Citadines Connect Fifth Avenue New York

Hotels
7.8
/10
Pleasant
1,250 reviews

What Guests Say About Their Stay

sheila
10.0
/ 10
If you are looking for a hotel with an unbeatable location in NYC and at a reasonable price, look no further. Citadines Connect 5th Avenue puts you steps away from Time Square and so many of the city’s most iconic landmarks - very convenient location for anyone wanting to experience the energy and magic of NYC up close. Another reason i absolutely love this hotel is its proximity to my workplace - just a 5 mnts commute, which made my mornings wonderfully stress and traffic free. But what truly sets this hotel apart is the incredible staff. From the moment i walked in, I was greeted with genuine smiles, empathy and a clear desire to make my stay as smooth and enjoyable as possible. A special shout-out to Rafael, the front desk manager, who went above and beyond to help fix a mistake i nade in the reservation. Thanks to his care and resourcefulness, he was able to accommodate my family for the weekend- something I’ll always be grateful for. To top it off, post stay i accidentally sent a lunch order to the hotel via Uber Eats. Most places would have simply discarded it, but instead the hotel contacted me and arranged to have it sent to my work location. That level of service and caring is truly rare and speaks volumes about their commitment to their guests. I will absolutely return and recommend Citadines Connect to anyone heading to the city!
Mestli
10.0
/ 10
There's an amazing pub next door to the hotel called Maria's it's an Irish pub with amazing food. The a/c in the hotel roooms is amazing and they're very accommodating with upgrading my room when they ran out of the one I booked prior.
DINNA
10.0
/ 10
The property was conveniently located near Grand Central… a lot of dining options nearby… room was clean and quiet, amenities really nice, with toiletries too… breakfast in the bag was a pleasant surprise… Thank you, Citadines Connect…
In the Area
See Map
15 West 45th Street, Manhattan, New York City, New York State, United States, 10036

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Citadines Connect Fifth Avenue New York is a good choice when you are visiting Midtown Manhattan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Citadines Connect Fifth Avenue New York

15 West 45th Street, Manhattan, New York City, New York State, United States, 10036
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Others Citadines Connect Fifth Avenue New York
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Discover More About Citadines Connect Fifth Avenue New York

Location


Staying at Citadines Connect Fifth Avenue New York is a good choice when you are visiting Midtown Manhattan.

About Citadines Connect Fifth Avenue New York

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Citadines Connect Fifth Avenue New York is the right place to stay.

All facilities in Citadines Connect Fifth Avenue New York

Others Citadines Connect Fifth Avenue New York
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Discounted Fitness Center

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Business Facilities

  • Business center

Accommodation Policy & General Information in Citadines Connect Fifth Avenue New York

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Noise-free guestrooms cannot be guaranteed
  • This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 11:00 - to 11:00
Available rooms at Citadines Connect Fifth Avenue New York
124
Number of floors in Citadines Connect Fifth Avenue New York
22
Another facilities in Citadines Connect Fifth Avenue New York
Laundry service, Express check-in, Newspaper in lobby, Tours, Luggage storage

Frequently asked question in Citadines Connect Fifth Avenue New York

What are available facilities at Citadines Connect Fifth Avenue New York?
There are top facilites at Citadines Connect Fifth Avenue New York such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Citadines Connect Fifth Avenue New York?
The standard check-in time at Citadines Connect Fifth Avenue New York is starting from 15:00 - 11:00 while the latest check-out time is at Before 11:00
What is the star rating of Citadines Connect Fifth Avenue New York
Citadines Connect Fifth Avenue New York has a 3.5-star rating.
How many floors does Citadines Connect Fifth Avenue New York have?
Citadines Connect Fifth Avenue New York has 22.
How many rooms are available at Citadines Connect Fifth Avenue New York
Citadines Connect Fifth Avenue New York has 124.
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More Reviews from Other Guests in Citadines Connect Fifth Avenue New York

7.8
Pleasant
From 1,247 reviews
Cleanliness

8.2

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Citadines Connect Fifth Avenue New York

