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Help Center - Airport Transfer

Airport Transfer Info

General Information

Search and Book

Why could I not conduct an airport train search for more than 10 passengers?

Airport Transfer Policies

Passenger Drop-off Policy

Airport Transfer Booking

Special Request

How to Make a Special Request

Booking Confirmation

Refund and Reschedule

How to Reschedule Airport Transfer Bookings

How to Refund Airport Transfer Bookings

Golden Bird

General Information

What is the difference between Standard and Premium classes?

What types of vehicle are offered in Premium class?

Are the prices displayed on the search results for Golden Bird vehicles the fare that I have to pay?

Why should I provide my flight number?

When will I receive the pick-up details (e.g. vehicle license plate, driver’s name and contact details)?

I could not contact the driver. What should I do?

I have booked a Golden Bird car to pick me up at the airport. Where should I wait for the driver?

Cancellation, Refund & Change

Can I change my drop-off point?

When should I cancel my Golden Bird bookings for tickets that are refundable?

I would like to cancel my Golden Bird booking less than two (2) hours before departure time. What should I do?

Jakarta Airport Connection

General Information

Am I guaranteed to get a seat when I book a ride with Big Bird JAC via Traveloka?

Can I select my Big Bird JAC seat?

Cancellation, Refund & Change

Can I change my departure point when traveling with Big Bird JAC to the airport?

Can I change my drop-off point when traveling with a Big Bird JAC from the airport?

Can I cancel or reschedule my Big Bird JAC booking?

Conxxe

General Information

Adding Stops During Your Trip

Getting Your Driver’s Details

Locating Your Driver at the Airport

Cancellation, Refund & Change

Rescheduling Your Conxxe Booking

Refund for Your Conxxe Booking

KLIA Ekspres

General Information

Cancellation, Refund and Reschedule

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