Maison Sofia - MGallery Collection

This hotel is falsely advertised as 5-star—it’s barely a 3-star at best. Room service was nonexistent; requests never arrived, and I had to chase staff repeatedly. Cleanliness was unacceptable—towels were rehung instead of replaced, toiletries weren’t replenished, and one day my room wasn’t cleaned at all despite being gone for 12 hours. They do not vacuum the rooms - their beds are raised and if you look under the bed, there is a LAYER of dust and particles. The “spa” is complete false advertising. There’s only a freezing pool (unheated), a sauna, and a steam room—no spa staff, salon, or Turkish bath as advertised. Even massages require hours’ notice because someone has to be called in. When I raised concerns, the hotel manager dismissed everything, saying the hotel is “discounted” and that he has salaries to pay—as if that excuses not delivering promised 5-star service. This is misleading advertising, poor management, and terrible guest care. I submitted my complaint to Expedia already the first night and I have requested a full refund. If you want a 5 star hotel - this is not it! Avoid this hotel.

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An excellent hotel, reasonable price for a 5 star. However, the staff and their professionalism and desire to help guests is the best thing about this hotel and growing rarer globally.

Nothing at all for this stars and price

The spa and gym were great. The F&B Manager was very accommodating and helpful. The garden outside was lovely but the tables need to be cleaned. Unfortunately things went missing from my room but they were found.

Lovely hotel, excellent staff and excellent price/quality ratio.

Great bed; good restaurant (not Italy); helpful staff Electricity went out two nights ad housekeeping didnt leave water one day and was slow to clean the room once. Great restaurant space Ok gym Good pool Expensive massages After a day of hiking, you may not want to wait here

This is a fantastic little hotel with great spa facilities and great food and it is a true 5 star.

The rooms were excellent as well as the grounds. bathroom was spotless and enjoyed the complimentary water that was given Only minor issues was a very noisy room next door which didn’t go quite until around 2am however that isn’t the hotels issue at all Breakfast is a little small but definitely worth getting considering the affordable price Thanks for a excellent stay

The staff are fabulous at this hotel - so courteous, professional, welcoming and helpful. Large, spacious, clean rooms. Very good location. The cherry on top is the wonderful gym, pool and spa facilities - brilliant touch. Lovely reception and bar area, nice place to sit outside also. The only thing I didn’t like was the smoking room as part of the health club - a bit smelly at times.

Top hotel in the mid of nowhere. Recommend if you need to be nearby.

I loved the breakfast, definitely include it in your stay! Super filling and nutritious. The rooms were also really nice and airconditioned

Amazing hotel with a great spa and pool! The restaurant and breakfast place is also perfect. The room is spacious and clean. The only downside was the toilet - it smelled like sewer, bit this seems more like a structural issue than a cleanliness issue.

Beautiful dining area and a great selection of food on the menu. The pool and spa is perfect, plenty of clean towels dotted around which is very handy. Staff were very friendly and helpful with information about the area.

Breakfast was very poor

I only stayed one night . I need to be close to hospital. Staff was friendly and hotel was clean.

Very modern and clean, nice big recreational pool and sauna.

I’m definitely going to stay again at the hotel 👌

Beautiful place staff are very attentive especially the night porter who has been amazing with myself these past two weeks on two seperate occasions. Spa is beautiful and very clean

Amazing stay