Kampala Serena Hotel

Hotels
9.4
/10
Exceptional
194 reviews

What Guests Say About Their Stay

Noah

10.0
/ 10
Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.

Franklin

10.0
/ 10
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch

Ryan

10.0
/ 10
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
In the Area
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Kintu Road, Nakasero I, Kampala, Uganda, 256

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Near Uganda Golf Course
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What's around Kampala Serena Hotel

Kintu Road, Nakasero I, Kampala, Uganda, 256
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Lobby Kampala Serena Hotel
Exterior 2 Kampala Serena Hotel

Discover More About Kampala Serena Hotel

General


Near Uganda Golf Course

Location


A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and Independence Monument. This family-friendly hotel is 0.6 mi (1 km) from Embassy of Belgium and 0.6 mi (1 km) from The Parliament of the Republic of Uganda.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Uganda Golf Course - 0.7 km / 0.5 mi
Independence Monument - 0.9 km / 0.5 mi
Embassy of Belgium - 0.9 km / 0.6 mi
The Parliament of the Republic of Uganda - 1 km / 0.6 mi
All Saints Cathedral - 1.1 km / 0.7 mi
Embassy of France - 1.6 km / 1 mi
Embassy of Sudan - 1.6 km / 1 mi
Embassy of Sweden - 1.8 km / 1.1 mi
Owino Market - 2 km / 1.2 mi
The Acacia Mall - 2.5 km / 1.5 mi
Mulago National Specialized Hospital - 2.5 km / 1.6 mi
Makerere University - 2.6 km / 1.6 mi
British High Commission - 2.7 km / 1.7 mi
Kisementi - 2.7 km / 1.7 mi
Gaddafi National Mosque - 2.9 km / 1.8 mi

The preferred airport for Kampala Serena Hotel is Entebbe Intl. Airport (EBB) - 49.2 km / 30.5 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms


Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.

All facilities in Kampala Serena Hotel

Bar, Cafe and Lounge Kampala Serena Hotel
Bar, Cafe and Lounge
Swimming Pool Kampala Serena Hotel
Swimming Pool
Entertainment Facility Kampala Serena Hotel
Entertainment Facility
Fitness Center Kampala Serena Hotel
Fitness Center
Functional Hall Kampala Serena Hotel
Functional Hall

Things to Do

  • Romantic proposal packages
  • Fitness center
  • Wine release events
  • Spa
  • Health club
  • Garden
  • Sauna
  • Steam room
  • Sun loungers

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Porter
  • 24-hour Receptionist
  • Concierge

Transportation

  • Limo or town car service
  • Airport transfer
  • Storage
  • Valet parking

General

  • Swimming pool
  • Banquet
  • Parking
  • Terrace

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Elevator
  • Safety deposit box

Nearby Facilities

  • Souvenir shop
  • Hair salon

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Snack bar

Accommodation Policy & General Information in Kampala Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:
12:00 - 18:00
Check-out:
Before 10:00

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 18:00 - to 10:00
Available rooms at Kampala Serena Hotel
152
Number of floors in Kampala Serena Hotel
6
Another facilities in Kampala Serena Hotel
Romantic proposal packages, Fitness center, Wine release events, Spa, Health club

Frequently asked question in Kampala Serena Hotel

What are available facilities at Kampala Serena Hotel?
There are top facilites at Kampala Serena Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kampala Serena Hotel?
The standard check-in time at Kampala Serena Hotel is starting from 12:00 - 18:00 while the latest check-out time is at Before 10:00
What is the star rating of Kampala Serena Hotel
Kampala Serena Hotel has a 5.0-star rating.
How many floors does Kampala Serena Hotel have?
Kampala Serena Hotel has 6.
How many rooms are available at Kampala Serena Hotel
Kampala Serena Hotel has 152.
See All

More Reviews from Other Guests in Kampala Serena Hotel

9.4
Exceptional
From 194 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kampala Serena Hotel

Number of reviews per page
20
40
Top reviews
Noah
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Richard
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent customer service
Franklin
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Ankita
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean roos
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room and very friendly staff
Francis
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room and very friendly staff
Ryan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Per
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful garden
Maishara
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room service was more than excellent. The staff are very warm and kind
Sharon
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very relaxing, serene, friendly staff, good food and great facilities
Louis
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Really nice hotel
James
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Well mannered
Devendra
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Mahamood
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Ron
icon-Business
Business
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Friendly and great staff
Steve
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We loved everything about the hotel, but the surroundings were less than desirable
Decolby
icon-Business Family
Business Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Francisca
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Nice!
Didier
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice place to be
Rudo
icon-Business
Business
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Kampala Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 194 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kampala Serena Hotel

Number of reviews per page
20
40
Top reviews
Noah
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Richard
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent customer service
Franklin
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Ankita
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean roos
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room and very friendly staff
Francis
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room and very friendly staff
Ryan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Per
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful garden
Maishara
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room service was more than excellent. The staff are very warm and kind
Sharon
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very relaxing, serene, friendly staff, good food and great facilities
Louis
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Really nice hotel
James
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Well mannered
Devendra
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Mahamood
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Ron
icon-Business
Business
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Friendly and great staff
Steve
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We loved everything about the hotel, but the surroundings were less than desirable
Decolby
icon-Business Family
Business Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Francisca
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Nice!
Didier
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice place to be
Rudo
icon-Business
Business
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Number of reviews per page
20
40