Wish Serrano Resort

Hotels
8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Denize

10.0
/ 10
Excellent apartment! Staff very friendly and helpful! Everything was great!

Evaldo

10.0
/ 10
Quarto com excelente espaço, serviço de camareira eficiente, áreas comuns bem integradas, pessoal educado e disponível.
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Vitoria

10.0
/ 10
Ficamos muito satisfeitos com a hospedagem. Voltaríamos com certeza. Café da manhã muito bom, bem variado e com qualidade. Únicos pontos a melhorar para mim como um todo é o ambiente do café da manhã, que pode ser bem mais agradável, uma iluminação mais legal e mais decorado - tal como é o restante do hotel, e a temperatura das piscinas aquecidas, onde alguma das 3 piscinas poderia ser mais quente que as demais. Estava 14ºC em Gramado e a água estava um pouco desagradável em todas.
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In the Area
See Map
Av das Hortensias, 1480, Gramado, Rio Grande do Sul, Brazil, 95.670-138

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Wish Serrano Resort is a hotel is located at Gramado. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Wish Serrano Resort Address: Map & Location

Av das Hortensias, 1480, Gramado, Rio Grande do Sul, Brazil, 95.670-138
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Discover More About Wish Serrano Resort

Location


Wish Serrano Resort is a hotel is located at Gramado.

About Wish Serrano Resort

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Wish Serrano Resort exclusively for you.

Wish Serrano Resort is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Wish Serrano Resort.

All facilities in Wish Serrano Resort

Others Wish Serrano Resort
Others

Things to Do

  • Shops
  • Hot tub
  • Outdoor pool
  • Indoor pool
  • Barbecue
  • Picnic area
  • Garden
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Game room
  • Billiard
  • Tennis court

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Coffee shop
  • Restaurant
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

Family-friendly Facilities

  • Children club (surcharge)
  • Babysitting & childcare (surcharge)
  • Children pool

General

  • Smoking area
  • Fireplace in lobby
  • Banquet

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Valet parking (surcharge)

Nearby Facilities

  • Hair salon

Accommodation Policy & General Information in Wish Serrano Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.43 per accommodation, per night
  • Service fee: 10 percent

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wish Serrano Resort
258
Number of floors in Wish Serrano Resort
4
Another facilities in Wish Serrano Resort
Shops, Hot tub, Outdoor pool, Indoor pool, Barbecue

Frequently asked question in Wish Serrano Resort

What are available facilities at Wish Serrano Resort?
There are top facilites at Wish Serrano Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Wish Serrano Resort?
Check-in time at Wish Serrano Resort is staring from 14:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Wish Serrano Resort provide breakfast?
Yes, Wish Serrano Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Wish Serrano Resort?
Wish Serrano Resort is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Wish Serrano Resort have?
Wish Serrano Resort has 4 floors.
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More Reviews from Other Guests in Wish Serrano Resort

8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Wish Serrano Resort

Number of reviews per page
20
40
Top reviews
Denize
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent apartment! Staff very friendly and helpful! Everything was great!
Fernando
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Yes
Evaldo
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Quarto com excelente espaço, serviço de camareira eficiente, áreas comuns bem integradas, pessoal educado e disponível.
Vitoria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Ficamos muito satisfeitos com a hospedagem. Voltaríamos com certeza. Café da manhã muito bom, bem variado e com qualidade. Únicos pontos a melhorar para mim como um todo é o ambiente do café da manhã, que pode ser bem mais agradável, uma iluminação mais legal e mais decorado - tal como é o restante do hotel, e a temperatura das piscinas aquecidas, onde alguma das 3 piscinas poderia ser mais quente que as demais. Estava 14ºC em Gramado e a água estava um pouco desagradável em todas.
Read More
Ana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Ótima localização. Estrutura excelente. Serviços muito bons. Restaurantes e café da manhã ótimos.
Hilda Maria
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Café da manhã excelente, funcionários muito prestativos. Gostei muito da área externa e dos jardins. Estão até mais bem cuidados do que da minha última estadia.
Marina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Ótima localização, quartos amplos e confortáveis, hotel é um pouco antigo porém muito bem conservado. Muitas atividades para as crianças e também para os adultos. Excelente atendimento.
Fausto Fernandes Duarte
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Hotel muito
Caio
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Good hotel
LINA
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

O café da manhã foi de baixa qualidade. A saduicheira estava MUITO suja, não é limpa há muito tempo, no geral o local não oferece conforto, é barulhento e o alimento servido deixa muito a desejar.
sharmila
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Read More
Leonardo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Gabby
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Thialos
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Great hotel in the heart of the city.
Anette
icon-Business
Business
10.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

It was wonderful!
Nilsara
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
douglas
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
Leticia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Daniel Siebel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 228 week(s) ago

Hotels.com verified review

Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 278 week(s) ago

Expedia Group verified review

They did inform me before I got there that all amenities were closed
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Wish Serrano Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Wish Serrano Resort

Number of reviews per page
20
40
Top reviews
Denize
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent apartment! Staff very friendly and helpful! Everything was great!
Fernando
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Yes
Evaldo
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Quarto com excelente espaço, serviço de camareira eficiente, áreas comuns bem integradas, pessoal educado e disponível.
Vitoria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Ficamos muito satisfeitos com a hospedagem. Voltaríamos com certeza. Café da manhã muito bom, bem variado e com qualidade. Únicos pontos a melhorar para mim como um todo é o ambiente do café da manhã, que pode ser bem mais agradável, uma iluminação mais legal e mais decorado - tal como é o restante do hotel, e a temperatura das piscinas aquecidas, onde alguma das 3 piscinas poderia ser mais quente que as demais. Estava 14ºC em Gramado e a água estava um pouco desagradável em todas.
Read More
Ana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Ótima localização. Estrutura excelente. Serviços muito bons. Restaurantes e café da manhã ótimos.
Hilda Maria
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Café da manhã excelente, funcionários muito prestativos. Gostei muito da área externa e dos jardins. Estão até mais bem cuidados do que da minha última estadia.
Marina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Ótima localização, quartos amplos e confortáveis, hotel é um pouco antigo porém muito bem conservado. Muitas atividades para as crianças e também para os adultos. Excelente atendimento.
Fausto Fernandes Duarte
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Hotel muito
Caio
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Good hotel
LINA
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

O café da manhã foi de baixa qualidade. A saduicheira estava MUITO suja, não é limpa há muito tempo, no geral o local não oferece conforto, é barulhento e o alimento servido deixa muito a desejar.
sharmila
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Read More
Leonardo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Gabby
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Thialos
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Great hotel in the heart of the city.
Anette
icon-Business
Business
10.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

It was wonderful!
Nilsara
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
douglas
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
Leticia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Daniel Siebel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 228 week(s) ago

Hotels.com verified review

Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 278 week(s) ago

Expedia Group verified review

They did inform me before I got there that all amenities were closed
Number of reviews per page
20
40