The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

－ High Speed Rail Holiday Introduction－

－ Hotel Information－

－ High Speed Rail Ticket Types－

- common problem-

[High-speed rail ticket issue]

Q: What trains are available?
A: You can choose any high-speed rail train (please provide 3 trains for the return journey in the remarks column of the order, so that the staff can help you buy tickets). However, Traveloka cannot reserve passenger trains and seats in advance. The actual booked trains are based on actual bookings. If the provided trains are full, you can choose another train or choose a full refund

Q: How can I get the high-speed rail ticket?
A: Multi-channel ticket collection
1. Pick up tickets from the "High Speed Rail T Express App" & "Convenience Store" on your mobile phone:
Enter "e-ticket" in the "Shipping Information"-"Detailed Address" field on the order page, the reservation code & ticket collection identification code will be provided on the order voucher for more e-ticket collection information & FAQs: https: https://tinyurl.com/2dnv2a7u
2. Physical paper tickets:
Enter the delivery address of the ticket in the "Shipping Information" - "Detailed Address" column on the order page, and the ticket will be mailed to the designated address after the ticket is issued 7 days before the departure date (only addresses in Taiwan are available for delivery, and overseas addresses cannot be delivered)
＊Due to the delivery time of the paper work, all orders departing within 7 days from the order date will be issued with "e-tickets", please forgive me!
ex. If you order on 5/1 for departure on 5/7, only "electronic ticket" will be provided; if you order on 5/1 for departure on 5/8, you can provide "electronic ticket" or "paper ticket"

Q: When can I receive the ticket?
A: High-speed rail reservations are only available for dates within 29 days of the boarding date. If your boarding date is not within 29 days, the reservation and delivery will be made after the opening day

Q: There are two of us, can we get on/off at different places?
A: The same order is limited to the same station, and it is not possible to get on/off at different stations

Q: Can I change the pick-up/drop-off location?
A: The high-speed rail holiday is a special ticket, and there are regulations on the origin and destination of the ticket. For example, if you choose to depart from Taipei Station and stay at a Kaohsiung Hotel, the outbound ticket is from Taipei to Zuoying, and the return ticket is from Zuoying to Taipei. There will be no refund for getting off the train halfway, and you need to make up the difference according to the official announcement of the high-speed rail fare

【Accommodation problem】

Q: The amount displayed on the Traveloka page is the round-trip high-speed rail ticket and the cost of one night's accommodation. If there is a need for an additional night's stay, how do I place an order and pay for it?
A: If you need to continue staying, please inform the customer service staff after confirming the return date of the itinerary, we will quote another price and add the option of continuing to live, allowing you to place an order online

Q: Does "Extended Return" have to be accompanied by the same hotel accommodation? I would like to book departure on Friday and return on Sunday (3 days 2 nights). Is it okay for us to book another hotel for the 2nd night?
A: Yes, only the accommodation for the first night of departure must be in the hotel accommodation matched with the package content, unless the same hotel is required to stay, otherwise, from the second night onwards, other accommodation can be arranged according to the passenger's preference

【other questions】

Q: Is there a receipt for reimbursement?
A: There is an electronic version of the travel agency’s collection and transfer receipt (according to your payment currency). Please help log in to the Traveloka member to provide the company’s name, unified number, and e-mail in the “Message Management”. The collection and transfer receipt will be at the end of the itinerary. 3 - 5 days after delivery to your email