I feel this is one of the best 5* hotels in Hanoi. As a Japanese hotel and with many Japanese guests staying here, I find the hotel meets certain standards that few other hotels have: hygiene, comfort, coziness and delicious Japanese food. The hotel is also conveniently located to move into the old town and is not too crowded so the rooms are also larger than the hotels around Hoan Kiem Lake.
The staff is English speaking and the hotel is at a very good location with walking distance to all night good cafes, shopping streets, or the infamous train street! The staff is very accommodating and they even have a free jacuzzi to relax after a tired and hot day!
Friendly staff and helpful. The rooms are clean and nice. It's a big street in front the hotel and every thing is around like food, clothes, and a lot of coffee shops. The hotel is not far from Hoan Kiem lake, and the old quarter Ha Noi, ...I will stay at hotel Bel Ami when I come back Ha Noi because i feel comfortable there.
The room is small but clean and beautiful. Right in the center, walking distance to the lake. Staff are very friendly and enthusiastic. I will come back when I come to Hanoi.
At first it took quite a while to find the hotel because there was no sign outside, the entrance was quite small, making up for the super nice and clean decor. Located in the heart of Hanoi, so convenient to travel.