Hilton Xian

Great service

The hotel is old, the room have a really nasty carpet and the room temperature can’t be controlled from the room.

Hotel team was very accomodating to our adjusting schedule and needs.

I liked this place and would like to come back. Very helpful concierge.

Location was sightly far off the metro station but still manageable. Many food options and shopping options nearby. 1 slight complain is that the room is not entirely insulated by the horns of cars by the roadside.

The hotel is beautiful and in a good location for trips to the terracotta warriors as well as the city of Xi'an.

We didn't have to go back to Xi'an, but my husband loved this hotel so much, we made a quick stop by in Xi'an, so he could experience this hotel again. It's a great location, close to the wall, close to local food center. We loved hotel staff as well - exceptional service. Now we feel it's a home base if we return to Xi'an again - good feeling to have!

Friendly staff

Clean room

The staff at this hotel is truly friendly and helpful. I ordered a sandwich at the hotel lounge and told them to hold the fries. They substituted a beautiful salad and told me if I didn’t like the salad, the chef will stir fry a plate of vegetables for me. The housekeeping staff left us sweet messages and gave us extra bottles of water, warning us about the dry climate in Xi’an.

Room was a little outdated but lovely stay otherwise.

The hotel was pretty centrally located. The staff was outstanding The room was also very nice

Crystal Yu had been a tremendous help for ensuring my reservation was smooth and issue free

Amazing Location: Just a short walk to many local food stands, YongXingFang, and the City Wall. The lobby is stunning with its breathtaking design and decor, immediately showcasing the charm of Xi'An. It feels like stepping into a grand palace. The room lived up to the high expectations set by the lobby, being modern, clean, and beautifully designed. The attention to detail is remarkable, from the pleasant aroma in the lobby to the perfectly chosen Crabtree & Evelyn toiletries that complement the hotel's style. Our whole family thoroughly enjoyed our four-night stay. The fantastic staff made our stay even better. From the front desk to the cleaning staff, and especially the Concierge department, everyone was kind and attentive. A special shoutout to Jones Zhao, the concierge manager, for his exceptional help in securing hard-to-find museum tickets, finding a local iPhone repair shop, arranging an appointment for us, and providing great local food recommendations. The personal touch added by the staff made this stay truly memorable. I will definitely recommend this hotel to my friends and look forward to staying here again on my next visit to Xi'An.

Very nice hotel! Great service!

The towels have unpleasant smell.

The hotel was excellent. Located in a very good location. The pool was nice had a sauna. The gym was Lso very good. The room was spacious and very convinient. Breakfast was asian kitchen centered but there were still had western kitchen items. There could be room for improvement. More vegtables and maybe omelettes.

WiFi connection was terrible. Staff are generally friendly and helpful. Excellent location for food and transportation.

Enjoyed our stay. Front staffs were super sweet. Breakfast buffet was amazing

Very clean with an excellent breakfast