8.9
/10
Exceptional
501 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
Hotel is good. Room is big. I got a free upgraded room and a free birthday cake and decoration for my mom's birthday. Breakfast has a lot of variations. The Chinese restaurants at the 37th and 1st floor are delicious. Didn't have time to try the spa, sauna, and swimming pool, but you need to remember which elevator you need to use when going to the lobby, ground floor, and room. Definitely will stay here again.

Arlene

10.0
/ 10
clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.

Richard

10.0
/ 10
A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.

Elizabeth

10.0
/ 10
Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
In the Area
See Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, China, 518000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Hyatt Shenzhen is a good choice when you are visiting Shenzhen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Shenzhen

1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, China, 518000
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Discover More About Grand Hyatt Shenzhen

Location


Staying at Grand Hyatt Shenzhen is a good choice when you are visiting Shenzhen.

About Grand Hyatt Shenzhen

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Hyatt Shenzhen exclusively for you.

Grand Hyatt Shenzhen is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Hyatt Shenzhen.

All facilities in Grand Hyatt Shenzhen

Others Grand Hyatt Shenzhen
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Shops
  • Steam room
  • Pool sun loungers

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

General

  • Smoking area
  • Banquet
  • Parking

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Breakfast

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Shenzhen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property requires guests to wear swimming caps while in the pool.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Shenzhen
471
Number of floors in Grand Hyatt Shenzhen
38
Another facilities in Grand Hyatt Shenzhen
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in Grand Hyatt Shenzhen

What are available facilities at Grand Hyatt Shenzhen?
There are top facilites at Grand Hyatt Shenzhen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Shenzhen?
The standard check-in time at Grand Hyatt Shenzhen is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Shenzhen provide breakfast?
Yes, Grand Hyatt Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Shenzhen?
Grand Hyatt Shenzhen is a 5.0-star hotel.
How many floors does Grand Hyatt Shenzhen have?
Grand Hyatt Shenzhen has 38 floors.
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More Reviews from Other Guests in Grand Hyatt Shenzhen

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (495)
9.0
Exceptional
From 495 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Marco
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Beth
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Something else
Hock Neo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Read More
Chin Kiang
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Sik Ming
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Yew Meng
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel is link with Mix C mall
SHUNCHIEH
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Matt
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Read More
Winnie Wei Li
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Perfect environment
Roman
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Huanshi
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
jesus calderon
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Grand Hyatt Shenzhen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (495)
9.0
Exceptional
From 495 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Marco
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Beth
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Something else
Hock Neo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Read More
Chin Kiang
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Sik Ming
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Yew Meng
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel is link with Mix C mall
SHUNCHIEH
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Matt
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Read More
Winnie Wei Li
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Perfect environment
Roman
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Huanshi
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
jesus calderon
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Number of reviews per page
20
40