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- Hotel in Mercure Santiago Centro
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Mercure Santiago Centro
Hotels
8.2
/10
Very Good
968 reviews
What Guests Say About Their Stay
Craig
10.0
/ 10
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Eduardo
10.0
/ 10
Very central location. Most city landmarks at walking distance. Friendly staff.
Ross
10.0
/ 10
Great staff,Restaurant was great,ate there every night.Area not so good after dark
In the Area
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Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 8320000
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Available Room Types in Mercure Santiago Centro
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Mercure Santiago Centro Address: Map & Location
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 8320000
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Discover More About Mercure Santiago Centro
General
In Santiago (Downtown Santiago)
Location
With a stay at Mercure Santiago Centro, you'll be centrally located in Santiago, steps from National Archive and San Francisco Church. This hotel is 0.2 mi (0.3 km) from Pontifical Catholic University of Chile and 0.4 mi (0.6 km) from Lastarria District.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
National Archive - 0.3 km / 0.2 mi
San Francisco Church - 0.3 km / 0.2 mi
Pontifical Catholic University of Chile - 0.3 km / 0.2 mi
Santa Lucia Hill - 0.4 km / 0.2 mi
Barrio París-Londres - 0.4 km / 0.2 mi
Municipal Theatre of Santiago - 0.4 km / 0.3 mi
Paseo Ahumada - 0.5 km / 0.3 mi
Catholic University Clinical Hospital - 0.5 km / 0.3 mi
Vivo Imperio - 0.6 km / 0.4 mi
Museo Arte de Luz - 0.6 km / 0.4 mi
University of Chile - 0.6 km / 0.4 mi
Lastarria District - 0.7 km / 0.4 mi
Gabriela Mistral Cultural Center - 0.7 km / 0.4 mi
Stock Exchange - 0.8 km / 0.5 mi
Plaza de Armas - 0.9 km / 0.5 mi
The preferred airport for Mercure Santiago Centro is Santiago Intl. Airport (SCL) - 19.7 km / 12.3 mi
Facilities
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access and tour/ticket assistance.
Business Facilities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Santiago? This hotel has 8019 square feet (745 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite for lunch or dinner at Amaranto, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 142 guestrooms featuring minibars and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
All facilities in Mercure Santiago Centro
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Things to Do
- Garden
- Fitness center
- Outdoor pool
- Pool cabanas
Accessibilty
- Braille or raised signage
- Accessible parking
- Wheelchair accessible
- Accessible bathroom
Hotel Services
- Laundry service
- Multilingual staff
- Express check-out
- 24-hour Receptionist
Food and Drinks
- Vegetarian meal
- Breakfast
- Snack bar
Connectivity
- LAN Internet
- Free WiFi
- Internet point
Business Facilities
- Meeting rooms
- Business facilities
- Conference rooms
Transportation
- Airport transfer
- Storage
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
- Safety deposit box
Accommodation Policy & General Information in Mercure Santiago Centro
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- The seasonal pool will be open from October to April.
- Pool access available from 10:00 AM to 8:00 PM.
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
- Fee for buffet breakfast: approximately CLP 12376 for adults and CLP 12376 for children
- Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
- Covered self parking fee: CLP 7360.00 per day
- Pet deposit: CLP 45000 per day
- Pet fee: CLP 45000 per pet, per day
- Late check-out fee: CLP 49000 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets Allowed With Maximum Weight
Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels), Contactless check-out is available, LGBTQIA+ friendly, Contactless check-in is available, No elevators
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Mercure Santiago Centro | 142 |
Number of floors in Mercure Santiago Centro | 17 |
Another facilities in Mercure Santiago Centro | Garden, Fitness center, Outdoor pool, Pool cabanas, Braille or raised signage |
Frequently asked question in Mercure Santiago Centro
What are available facilities at Mercure Santiago Centro?
There are top facilites at Mercure Santiago Centro such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Mercure Santiago Centro?
Check-in time at Mercure Santiago Centro is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Mercure Santiago Centro provide breakfast?
Yes, Mercure Santiago Centro provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Mercure Santiago Centro?
Mercure Santiago Centro is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Mercure Santiago Centro have?
Mercure Santiago Centro has 17 floors.
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More Reviews from Other Guests in Mercure Santiago Centro
Overall Ratings & Reviews Mercure Santiago Centro
Traveloka (1)
Other sources (967)
8.2
Very Good
From 967 reviews
Cleanliness
8.6
Room Comfort
8.4
Location
8.8
Service and Facilites
8.4
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Traveler Reviews Mercure Santiago Centro
Number of reviews per page
20
40
Top reviews
Paul
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Well maintained and managed mid-tier hotel.
Richard
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
Craig
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Eduardo
Leisure
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Very central location. Most city landmarks at walking distance. Friendly staff.
STEPHEN
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel.
Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber.
Room very comfortable.
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Timothy
Friends and Family
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Clean room, good bar, air conditioning worked. No complaints at all!
Carolina
Leisure with Children
8.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Hotel is ok with friendly staff but wouldn’t stay in the city centre again.
Carolina
Leisure Family
6.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Hotel is good with friendly staff but while the location is central with good access to transport, the area is dirty and full of homeless people.
Gyan
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Good hotel
Ross
Leisure Family
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Great staff,Restaurant was great,ate there every night.Area not so good after dark
DIMITRIOS
Leisure Family
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money
AMANDA LUNA
Business
4.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Fue imposible dormir por el ruido de una construcción y taladro.
El staff era grosero, principalmente en el restaurante.
Wai Moon
Leisure Family
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Good location
Vikas
4.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
Housekeeping was pathetic
Leonard
Leisure with Friends
4.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Location to city centre
Joseph
Leisure
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.
Edward
Leisure
4.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
the rooms were very nice. only two elevators and only one worked when i arrived. I was promised an early checkin but when I arrived at 9am to early checkin I was told they were overbooked and couldn't accommodate me. i was exhausted from an overnight flight and wanted to rest. this was not how i wanted to start my few days off
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Richard
Leisure with Partner
4.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced.
I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night.
We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber.
I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.
Read More
Federico
Leisure Family
8.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready
Donald
Leisure Family
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
The staff were very helpful and hotel was kept very well. Was handy to many different services
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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