Grand Hyatt Shenzhen

clean room

The private 25th floor lounge is incredible! The entire staff is absolutely the Best!!!❤️ Can't wait to return in December!!!!

Credit card use not allowed.

The location was convenient and check in process was prettt seamless. Our room, as usual with the Hyatt, was large, comfortable and had everything we need. We were particularly impressed with the toilet! We paid extra for the Hyatt Club and had mixed experiences. The afternoon tea was extremely disappointing, as there were barely any food choices and when they ran out, they were not replenished. When we asked the staff, they became confused about the time and said that it would not be refilled. We also asked for some tea and this was somehow forgotten about and we had to re order. We thought that this might only be for one day, however it was consistent on both days. Barely any food choice and what was provided was sub standard. By contrast, the evening cocktails and food were fantastic. Plenty of choice and options which were very tasty and varied. The pool was heated which was very nice, however we were all made to wear hats which we have not experienced before. Check out process was pretty straightforward. The breakfast restaurant was fantastic and had a lot of variety as you would expect with Hyatt.

Room is clean, design is stylish. Did not have breakfast at the hotel this time due to my tight schedule. Location of the hotel is good, a lot of good restaurants and also very shopping friendly.

One of the best hotels, spacious great showers. You’ll love it.

Can’t get a good coffee.

Yes

Spa and gym was very well maintained

Good location

The room was huge with a nice view of the mall next door and the downtown area. Service was great. Easy access to everywhere.

Everything was good

Excelente habitación y muy buena ubicación

Front door was broken. Needed to change for a new room. Furnitures were quite worn-out, scratch marks were common throughout the room. Not quite the standards I expect from Grand Hyatt.

Excellent stay …. again and again.

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.

Very attentive staffs who were very helpful during our stay.

Room are clean

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.

Room was as usual.