The hotel staff was very friendly and check-in was easy. The rooms were quite large, very clean, and had good soundproofing when the windows were closed. The location is excellent, being across from the train station. It's a short walk to the river/lake.

Everything was super and the receptionist was nice and helpful. We got many options for drinks such as Coke and other drinks. The hotel was nice, clean, and cool. Super.

It's highly recommended. Even though the hotel is almost 200 years old, it is all clean and the staff are very friendly and helpful. At 2-6 o'clock they serve hot chocolate, coffee, and cake. When we first came, it was 6:15, actually it's close to closing time, but they let us drink. Thank you Alexandra and John. I will recommend it to my friends and I will be back.

The friendly welcome from the hotel staff and the comfortable room made our day in Lucerne very enjoyable. 5 stars.

The room clean an comfy and the staff really friendly and helpful specially Mr Martin at the reception, many thanks to him

The food is plenty and delicious. Very good because the place is near the airport.

One of the best hotels I stayed at during my vacation. Great location with easy access to buses and trams. The room was clean and spacious, even with several large suitcases. The staff were very friendly and helpful.

very nice hotel, recommended! near alstetten train station and coop supermarket. the receptionists were very helpful and nice.very enjoying hotel.

My room is studio size, but it's okay for 1 person, and it's very clean. All staff are very friendly and helpful, not far from Bern station, great experience!

The IT system run by Traveloka and its connection with Hotel Kipling is very good. Hotel vouchers do not need to be shown. Hotel staff only ask for passports, immediately seen on the computer. It is confirmed so quickly without any complications. It feels like it took less than 5 minutes to interact with the receptionist, the key was immediately obtained and you can go to the room. Don't ask about how the hotel staff are, they work very effectively and efficiently, and are very supportive and helpful with their friendliness.