Citadines Connect Fifth Avenue New York

Clean room. Nice staff.

Nice job

The location is excellent, everything is close by and walkable. The room was clean and comfortable, and the complimentary breakfast was delivered right to the door, which was very convenient. I gave 4 stars because I’ve stayed in better places before, but overall it was a good experience.

It was close to grand central

Noisyyyyyy Very small bathroom Bad staff very poor communication Bad customer service The only pros it’s near to time square

If you are looking for a hotel with an unbeatable location in NYC and at a reasonable price, look no further. Citadines Connect 5th Avenue puts you steps away from Time Square and so many of the city’s most iconic landmarks - very convenient location for anyone wanting to experience the energy and magic of NYC up close. Another reason i absolutely love this hotel is its proximity to my workplace - just a 5 mnts commute, which made my mornings wonderfully stress and traffic free. But what truly sets this hotel apart is the incredible staff. From the moment i walked in, I was greeted with genuine smiles, empathy and a clear desire to make my stay as smooth and enjoyable as possible. A special shout-out to Rafael, the front desk manager, who went above and beyond to help fix a mistake i nade in the reservation. Thanks to his care and resourcefulness, he was able to accommodate my family for the weekend- something I’ll always be grateful for. To top it off, post stay i accidentally sent a lunch order to the hotel via Uber Eats. Most places would have simply discarded it, but instead the hotel contacted me and arranged to have it sent to my work location. That level of service and caring is truly rare and speaks volumes about their commitment to their guests. I will absolutely return and recommend Citadines Connect to anyone heading to the city!

The location of the hotel is excellent and staff were friendly but that’s where the positives end. Our room was on the fifth floor which also appeared to be the parking area for the house keeper trolleys. As well as the noisy coming and goings of said trolleys, it was also hard to navigate and bags around them. Our room didn’t have a coffee machine which was stated on the website and there was a lot of dust under and around the beds. The bathroom was nice however the shower head leaked and sprayed water in the wrong direction. Breakfast was delivered in a bag, but no drinks arrived as part of this request. All in all pretty disappointing

It’s very well located from Times Square, Central Park, resto et . The AC was not so great and the hotel needs to justify why customer should pay more for their parking when the hotel doesn’t valet and the local parking company they use is cheaper. The design of the property is very nice, comfy beds

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Great location to shop, parks, subway

Hotel is in a great location, just off fifth avenue , it’s about ten minutes walk to Times Square, grand central station, and fifteen minutes to Central Park. Hotel itself was good, coffee is available in the reception area which is a nice touch. Room was a decent size for New York. We like a good shower and found this one poor pressure. Though loved the shampoo and conditioner provided. The tv volume was barely there even on full, though we went there to watch tv so didn’t bother raising this issue. Just bear in mind, hotel takes 200 dollar security deposit at check in so account for that with your finances.

family friendly

This has to be one of the hotels I have ever been to.

All over is good but the breakfast is so funny Think for that Nice place near to time square

The room itself was clean. The lobby was clean. The staff were very helpful. However, the hallway is after you leave the elevator the floor is carpeted and very dirty. The walls were very dirty as well and really created a bed first impression when you walked out of the elevator.

There's an amazing pub next door to the hotel called Maria's it's an Irish pub with amazing food. The a/c in the hotel roooms is amazing and they're very accommodating with upgrading my room when they ran out of the one I booked prior.

Well if you like to be left alone after a long day of checking out this amazing city, don't bother putting the do not disorganized as the staff just ignore it. Couldn't keep the coffee out hot water filled up in the lobby, the one imenity they do have. Convenient location, but gotta step up your game to compete with other hotels in the area.

Terrible service. Do not recommend

This hotel only had a good location. It is just a 7 minute walk from Times Square. Everything else is bad. I had a few bad encounters with the guy at the reception. He was extremely rude, bossy and arrogant. I should have asked his name. We told him many times that we require a bed service in which the sheets are changed but it had been 2 days and there was no bed service. Moreover, their breakfast is terrible. There is no proper breakfast service they literally give you a small bag and they fill it with a juice box and muffin and hang it outside your door in the morning. We paid soo much for such a pathetic breakfast service. We were expecting to have a proper breakfast buffet in a decent sitting area but there was no such thing. Also they did not mention on their website and the website we booked on that there is a $ 200 deposit we have to give before checking. So in total the room was $700 with the $200 deposit. After they gave the deposit back they mentioned at the very last minute that there is a residence fee of $85. It is absolutely ridiculous. They just try to rip you off from your money. We asked the same rude guy regarding the deposit and he said that every hotel requires a deposit. And I said that we have been to many hotels in the UK and Ireland but there is no such thing as a deposit over there but he rudely refused with such an arrogant tone.

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