Number of reviews per page
20
40
Top reviews
Edilanny
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel with great service!
Geeta
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel was beautiful when i walked in, quiet, staff friendly and quick. The room was good for a family of four. Overall it was a lovely stay, I would recommend this hotel.
MARIA ALEJANDRA MONCADA
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room. Nice staff.
Steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice job
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location is excellent, everything is close by and walkable. The room was clean and comfortable, and the complimentary breakfast was delivered right to the door, which was very convenient. I gave 4 stars because I’ve stayed in better places before, but overall it was a good experience.
Saul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was close to grand central
Dolor
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Noisyyyyyy Very small bathroom Bad staff very poor communication Bad customer service The only pros it’s near to time square
sheila
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

If you are looking for a hotel with an unbeatable location in NYC and at a reasonable price, look no further. Citadines Connect 5th Avenue puts you steps away from Time Square and so many of the city’s most iconic landmarks - very convenient location for anyone wanting to experience the energy and magic of NYC up close. Another reason i absolutely love this hotel is its proximity to my workplace - just a 5 mnts commute, which made my mornings wonderfully stress and traffic free. But what truly sets this hotel apart is the incredible staff. From the moment i walked in, I was greeted with genuine smiles, empathy and a clear desire to make my stay as smooth and enjoyable as possible. A special shout-out to Rafael, the front desk manager, who went above and beyond to help fix a mistake i nade in the reservation. Thanks to his care and resourcefulness, he was able to accommodate my family for the weekend- something I’ll always be grateful for. To top it off, post stay i accidentally sent a lunch order to the hotel via Uber Eats. Most places would have simply discarded it, but instead the hotel contacted me and arranged to have it sent to my work location. That level of service and caring is truly rare and speaks volumes about their commitment to their guests. I will absolutely return and recommend Citadines Connect to anyone heading to the city!
Read More
Andrew
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location of the hotel is excellent and staff were friendly but that’s where the positives end. Our room was on the fifth floor which also appeared to be the parking area for the house keeper trolleys. As well as the noisy coming and goings of said trolleys, it was also hard to navigate and bags around them. Our room didn’t have a coffee machine which was stated on the website and there was a lot of dust under and around the beds. The bathroom was nice however the shower head leaked and sprayed water in the wrong direction. Breakfast was delivered in a bag, but no drinks arrived as part of this request. All in all pretty disappointing
Read More
James
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It’s very well located from Times Square, Central Park, resto et . The AC was not so great and the hotel needs to justify why customer should pay more for their parking when the hotel doesn’t valet and the local parking company they use is cheaper. The design of the property is very nice, comfy beds
Staccia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N/A
Isabelle
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location to shop, parks, subway
Rachel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel is in a great location, just off fifth avenue , it’s about ten minutes walk to Times Square, grand central station, and fifteen minutes to Central Park. Hotel itself was good, coffee is available in the reception area which is a nice touch. Room was a decent size for New York. We like a good shower and found this one poor pressure. Though loved the shampoo and conditioner provided. The tv volume was barely there even on full, though we went there to watch tv so didn’t bother raising this issue. Just bear in mind, hotel takes 200 dollar security deposit at check in so account for that with your finances.
Read More
Julia Lages
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

family friendly
Amir
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This has to be one of the hotels I have ever been to.
girum
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

All over is good but the breakfast is so funny Think for that Nice place near to time square
Kemi
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room itself was clean. The lobby was clean. The staff were very helpful. However, the hallway is after you leave the elevator the floor is carpeted and very dirty. The walls were very dirty as well and really created a bed first impression when you walked out of the elevator.
Mestli
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There's an amazing pub next door to the hotel called Maria's it's an Irish pub with amazing food. The a/c in the hotel roooms is amazing and they're very accommodating with upgrading my room when they ran out of the one I booked prior.
Nick
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Well if you like to be left alone after a long day of checking out this amazing city, don't bother putting the do not disorganized as the staff just ignore it. Couldn't keep the coffee out hot water filled up in the lobby, the one imenity they do have. Convenient location, but gotta step up your game to compete with other hotels in the area.
Read More
Zhisheng
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Terrible service. Do not recommend
Number of reviews per page
20
40

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Others 4 Citadines Connect Fifth Avenue New York

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 1,247 reviews
Cleanliness

8.2

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Citadines Connect Fifth Avenue New York

