Royal Dalat Hotel

Thank you for sharing your experiences at Royal. We wish you good health and peace. We hope to continue serving you at Royal in the future. Best regards!

Hello sister Royal Hotel would like to respond to some of your comments during your stay at the hotel as follows: 1. Because the hotel is located in the city center, the basement area is limited, the number of cars and motorbikes of the hotel is quite large, so it cannot accept more motorbikes from outside guests to stay overnight. However, during the day, the hotel still supports guests who rent motorbikes from outside to leave them, but does not accept them after 10pm, not completely not allowing guests to leave their motorbikes as you reported. Regarding the problem of you renting a motorbike at the hotel, the receptionist informed you that the daily rental fee will be calculated from morning to night, but at the end of the day you still kept the motorbike key without returning it. By default, the hotel will think that your family still needs to use it, and you will return the motorbike at 12 noon the next day. The hotel will charge you 0.5 days, which is completely correct according to the regulations. 2. During the entire stay at the hotel, the hotel staff did not receive any feedback from your family about hygiene, room service or staff attitude, until the hotel charged an additional 0.5 day motorbike rental fee as above, then received your feedback here? Best regards, Royal Hotel

Customers who book a room for 2 nights and stay 1 night will cancel the room after the 2nd day has passed (specifically 14:30), the hotel does not support cancellation and the guest must pay the full amount, the reception only collects The money is according to the reservation and the guest threatens to give it a 1 star rating if it is not canceled. We hope that the booking guests should understand clearly the adjustment/cancellation policy when making a reservation. Best regards.