Novotel Sydney on Darling Harbour

Despite being a slightly smaller hotel (I mean still big but some are just massive), it was very clean and the amenities were more than comfortable and very pleasant. The bed was comfy, and everything was clean. The buffet breakfast was really great and excelled in comparison to other hotels we stayed at recently. The room service was also excellent and our meals were delicious and hot. The reception staff were pleasant and helpful, and even allowed us to extend our check out (costed) so we could keep the room until later in the day, closer to when we flew out (which helped with having a young family).

Good location but a pretty tired and dated room long overdue a refurb.

Check in was fast and smooth and guy ws very friendly and when asked about the brekky told me it is cheaper to book with him than pay at the resto in the morning, we saved $15 for the 3 of us. However nice the beds are, the issue was that one of the glasses I used to drink was not washed well and I had a seafood allergy. I thought after taking a sip of water that I smelled something fishy. I asked my friend to smell the rim and true enough, she said it smelled like "mackerel". That night, I had a very bad reaction, couldn't sleep as I was so itchy and my friends said around 2:30 am, my face as all red with rashes! I was itchy all over and had a very bad time. I hardly slept, desptie taking antihistamines, it was a terrible feeling, I had to take another one to help me breathe well! My feet were so red, thighs and eyes so itchy too! My friend thought they needed to take me to a hospital, that was very scary indeed. I must have slept one hour, they said, I was so exhausted but I soldiered on as we had a cruise to do! I will probably stay there again but I will smell the glasses and mugs first. Buffet brekky was ok, but the blueberry danish was so tough for me, tasted old. I ws jsut back from Paris last May and the croissants and pasteries were not so nice at the buffet unfortunately. The juices were good and there a a great vrety to choose but I as still not feeling so well that morning, so was so careful of every item there.

We had an average stay overall. We paid an additional premium to book a Harbour View room, but unfortunately the actual view was very different from what was advertised on the booking page. Most of the view was blocked by ongoing construction, leaving only a very limited view of Darling Harbour. The hotel staff explained that the Darling Harbour area will continue to be affected by construction for the next few years, and that this is now the typical view from these rooms. However, this information is not mentioned anywhere in the room description, nor is it reflected in the photos on the booking page. We believe guests should be clearly informed before paying extra for a Harbour View room. After we contacted both the hotel and Expedia, they kindly arranged to move us to a higher-floor room. We appreciated their effort, and the new room was quieter. Unfortunately, the view was almost unchanged, so it was disappointing that it still did not match what had been advertised. The staff were friendly and tried to help throughout our stay. Our only suggestion is that the hotel update its room photos and description to accurately reflect the current view, so future guests can make an informed booking decision.

Family friendly with great staff

Easy check in and out. Clean room. Great location.

The staff were great at checking in Anita was amazing she needs a pat on the back

Yes

Good location - Nice staff - good bar and restaurant

Perfect for the locations and awesome breakfast

The buffet breakfast was fabulous and the room a great size for 4 people. We had a wonderful time and enjoyed the amenities. The only issue was the water temperature, which was rather cool for our morning showers.

I wouldn't mind a better room service menu and a 24hr access to beverages via a vending machine

The staff are incredibly helpful and friendly

Great place to stay. Would definitely stay again

Nice place. My family enjoyed the hotel. Recommended.

Lovely hotel, buffet breakfast is delicious. Location is awesome. Just missing a hot tub after a long day of walking.

Nice room, would been nice with a balcony but overall the room was nice with plenty of space, had a nice view. Breakfast was nice. Staff were nice, friendly & helpful. The pool was nice. I would be definitely be coming back:)

When we arrived just after 4pm our room wasn’t ready but they changed our room and kept us next to friends we were traveling with. Unfortunately the pool wasn’t heated which was a shame as we were travelling in winter. We had an amazing experience with one of the staff Allan, he was so kind and friendly. Helped us with booking tables for breakfast to making sure we understood how to get around Sydney and that we sore some really cool parts.

The room was big, clean & comfortable.We would of liked 2 chairs to sit at the small table in the room.Staff were friendly.Only problem was check in procedure we were told nothing about using the cards in the lifts or placing a card inside the room to make the lights work or about room service. Otherwise we were happy with our stay

They were all so helpful and friendly. We felt right at home! My 4 year old was devastated when it was time to go home cause she loved our home away from home. They went above and beyond for us.