JW Marriott Hotel Chongqing

Everything was Lovely.

Staff, breakfast and cleanness were perfect

Stay was fantastic. Staff was superb. They provided real excellent service. I would like to mention some names here. From Concierge team - Gordon Hu, Eric, Max and all the team did superb service, going out of their ways and helping me and my wife. Hats off to them.

Location was very central

Went to the spa and was offered special service by the female masseur. Very uncomfortable experience. Did not expect this from Marriott.

No AC it very hot, not recommended with the locations and price tag over price, very old need to update, bathroom have no trash bin only recycling bin, rated as 5 star I think this hotel is only 3 stars, the only thing is the staff are very polite and nice. Food are expensive and not really good. I have travel around the world and have stay in different hotel. Need to re rate this hotel.

The room is clean, spacious

We had a wonderful suite at the JW Marriott. Very clean, convenient, nice staff, excellent food, especially at Man Ho, which had the best Peking Duck we have ever had

Staff nice communication

Staff were very friendly and helpful, room was big and clean.

Clean room, staff were friendly. Breakfast was great. Facilities were top class. Very close to station

This property is in a pretty good location that there are many shops and restaurants around. They did remember my birthday when I checked out on my birthday and gave me a little parting gift. The staff was decent, but I wouldn’t say they are friendly because they hardly say greetings to me. There were some parts of the room that I think it needs a little finish work and touch up due to wear and tear. The room was clean and I felt comfortable sleeping in the bed. There was nothing really stood out for me by this hotel. Considering that I have stayed at other JW Marriott hotels before, I thought that my experience here was underwhelming. I expected more than what I got from the staff and the property. I expected the staff to be more friendlier, and the hotel conditions are in great shape.

Really enjoyed my stay here. Clean room, great area, very helpful staff who helped me purchase / book a couple of events. The gym is also amazing! Highly recommended!

Yes

I arrived to my stay at JW Marriott in Chongqing, where I paid $761.72 for a room, that included an extra guest fee of $215.80 since it required me to pay that for a room with 3 guests. When I arrived to the hotel, our room only had two twin beds, which had no room to fit the 3 of us. I already shared this complaint with the hotel, who did nothing to accomodate us in this situation. They said that I am able to receive a refund, but it has to be through Expedia since I booked with you guys. They also said that there is no extra charge for having 3 guests, and they did nothing to accomodate for the extra guest even though I was charged for it. Because of this, my family member ended up sleeping on the floor of the hotel room for 4 days and neither the hotel nor Expedia has offered me any compensation or solution. The staff member Cora was extremely unhelpful and showed no sympathy or care for my situation. I was basically scammed by this hotel and she did nothing to help resolve the situation. They need to work on better hospitality skills, especially in a 5 star establishment.

Convenient location for dining and shopping, which made exploring the area easy and enjoyable. I stayed at a Marriott property, and while the room was smaller than expected for the brand, it was generally clean and functional. Unfortunately, the kettle in the room didn’t work, which was a minor inconvenience. Overall, it was an okay stay nothing exceptional, but decent for a short visit.

Great place. Smells great.

Very hospitable and friendly. The executive lounge offers a great view and services. The wellness facility was also satisfactory.

No room even around 4pm. Unexpected.

bedding is comfortable, not the pillow. Breakfast is great.