Excellent, the staff were gentle, friendly, and enthusiastic.

The staff were friendly, the service was excellent, and they took very good care of the customers. The rooms were new, beautiful, and clean.

The establishment is exceptionally clean, and the presence of an onsen is a delightful bonus. Additionally, there is a spa conveniently located within the hotel premises. The staff members are notably friendly and accommodating.

This hotel is great for me, the only minus point is that there is no motorbike rental service for guests, the rest is very OK.

The staff were very enthusiastic and friendly. The rooms were very clean, and the food was very good.

Excellent. The staff were very helpful, and the rooms were very clean and nice.

The staff were enthusiastic and friendly.

Friendly and enthusiastic staff, someone opened the door. The room was spacious, comfortable and clean. My aunt and I had a great trip ❤️ I will come back next time

Clean, comfortable room. Good reception

Suitable maintenance, enthusiastic staff, affordable prices

The experience of staying at this hotel was very pleasant. The room was very clean, spacious and comfortable, with a beautiful view and a quiet atmosphere. The hotel staff, especially at the reception, were very friendly, polite and helpful. The service provided was also very good and professional. Overall, I was very satisfied with my experience staying here and would definitely come back again if I had the chance.

I booked the room close to the concert date, but thankfully it was great. The location was convenient, the room was clean and airy, and it had all the necessary amenities. The reception staff were also very friendly.

Room quality (wall-mounted air conditioner, 4 pillows included, odorless, white, clean bedding; quiet, good soundproofing; bathroom with quick odor removal, clean, fully equipped; fast, strong wifi, enough lines to sit anywhere in the room; new TV; comfortable room and bed size for a family of 2 couples and 1 small child); cheerful, polite, and enthusiastic support staff (I asked the staff to help make a little surprise for my wife). Breakfast was okay, not much but complete with 1-2 dishes of each type. Will still come back next time if I have the chance

Every time I come to Hanoi, I choose to stay at Nature; it's clean, and the reception staff are super friendly. In the mornings, I can easily take a walk around West Lake, which is very convenient.

Very recommend hotel if you stay in hanoi. honestly receptionist very helpful especially his name DAVID.. thank you for hospitality, soon I will go back to stay in epic tower swiss-belresidences hanoi