Peppers Southern Cross Melbourne

I thought Peppers was more high end than this. This is a weird place. Strange lobby, checkin and bar. No room service and no drinks or water in mini bar, so after arriving late disappointed not to have any options. Perhaps I missed this when choosing the hotel. The bed mattress was awful and I rolled into the groove of people who have stayed before me. Anyway it’s fine, but not great.

Staff were wonderful, rooms clean & tidy, great location. Would recommend.

Room was small and odd shaped. Bed was nice and comfortable. Breakfast was poor and very little options available

Absolutely fantastic

It was a nice experience.

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Room was spot on

Questionable housekeeping. No hand or face towel readily available in the room. Most of the Staff are very clinical and not as Friendly compare to my previous stay.

Good staff, nice spacious rooms.

This hotel is far below the standard it presents online. The room was extremely dark, with almost no natural light. It felt like a tunnel, made worse by very dark interior features. The artificial lighting was poor and impractical — even basic things like doing makeup were difficult. Cleanliness was a major issue. There was no mattress protector, only a thin sheet directly on a visibly stained mattress. The duvet had no cover and was placed directly on the bed, which raised serious hygiene concerns. The bathroom was particularly filthy: the sink was yellowed and grimy, with visible marks and dirt on the tiles above it — I actually gagged while brushing my teeth. There were also visible stains, water marks, and hair elsewhere in the bathroom. The carpet throughout the room had hair everywhere, making the room feel unhygienic and uncomfortable. When I checked under the bed while packing, it had clearly not been vacuumed or moved — I found a small tester perfume bottle and a hair clip. I didn’t want to look any further. The swimming pool area is poorly maintained. Despite looking modern in photos, it felt neglected in reality. Sun loungers were broken and the area was dirty and uninviting. The corridors also had a strong curry smell, which was unpleasant and overwhelming. Service was poor. After housekeeping, basic items like coffee and sugar were not replenished. I had to call reception multiple times to request them, and it took a very long time for anyone to respond.

The room was of a poor standard, with very little natural light and an awkward layout. It felt as though the space had been forced into an area not originally intended to be a room.

Great price, breakfast was excellent and tram stop right outside made this a great stay.

All good!

Room was lovely, clean good sixlze and comfortable bed. Location was perfect to go to Marvel Stadium and easy access to trams to go do shopping and eat dinner in The District Docklands.

Felt like I was staying at student accom. Genuinely terrible. One staff member on, zero atmosphere or hospitality. Rude and unhelpful concierge. Small room. Expensive

Booking was for 3 adults. Room was only setup for 2. Had to pay extra for rollaway bed which made the room very cramped.

Was very enjoyable

Gr8!

The room is clean and tidy. The staff are friendly and helpful. I couldn’t turn on the TV using the remote control and had to use the main power switch instead. The staff offered to change the room, but it wasn’t necessary.

minor cleanliness issues, missed splatters on chairs