แมซอง โซเฟีย - MGallery

This hotel is falsely advertised as 5-star—it’s barely a 3-star at best. Room service was nonexistent; requests never arrived, and I had to chase staff repeatedly. Cleanliness was unacceptable—towels were rehung instead of replaced, toiletries weren’t replenished, and one day my room wasn’t cleaned at all despite being gone for 12 hours. They do not vacuum the rooms - their beds are raised and if you look under the bed, there is a LAYER of dust and particles. The “spa” is complete false advertising. There’s only a freezing pool (unheated), a sauna, and a steam room—no spa staff, salon, or Turkish bath as advertised. Even massages require hours’ notice because someone has to be called in. When I raised concerns, the hotel manager dismissed everything, saying the hotel is “discounted” and that he has salaries to pay—as if that excuses not delivering promised 5-star service. This is misleading advertising, poor management, and terrible guest care. I submitted my complaint to Expedia already the first night and I have requested a full refund. If you want a 5 star hotel - this is not it! Avoid this hotel.

Regular estadía, el aire acondicionado no funciona bien, la puerta principal tenía problemas, las luces principales se encendieron a media noche sin razón un par de veces, deberían dar mejor mantenimiento, el gimnasio está bien

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An excellent hotel, reasonable price for a 5 star. However, the staff and their professionalism and desire to help guests is the best thing about this hotel and growing rarer globally.

Nothing at all for this stars and price

The spa and gym were great. The F&B Manager was very accommodating and helpful. The garden outside was lovely but the tables need to be cleaned. Unfortunately things went missing from my room but they were found.

Unterkunft war sauber und die Mitarbeiter waren sehr freundlich. Was mir aufgefallen ist, das Gitter von der Klimaanlage war sauber, woanders sieht man immer Staub. Frühstück war abwechslungsreich und gut. Zimmer waren groß. Bett und Kissen waren sehr bequem.

Très bon hotel

Lovely hotel, excellent staff and excellent price/quality ratio.

Great bed; good restaurant (not Italy); helpful staff Electricity went out two nights ad housekeeping didnt leave water one day and was slow to clean the room once. Great restaurant space Ok gym Good pool Expensive massages After a day of hiking, you may not want to wait here

Hôtel de bonne qualité, confortable et bien tenu, mais un peu éloigné du centre ville.

This is a fantastic little hotel with great spa facilities and great food and it is a true 5 star.

The rooms were excellent as well as the grounds. bathroom was spotless and enjoyed the complimentary water that was given Only minor issues was a very noisy room next door which didn’t go quite until around 2am however that isn’t the hotels issue at all Breakfast is a little small but definitely worth getting considering the affordable price Thanks for a excellent stay

The staff are fabulous at this hotel - so courteous, professional, welcoming and helpful. Large, spacious, clean rooms. Very good location. The cherry on top is the wonderful gym, pool and spa facilities - brilliant touch. Lovely reception and bar area, nice place to sit outside also. The only thing I didn’t like was the smoking room as part of the health club - a bit smelly at times.

Top hotel in the mid of nowhere. Recommend if you need to be nearby.

Ikke rigtigt 5-stjernet hotel. Ingen kom for at tage kufferter eller bagage. Lidt uengageret personale. Pæn spa

I loved the breakfast, definitely include it in your stay! Super filling and nutritious. The rooms were also really nice and airconditioned

Amazing hotel with a great spa and pool! The restaurant and breakfast place is also perfect. The room is spacious and clean. The only downside was the toilet - it smelled like sewer, bit this seems more like a structural issue than a cleanliness issue.

Nice hotel with friendly staff.

The Room was big, The Gym has broken benches. The breakfast is far from 5 * , no fresh pressed juice, low cost sweets, etc. The Hotel is actually 4 *