For an easier refund process, make sure to log in to your Traveloka account when booking. Then, follow these steps to request your refund:
1. Log in or register to Traveloka
Log in to the Traveloka account used during booking. If you don’t have an account, please register to Traveloka using the same email used to make the booking.
2. Open your e-ticket through My Booking
Go to My Booking and choose the booking you wish to refund. Then, click Refund.
3. Read your refund policy and estimation
You will be able to see the refund policy for your booking, as well as the refund amount estimation. Then, you can click Start My Refund.
4. Complete your refund details and documents
Select the flight and passenger(s) you wish to refund. Make sure to select the correct refund reason, and to upload the relevant supporting documents (if applicable).
5. Submit your refund request
Review your refund details and click Submit Refund. Your refund request will then be reviewed by Traveloka, and forwarded to the airline.