The St. Regis Shanghai Jingan

it's a great hotel. But I love that they assign you with a special staff member making sure we have beverage, fruits and questions answers. Ours was Diana and she was excellent!!! She made our experience with the hotel so much better.

Amazing stay in a spacious suite in heart of Shanghai. They have a fabulous breakfast, indoor pool, top notch 24/7 gymz. There are steam sauna facilities, You need to inform the front desk at the spa if you want to use complimentary steam room and sauna services. Well maintained property that is very clean and quiet. Butler service was very responsive, I forgot my iPhone charger and they promptly lent me one for the stay.

Had a lovely stay. The hotel and staff were wonderful. The hotel was located in a good area lots of restaurants and shopping areas close by within walking distance. Rooms were quiet and large. Would stay here again.

I had a wonderful stay. The location was excellent and made getting around very easy. The room was spacious,clean and very comfortable. What truly stood out was staff- they were incredibly friendly,polite, and always willing to help. I highly recommend this hotel to my family and friends and would happily stay here again.

The spa is good and the room is clean and spacious, luxury

good

I stayed four nights over Christmas at The St. Regis Jing’an, having booked a Junior Suite but was “upgraded” without being told that the new room was in the serviced apartments, not the main hotel. This lack of transparency shaped a disappointing experience. The apartment lacked standard five‑star amenities like a coffee machine and did not receive daily housekeeping or turndown service until repeatedly requested. Staff communication was inconsistent, with limited English proficiency, and the much‑promoted “butler service” was just an anonymous hotline—no personal contact or follow‑up. Operationally, the hotel seemed poorly managed, as shown by long queues at checkout despite idle staff elsewhere. The room was spacious but worn, showing stains and cracks, and I even found a cockroach in the hallway that remained until I reported it. Food and beverage service were below par—lukewarm coffee, untoasted bread, and uninspired bar drinks. Facilities like the pool were fine but poorly communicated; required swimming caps were not mentioned until arrival. Overall, the stay revealed systemic service and management failures. Staff appeared defensive rather than empathetic, and the brand’s signature touches—personalized service, elegance, anticipatory care—were absent. Having stayed at many St. Regis properties, this location fell far below expectations. The St. Regis Jing’an lacks the polish, warmth, and attention to detail befitting the brand.

Great stay

Clean room good service

clean and tidy

Great view, amazing location, friendly staff, beautiful room, fantastic amenities, slippers that actually fit. Will be back!

Our corner room on the 60th floor had an amazing view. Top notch hotel with great staff. One of the best experiences that we ever had.

Enjoyed this hotel

The hotel is nice and grand but for the room that i am staying have a few things are not working

Nice and lively. We will come back.

Location is good, very close to everywhere. Our suite had strange smell, and we changed room on the last night which also had different strange smell. There is no personal butler service which I thought is a standard service for St Regis's suite guest. No personal introduction and telling us about the hotel and service etc where other St Regis has.

Amazing experience in every way

Pk

It’s an old building, some of the facilities might not be that advanced. For example, some of the toilet bowl button is not working.

It was a delightful stay. The staff were attentive and friendly.