Ramada by Wyndham Surrey/Langley

Good

clean

All that we needed. Clean, comfortable, very quiet even though there were some upgrades being done. Front desk staff was very good. Fridge and coffee maker in room. We stayed for just one night.

Our room was very noisy with the air conditioner and the fridge never stopped running Very noisy The wall on the bathroom side beside the bed was all stained with something It looked like semon or snot

This is one of the worst hotel stays we've ever had. We basically didn't sleep for the 4 nights we were there. There must not be any sound proofing between rooms. The people above us were stomping around, sounded like they were coming through the ceiling until midnight and then they started right back up at around 4am. The 2nd night I went to the front desk at 4am to complain because we were there for a wedding and needed sleep. They were unhelpful and just told us those people were checking out in the morning. They didn't do anything to help. Then the next night we thought it'd be better because the front desk said the ppl above us were checking out that day but it was not. So since it was terrible after those ppl checked out we realized that there must not be any sound proofing so when ppl walk above it is so loud in the room below. We could hear the bathroom door shutting so loud in our room. We could hear everything. We had even brought our own fan because we like the fan to drown out noise but that didn't even work. 4 sleepless nights. We've stayed in many many hotels and have never experienced this before. Maybe we just got unlucky with terribly loud people above us that never slept and walked around all night. But I think we were lied to that the ppl were leaving because it's strange it was the same times they were awake and loud. Only quiet we got was from 1am to 4am. Sounded like they were doing jumping jacks all the time.

Front staff was nice.

Front desk should be more courteous.

The hotel’s location, cleanliness, and free breakfast were good, but the staff’s behaviour was disappointing. I arrived at 1:00 am after my bus broke down and tried calling the reception several times beforehand to inform them about it, but the line was busy, so I left a message and called again. When the receptionist finally answered, and I asked if she’d received my message, she became irritated and cut me off. After being stranded at a gas station in an unfamiliar city, a little empathy would have made a huge difference. Overall, the customer service definitely needs improvement.

Hotel was excellent, breakfast was too basic, eggs were frozen, something that needs to be improved. Thanks

No hot water during our stay. No compensation offered. No one contacted us about the problem.

Staff were great. Hotel was clean and mostly updated. Bathrooms could use a refresh but overall a great value. Pool area was also clean and well maintained.

We booked the hotel for a hockey tournament. My son was yelled at in the hallway by someone in another room because he was a “hockey” kid despite the fact he was doing nothing wrong (I was standing in the door way while he sat on the floor holding his hockey stick). There was a drunk man wandering the halls one of the night and was screaming in one of the kids faces when we had come up from the pool and were sorting sleeping arrangements between parents/kids. The pool was open until 11pm and we listened to families scream and play in the pool as our room was just above the swimming area. Staff was not accommodating of any team based activities. Over all was not impressed.

Sketchy area

Good

Staff

The room seemed like it was renovated (flooring). Bathroom was dated. Staff were friendly. Breakfast options were the same all three mornings. No hot tub jets.

Rat traps, bad attitude at the front desk, and unclean facilities.

No the room was not spotless as the mirror was spotted - you could see the wipe marks. The cleaning staff was very courteous. Check in was very quick and robotic - the person in reception while informative did not smile and voiced her info very FAST and in low tones. She appeared angry but I did ask for her to repeat the info. For a senior with hearing issues this was difficult. Upon meeting the reception person again the following day I advised her that my hearing was limited and she did smile and raised her voice when speaking. The lighting in the room was excellent. I liked that you had recycling bins.

Very polite

Cleen rooms, good staff