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Sandanski Municipality (1,211 Hotels)
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Lucky Bansko Aparthotel SPA & Relax
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Lucky Bansko Aparthotel SPA & Relax
Hotels
9.2
/10
Exceptional
127 reviews
What Guests Say About Their Stay
Ozgur
10.0
/ 10
Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants
Diana
10.0
/ 10
We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift.
There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.
Lee
10.0
/ 10
We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .
In the Area
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4-10 Kir Blago Todev Street, Pirin, Obshtina Sandanski, Blagoevgrad, Bulgaria, 2770
Main Facilities
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Swimming Pool
Restaurant
WiFi
Elevator
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Available Room Types in Lucky Bansko Aparthotel SPA & Relax
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What's around Lucky Bansko Aparthotel SPA & Relax
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4-10 Kir Blago Todev Street, Pirin, Obshtina Sandanski, Blagoevgrad, Bulgaria, 2770
Discover More About Lucky Bansko Aparthotel SPA & Relax
Location
Lucky Bansko Aparthotel SPA & Relax is located in area / city Pirin.
About Lucky Bansko Aparthotel SPA & Relax
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Lucky Bansko Aparthotel SPA & Relax exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Lucky Bansko Aparthotel SPA & Relax.
All facilities in Lucky Bansko Aparthotel SPA & Relax
Others
Things to Do
- Hot tub
- Indoor pool
- Turkish bath
- Spa
- Outdoor pool
- Sauna
- Steam room
Business Facilities
- Meeting facilities
- Conference room
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Hotel Services
- Laundry service
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- Front desk
General
- Smoking area
- Fireplace in lobby
- Parking
- Banquet
Family-friendly Facilities
- Kids club
- Toys
- Children pool
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Sports and Recreations
- Ski storage
- Fitness center
- Game room
Public Facilities
- Others
- Elevator
- Restaurant
Kids and Pets
- Babysitting with surcharge
- Supervised childcare
Transportation
- Ski shuttle
Nearby Facilities
- ATM/Banking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Lucky Bansko Aparthotel SPA & Relax
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately BGN 30 for adults and BGN 20 for children
- Airport shuttle fee: BGN 331 per vehicle (one-way, maximum occupancy 8)
- Pet deposit: BGN 100 per stay
- Pet fee: BGN 60 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: BGN 2.40 per person, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 22:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 22:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Lucky Bansko Aparthotel SPA & Relax | 115 |
Number of floors in Lucky Bansko Aparthotel SPA & Relax | 5 |
Another facilities in Lucky Bansko Aparthotel SPA & Relax | Hot tub, Indoor pool, Turkish bath, Spa, Outdoor pool |
Frequently asked question in Lucky Bansko Aparthotel SPA & Relax
What are available facilities at Lucky Bansko Aparthotel SPA & Relax?
There are top facilites at Lucky Bansko Aparthotel SPA & Relax such as Swimming Pool, Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lucky Bansko Aparthotel SPA & Relax?
The standard check-in time at Lucky Bansko Aparthotel SPA & Relax is starting from 15:00 - 22:00 while the latest check-out time is at Before 12:00
Does Lucky Bansko Aparthotel SPA & Relax provide breakfast?
Yes, Lucky Bansko Aparthotel SPA & Relax provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Lucky Bansko Aparthotel SPA & Relax
Other sources (127)
9.2
Exceptional
From 127 reviews
Cleanliness
9.4
Room Comfort
9.2
Location
8.0
Service and Facilites
9.2
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Traveler Reviews Lucky Bansko Aparthotel SPA & Relax
Number of reviews per page
20
40
Top reviews
Ozgur
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants
Diana
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift.
There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.
Read More
Hilli
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The staff were unfriendly and weren’t helpful with information. The hotel forced us to book the NYE dinner which was very bad with vey poor food and entertainment and cost a lot. Wasn’t value for money
Lee
10.0
/10
Reviewed 44 week(s) ago
Hotels.com verified review
We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .
Mariya
Leisure with Friends
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Always choosing it, because of the super nice staff and cleanliness.
Eliza
Leisure with Children
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Very friendly staff, excellent breakfast, the hotel is very attentive to details!
Itsik
Leisure Family
10.0
/10
Reviewed 158 week(s) ago
Expedia Group verified review
Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas.
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Kirstin
Leisure Family
10.0
/10
Reviewed 180 week(s) ago
Expedia Group verified review
Lovely hotel, staff were a credit to the hotel. Great facilities.
Itay
Friends and Family
10.0
/10
Reviewed 183 week(s) ago
Hotels.com verified review
Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.
Verified traveler
10.0
/10
Reviewed 197 week(s) ago
Hotels.com verified review
Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.
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Ventsislav
Friends and Family
10.0
/10
Reviewed 202 week(s) ago
Hotels.com verified review
The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars
Bernard
8.0
/10
Reviewed 282 week(s) ago
Hotels.com verified review
Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.
Verified traveler
4.0
/10
Reviewed 292 week(s) ago
Hotels.com verified review
Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.
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Moe
Leisure Family
10.0
/10
Reviewed 320 week(s) ago
Expedia Group verified review
Excellent stay. Parents loved it. Amazing service, facilities and perfect location.
DIMITRA
8.0
/10
Reviewed 333 week(s) ago
Hotels.com verified review
Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.
Read More
Verified traveler
Leisure with Friends
6.0
/10
Reviewed 333 week(s) ago
Expedia Group verified review
A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..
Verified traveler
Leisure with Children
10.0
/10
Reviewed 337 week(s) ago
Expedia Group verified review
This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.
Verified traveler
Leisure with Partner
2.0
/10
Reviewed 337 week(s) ago
Expedia Group verified review
We had to check out 30 minutes after we checked in and move to another real 5* hotel. The place is a mess. Small rooms and bathrooms with super cheap furniture. Small pool and super small gym. They promised us a full refund for not staying at their property but we never received it. Do not recommend! Waste of time and money!
Verified traveler
Leisure with Partner
8.0
/10
Reviewed 337 week(s) ago
Expedia Group verified review
Good value for money, clean, good food, good shuttle service.
peter
10.0
/10
Reviewed 340 week(s) ago
Hotels.com verified review
Excellent - third time here. Improves each year. You can now take a bus directly from the hotel to the slopes meaning you can miss the gondola queue each morning
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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