Number of reviews per page
20
40
Top reviews
Edilanny
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel with great service!
Geeta
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel was beautiful when i walked in, quiet, staff friendly and quick. The room was good for a family of four. Overall it was a lovely stay, I would recommend this hotel.
MARIA ALEJANDRA MONCADA
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room. Nice staff.
Steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice job
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location is excellent, everything is close by and walkable. The room was clean and comfortable, and the complimentary breakfast was delivered right to the door, which was very convenient. I gave 4 stars because I’ve stayed in better places before, but overall it was a good experience.
Saul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was close to grand central
Dolor
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Noisyyyyyy Very small bathroom Bad staff very poor communication Bad customer service The only pros it’s near to time square
sheila
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

If you are looking for a hotel with an unbeatable location in NYC and at a reasonable price, look no further. Citadines Connect 5th Avenue puts you steps away from Time Square and so many of the city’s most iconic landmarks - very convenient location for anyone wanting to experience the energy and magic of NYC up close. Another reason i absolutely love this hotel is its proximity to my workplace - just a 5 mnts commute, which made my mornings wonderfully stress and traffic free. But what truly sets this hotel apart is the incredible staff. From the moment i walked in, I was greeted with genuine smiles, empathy and a clear desire to make my stay as smooth and enjoyable as possible. A special shout-out to Rafael, the front desk manager, who went above and beyond to help fix a mistake i nade in the reservation. Thanks to his care and resourcefulness, he was able to accommodate my family for the weekend- something I’ll always be grateful for. To top it off, post stay i accidentally sent a lunch order to the hotel via Uber Eats. Most places would have simply discarded it, but instead the hotel contacted me and arranged to have it sent to my work location. That level of service and caring is truly rare and speaks volumes about their commitment to their guests. I will absolutely return and recommend Citadines Connect to anyone heading to the city!
Read More
Andrew
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location of the hotel is excellent and staff were friendly but that’s where the positives end. Our room was on the fifth floor which also appeared to be the parking area for the house keeper trolleys. As well as the noisy coming and goings of said trolleys, it was also hard to navigate and bags around them. Our room didn’t have a coffee machine which was stated on the website and there was a lot of dust under and around the beds. The bathroom was nice however the shower head leaked and sprayed water in the wrong direction. Breakfast was delivered in a bag, but no drinks arrived as part of this request. All in all pretty disappointing
Read More
James
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It’s very well located from Times Square, Central Park, resto et . The AC was not so great and the hotel needs to justify why customer should pay more for their parking when the hotel doesn’t valet and the local parking company they use is cheaper. The design of the property is very nice, comfy beds
Staccia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N/A
Isabelle
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location to shop, parks, subway
Rachel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel is in a great location, just off fifth avenue , it’s about ten minutes walk to Times Square, grand central station, and fifteen minutes to Central Park. Hotel itself was good, coffee is available in the reception area which is a nice touch. Room was a decent size for New York. We like a good shower and found this one poor pressure. Though loved the shampoo and conditioner provided. The tv volume was barely there even on full, though we went there to watch tv so didn’t bother raising this issue. Just bear in mind, hotel takes 200 dollar security deposit at check in so account for that with your finances.
Read More
Julia Lages
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

family friendly
Amir
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This has to be one of the hotels I have ever been to.
girum
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

All over is good but the breakfast is so funny Think for that Nice place near to time square
Kemi
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room itself was clean. The lobby was clean. The staff were very helpful. However, the hallway is after you leave the elevator the floor is carpeted and very dirty. The walls were very dirty as well and really created a bed first impression when you walked out of the elevator.
Mestli
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There's an amazing pub next door to the hotel called Maria's it's an Irish pub with amazing food. The a/c in the hotel roooms is amazing and they're very accommodating with upgrading my room when they ran out of the one I booked prior.
Nick
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Well if you like to be left alone after a long day of checking out this amazing city, don't bother putting the do not disorganized as the staff just ignore it. Couldn't keep the coffee out hot water filled up in the lobby, the one imenity they do have. Convenient location, but gotta step up your game to compete with other hotels in the area.
Read More
Zhisheng
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Terrible service. Do not recommend
Number of reviews per page
20
40