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Kampala Serena Hotel
Hotels
9.6
/10
Exceptional
254 reviews
What Guests Say About Their Stay
Noah
10.0
/ 10
Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Franklin
10.0
/ 10
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Ryan
10.0
/ 10
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
In the Area
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Kintu Road, Nakasero I, Kampala, Uganda, 256
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Kampala Serena Hotel
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What's around Kampala Serena Hotel
Kintu Road, Nakasero I, Kampala, Uganda, 256
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Discover More About Kampala Serena Hotel
General
Near Uganda Golf Course
Location
A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and Independence Monument. This family-friendly hotel is 0.6 mi (1 km) from Embassy of Belgium and 0.6 mi (1 km) from The Parliament of the Republic of Uganda.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Uganda Golf Course - 0.7 km / 0.5 mi
Independence Monument - 0.9 km / 0.5 mi
Embassy of Belgium - 0.9 km / 0.6 mi
The Parliament of the Republic of Uganda - 1 km / 0.6 mi
All Saints Cathedral - 1.1 km / 0.7 mi
Embassy of France - 1.6 km / 1 mi
Embassy of Sudan - 1.6 km / 1 mi
Embassy of Sweden - 1.8 km / 1.1 mi
Owino Market - 2 km / 1.2 mi
The Acacia Mall - 2.5 km / 1.5 mi
Mulago National Specialized Hospital - 2.5 km / 1.6 mi
Makerere University - 2.6 km / 1.6 mi
British High Commission - 2.7 km / 1.7 mi
Kisementi - 2.7 km / 1.7 mi
Gaddafi National Mosque - 2.9 km / 1.8 mi
The preferred airport for Kampala Serena Hotel is Entebbe Intl. Airport (EBB) - 49.2 km / 30.5 mi
Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business Facilities
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
All facilities in Kampala Serena Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall
Things to Do
- Romantic proposal packages
- Outdoor pool
- Wine release events
- Spa
- Health club
- Garden
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
General
- Swimming pool
- Banquet
- Parking
- Terrace
Transportation
- Limo or town car service
- Airport transfer
- Valet parking
Business Facilities
- Conference center
- Business facilities
- Conference rooms
Public Facilities
- Coffee shop
- Elevator
- Safety deposit box
Food and Drinks
- Poolside bar
- Snack bar
Accessibilty
- Accessible parking
- Accessible path of travel
Nearby Facilities
- Gift shop
- Hair salon
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Accommodation Policy & General Information in Kampala Serena Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
12:00 - 18:00
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Pets Not Allowed
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General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 12:00 - 18:00 - to 10:00 |
Available rooms at Kampala Serena Hotel | 152 |
Number of floors in Kampala Serena Hotel | 6 |
Another facilities in Kampala Serena Hotel | Romantic proposal packages, Outdoor pool, Wine release events, Spa, Health club |
Frequently asked questions about Kampala Serena Hotel
What are available facilities at Kampala Serena Hotel?
There are top facilites at Kampala Serena Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kampala Serena Hotel?
The standard check-in time at Kampala Serena Hotel is starting from 12:00 - 18:00 while the latest check-out time is at Before 10:00
What is the star rating of Kampala Serena Hotel?
Kampala Serena Hotel has a 5.0-star rating.
How many floors does Kampala Serena Hotel have?
Kampala Serena Hotel has 6.
How many rooms are available at Kampala Serena Hotel?
Kampala Serena Hotel has 152.
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Kampala Serena Hotel reviews and ratings
Overall Ratings & Reviews Kampala Serena Hotel
Other sources (254)
9.6
Exceptional
From 254 reviews
Cleanliness
9.6
Room Comfort
9.4
Location
9.2
Service and Facilites
9.4
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Traveller Reviews Kampala Serena Hotel
Number of reviews per page
20
40
Top reviews
Noah
Business and Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
This is truly a five star hotel in all aspects.
Noah
Business and Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Richard
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Excellent customer service
Franklin
Business
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Ankita
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Clean roos
Peter
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Clean room and very friendly staff
Francis
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Clean room and very friendly staff
Ryan
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Per
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Wonderful garden
Maishara
Business and Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
The room service was more than excellent. The staff are very warm and kind
Sharon
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Very relaxing, serene, friendly staff, good food and great facilities
Louis
Business
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Really nice hotel
James
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Well mannered
Mahamood
Leisure Family
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist.
The entire hotel including rooms are beautifully decorated and welcoming.
The spa and pool were wonderful.
Will definitely recommend.
Ron
Business
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Friendly and great staff
Steve
Business and Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
We loved everything about the hotel, but the surroundings were less than desirable
Decolby
Business Family
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Francisca
10.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Nice!
Didier
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Nice place to be
Rudo
Business
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Number of reviews per page
20
40
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