Mercure Perth On Hay

Comfortable night stay, planning to stay again soon. Convenient location away from hustle and bustle.

Hotel was fine with off street parking. Great location, only 10 minute walk to Murray Street and pubs. Quiet during the night. Air-conditioned worked well and TV reception was excellent. Room smelt a bit musky and it was an old style room but overall good value for money at $150 per night.

Comfortable and good location

The room was clean, if a little dated. Expected to see some water in the fridge, and maybe some toothpaste provided, but that wasn't the case. Bed was quite comfortable. Conveniently located near Perth CBD. Niggles - USB charger on the GPO didn't work, reception staff member threw my credit card on the bench instead of handing it back to me (I had handed it to him), and the bedside light turned on and off if you moved in bed - might have a loose connection somewhere. Little bit noisy with other guests banging doors, but which hotel doesn't have this issue?

At check-in there was only 1 person. He had to attend to a gust and that took 20 mintes while I had to wait to be attended. I asked if he was the only person on the counter and he said that there was another in the office - but that person never came out to assist the back-log of people waiting. The restautant was no better. 1 staff member who took orders and then had to also do room service deliveries!!! So the restaurant service was non-existant when he was devivering room service. Very pleasant staff delivering a very poor level of customer servcie. I think it is a management issue (cost cutting) and not just a staff attitude problem. The room had very little furniture despite being a deluxe room. Aprt from the desk and chair, it had 1 lounge chair (not even a small couch or a sofa table). Not reflective for the price one pays for a deluxe room. The room also had silverfish, in the bathroom, by the coffee making table and bed. This property needs a full review.

I'ts my 2nd stay there and so far so good to me.I'm so comfortable on my stay

A little bit run down needs refurbishing small, but adequate close to City.

.

Great location

.

Housekeeping could have been better. Upon returning to my room after a long day, the housekeeping staff had cleaned the main sleeping area, and the bed was made. However, trash in the garbage can in the washroom was not taken out.

A nice hotel for people on a budget, but it certaainly does need a refurb. While everythinf was perfectly functional it was very dated. Breakfast was good value and well presented. The location was good and easy for busses and trains.

Great location, stayed for a night and check in was so easy

Yes

Not enough parking facilities. Paying for parking elsewhere was very expensive

Room was clean, toilet roll holders were broken and shower leaked. Cupboard were fridge was in needs cleaning, there was alot of built up dust

Clean. Inner CBD and close to hospital. Very helpful staff

Clean room. Cozy bed. Excellent location. Nearby the river, shops, restaurants and convenience stores.

great view from room, helpful staff everywhere, front desk, room staff and restaurant

Room clean Air conditioner noisey But all good