Hotel Diplomat Sydney

There is no breakfast at hotel Diplomat Sydney

First night checked in room was smelling of damp, hanging electrical wires and television didn’t work, furniture was very dusty. Staff I came across at checked in was excellent. Other staff were ok whom I came in contact with, I’ve went down to the lobby area as I were out of those little sashay of milk the girl on the front desk was too busy on her phone to give me the milk so in the end I went to Cole supermarket and purchased some milk. Room furniture was very dusty needed a good deep cleaning.

Very friendly and helpful staff, clean and comfortable room and good location near Kings Cross station.

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again. The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the broken chain for the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again. The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

The staff at the desk were wonderful. Very helpful, cheerful and willing to help.

Don’t recall the lady’s name at the front desk but she was very kind and helpful… Thank you!

We have stayed here many times and the staff and services they offer have been nothing but five stars! I will continue staying here again at this budget hotel

I had a very disappointing experience with my recent stay at Hotel Diplomat. The issues started right at check-in. The process was handled poorly, and my interaction with the staff member on duty was far from professional or welcoming. It set a negative tone from the outset, which is not what you expect when arriving at a hotel. What’s more concerning is the complete lack of follow-up. I specifically requested for the General Manager to contact me to discuss my experience, yet I have received no communication at all. This lack of response speaks volumes about how little value is placed on guest feedback and service recovery. Unfortunately, this experience has left me feeling that guest concerns are not taken seriously. I would not recommend staying here based on both the service at check-in and the absence of any meaningful attempt to address the issue afterward.

Very clean, tidy with all the key amenities. Centrally located

Was an ideally situated hold. Clean room and efficient staff. Thanks for your efforts

In the middle of Kings Cross so all shops immediately present.

Clean and tidy

Great location and friendly staff, but the room was very small (no bedside table on one side and had to put the kettle on the floor to use it). I used the top of the wardrobe to store one suitcase but when I retrieved it a load of dust came down too.

Wonderful Stay at Hotel Diplomat Sydney ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I had a thoroughly enjoyable stay at Hotel Diplomat Sydney and couldn’t be happier with my experience. From the moment I arrived, the staff were incredibly welcoming, friendly, and attentive — they genuinely made me feel at home throughout my visit. It’s clear that excellent customer service is a real priority here, something many guests consistently mention in their feedback online. My room was comfortable and clean, with a bed that was exceptionally pleasant to sleep in. The choice of pillows made it easy to find just the right level of comfort, which was a real plus after long days of travel. Like other guests, I found the room cosy and well-appointed for a restful night’s sleep. While I was there, I appreciated how helpful the team was with local tips and making sure everything was taken care of — a feature that many reviewers also highlight as a standout aspect of this hotel. Overall, it was a great experience and I’ve already booked my next stay. I travel regularly to Sydney, and Hotel Diplomat Sydney will definitely be my go-to choice whenever I’m in town!

Service was fantastic. Only thing that could be improved upon is that our shower didn't have a door or curtain, so water often leaked onto the bathroom floor. Overall a really smooth check-in and check-out process 🙂

I had a later check-in and communicated this to them, which they confirmed was okay. I wish they had communicated back that the door was locked and would’ve had someone come get it—instead I was left outside for several minutes while they didn’t pick up the phone. The hotel was also not accessible. To enter the building, there are steps required. To access the fifth floor, you’ll need to take stairs from the fourth. I was clearly struggling with my luggage and asked about accessibility to the fifth floor, but the staff just dismissed it and walked away from me. Their indifference was disappointing.

Room and location

Nice hotel with big rooms. It was difficult to take our suitcases up to the room as many steps at the entrance - could be more accessible.

This hotel is basically serviced rooms. There is no option to dine here. The rooms were clean and spacious and the staff were excellent. Each room has tea & coffee making facilities with a small fridge which I found very useful.