its excellent skiing and snowboarding opportunities during the winter months, offering a thrilling mountain adventure. * **Erzurum City Center:** Explore the historical heart of Erzurum, home to numerous Seljuk-era architectural marvels. * **Çifte Minareli Medrese (Double Minaret Madrasa):** An iconic example of Seljuk architecture, known for its impressive facade. * **Yakutiye Medrese:** Another significant historical madrasa, offering insights into the region's rich past and often housing a museum. * **Erzurum Castle (Erzurum Kalesi):** While much of the original structure is gone, the remaining parts offer panoramic views of the city and surrounding landscape. If you are looking for other activities around Dedeman Palandoken Resort Hotel, check out the best deals on Traveloka: Recommended activities in Erzurum!

How to Get to Dedeman Palandoken Resort Hotel from the Airport

Navigating your journey from Erzurum Airport to the Dedeman Palandoken Resort Hotel is straightforward, with several convenient transportation options available. Understanding how to get to Dedeman Palandoken Resort Hotel ensures a smooth start to your trip. * **Airport Link Trains/Buses:** Check for any direct airport shuttle services or public transport links that may connect Erzurum Airport to the Palandöken area or the city center, from where you can take a local taxi or rideshare service. * **Public Metered Taxis:** Taxis are readily available at the airport. They offer a direct and convenient way to reach the hotel. Ensure the meter is used for fare calculation. * **Rideshare Services:** You can also opt for rideshare services, which can be booked via a mobile app and offer a competitive alternative to traditional taxis. For a hassle-free arrival, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Dedeman Palandoken Resort Hotel

The Dedeman Palandoken Resort Hotel stands out as an excellent choice for your Erzurum getaway, offering a compelling combination of location, comfort, and accessibility. * **Prime Location:** Situated in the scenic Palandöken district, it provides easy access to both natural beauty and historical sites. * **Comfortable Accommodation:** Expect clean and well-equipped rooms designed for a relaxing stay, with effective climate control. * **Convenient Services:** Benefit from a 24-hour front desk and other amenities aimed at enhancing your travel experience. Ready to experience the best of Erzurum? **Check room availability at Dedeman Palandoken Resort Hotel** and **Book Dedeman Palandoken Resort Hotel** today through Traveloka. For more options, you can also Book budget hotels in Erzurum and Easily book domestic and international flights at low prices.

All facilities in Dedeman Palandoken Resort Hotel

Bar, Cafe and Lounge Dedeman Palandoken Resort Hotel
Bar, Cafe and Lounge
Swimming Pool Dedeman Palandoken Resort Hotel
Swimming Pool
Entertainment Facility Dedeman Palandoken Resort Hotel
Entertainment Facility
Fitness Center Dedeman Palandoken Resort Hotel
Fitness Center
Functional Hall Dedeman Palandoken Resort Hotel
Functional Hall

Things to Do

  • Romantic proposal packages
  • Indoor pool
  • Barbecue
  • Turkish bath
  • TV lounge
  • Spa
  • Health club
  • Shops
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Sports and Recreations

  • Ski
  • Ski storage
  • Fitness center
  • Game room
  • Billiard

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Transportation

  • Bus/truck parking
  • Limited parking

Nearby Facilities

  • Gift shop
  • Grocery

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Accessibilty

  • Accessible parking

Business Facilities

  • Conference rooms

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Dedeman Palandoken Resort Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
12:00 - 16:00
Check-out:
Before 12:30

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 16:00 - to 12:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dedeman Palandoken Resort Hotel
187
Number of floors in Dedeman Palandoken Resort Hotel
8
Another facilities in Dedeman Palandoken Resort Hotel
Romantic proposal packages, Indoor pool, Barbecue, Turkish bath, TV lounge

Frequently asked questions about Dedeman Palandoken Resort Hotel

What are available facilities at Dedeman Palandoken Resort Hotel?
There are top facilites at Dedeman Palandoken Resort Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dedeman Palandoken Resort Hotel?
The standard check-in time at Dedeman Palandoken Resort Hotel is starting from 12:00 - 16:00 while the latest check-out time is at Before 12:30
Does Dedeman Palandoken Resort Hotel provide breakfast?
Yes, Dedeman Palandoken Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dedeman Palandoken Resort Hotel?
Dedeman Palandoken Resort Hotel has a 4.0-star rating.
How many floors does Dedeman Palandoken Resort Hotel have?
Dedeman Palandoken Resort Hotel has 8.
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Dedeman Palandoken Resort Hotel reviews and ratings

7.6
Pleasant
From 54 reviews
Cleanliness

7.6

Room Comfort

7.0

Location

9.6

Service and Facilites

7.6

Sort by
Most Relevant
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Traveller Reviews Dedeman Palandoken Resort Hotel

Number of reviews per page
20
40
Top reviews
Samet
icon-Leisure
Leisure
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Read More
BURAK
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Read More
Mine
icon-with Partner
with Partner
8.0
/10
Reviewed 186 week(s) ago

Hotels.com verified review

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
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Erdem
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 188 week(s) ago

Hotels.com verified review

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Vera
icon-
8.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Amjad
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 293 week(s) ago

Hotels.com verified review

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Fardin
icon-Family
Family
10.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 543 week(s) ago

Hotels.com verified review

Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.
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Dan
icon-Family
Family
6.0
/10
Reviewed 602 week(s) ago

Hotels.com verified review

The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.
Verified traveler
8.0
/10
Reviewed 703 week(s) ago

Expedia Group verified review

Very good experience. Nice views and outstanding slopes will different difficulty levels.
Murat
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
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Arda
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
HAKAN
4.0
/10
Reviewed 178 week(s) ago

Hotels.com verified review

Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Goker
icon-with Partner
with Partner
10.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Ali Berk
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 284 week(s) ago

Hotels.com verified review

kaymak için konumu çok iyi,kesinlikle tavsiye ederim
mustafa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 293 week(s) ago

Hotels.com verified review

Gayet güzel bir hotel
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
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Number of reviews per page
20
40

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Exterior 4 Dedeman Palandoken Resort Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 54 reviews
Cleanliness

7.6

Room Comfort

7.0

Location

9.6

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Dedeman Palandoken Resort Hotel

Number of reviews per page
20
40
Top reviews
Samet
icon-Leisure
Leisure
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Read More
BURAK
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Read More
Mine
icon-with Partner
with Partner
8.0
/10
Reviewed 186 week(s) ago

Hotels.com verified review

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Read More
Erdem
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 188 week(s) ago

Hotels.com verified review

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Vera
icon-
8.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Amjad
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 293 week(s) ago

Hotels.com verified review

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 342 week(s) ago

Hotels.com verified review

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Fardin
icon-Family
Family
10.0
/10
Reviewed 438 week(s) ago

Hotels.com verified review

All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 543 week(s) ago

Hotels.com verified review

Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.
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Dan
icon-Family
Family
6.0
/10
Reviewed 602 week(s) ago

Hotels.com verified review

The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.
Verified traveler
8.0
/10
Reviewed 703 week(s) ago

Expedia Group verified review

Very good experience. Nice views and outstanding slopes will different difficulty levels.
Murat
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
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Arda
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
HAKAN
4.0
/10
Reviewed 178 week(s) ago

Hotels.com verified review

Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Goker
icon-with Partner
with Partner
10.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Ali Berk
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 284 week(s) ago

Hotels.com verified review

kaymak için konumu çok iyi,kesinlikle tavsiye ederim
mustafa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 293 week(s) ago

Hotels.com verified review

Gayet güzel bir hotel
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
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