上海静安瑞吉酒店

酒店職員態度親切，附近有不少餐廳，但隔離南京西路站需十分鐘步程。早餐種類還好，但味道一般。 另外，我於下午3點check in 時，酒店指房間未清潔好，因此未有房間提供，雖然酒店指可upgrade 我的房間，但只能提供一張大床。我需要兩張床，因此upgrade 都沒有用。結果，酒店要我等待了45分鐘才提供房間，此事令我有感失望。

Housekeeping is very good very proactive and when I am always putting down the curtain they open it one day to let me see the good view as I have thought my room has no good view initially. The restaurant staff are very busy but one early morning when I need to pack up to go the expatriate chef come out to ask me whether I need to pack coffee to go too and he uses Chinese. I was thinking as they are so busy I better not ask for coffee to go but the staff are very proactive

職員友善禮貌，房間亦整潔 地點亦很方便

早餐品质比以前差了好多，失望

早歺有心思、中式很到位，還有生煎及煱貼。也很早開。很好。惟商務電腦用不著，軟件未更生，有點可惜。－切服務人員也好好、電視要修但技工馬上修好。位置超讚，旺中帶靜。

Great experience

Very good hospitality experience

good

很不错的体验

This hotel is owned and operated by a local real estate company. It's questionable whether the staff members are properly trained. Service feels like at a Sheraton in a second tier city in China. Breakfast was horrible, and didn't change at all for the entire 6 nights of stay we were there, except some items were removed from the buffet on Sat and Sun because the cook takes weekend leave. Hardware is showing wear and tears more than its 7 years of age would warrant. For example, none of the door bells in any one of the rooms is not rubbed off and showing the light coming from behind the button. One of our rooms had horrible air circulation and smelled like mold every time you walk in. Service at the buffet is slow to clean the tables. Feels like dining at a canteen with tables piled with garbage around you. Staff do not greet guests, and would fight with guest over access to a narrow pathway in the restaurant. Pointed out to the doorman that the front of the hotel rug is crumbled and could cause elderly to trip if not straightened. Came back to the hotel hours late and the crumble is still there. Very heartless. Butler service never takes less than 30 mins for a pot of tea. Frequent sight of cleaning staff wearing blue shower cap wondering around the hotel hallway - a scene you would never see at Four Seasons. Location is excellent, however.

空調不冷，電梯很慢要等5分鐘，贈送的水果發霉。

環境十分清幽，早餐多款式和味道都很好。 瑞吉的管家服務也十分到位，即使在半夜提出要求也很快能夠處理。

非常好

Nice staff and the Hotel management gave me compensation after found they have mistake made

The scale in the bathroom and the gym do not work The breakfast is not very impressive though all the chefs are very good and food very neat and well done. Missing the Shanghainese dumpling and bun or Chinese pancakes but I understand it’s hard to do but sometimes when breakfast is memorable guest come back to stay for the breakfast

Overall I agree with the 9.4 average rating. Nice place. Some of the new hires can use more trainings. The coffee shop food service is only average. Concierge did an excellent job. I give Francis a 5 star

房間設計低調奢華，整潔度維護得非常好，下次會再選擇入住。

刚入住时，感觉窗外景观以及房间布置一般，但越住越能感觉酒店低调的奢华。推拉抽屉里的酒瓶酒杯、浴室的多功能夜光马桶、精油洗护皂、欧洲风格的台灯、通往健身房走廊的欧式雕像……酒店服务也不错，任何需求直接拨管家服务，每次回酒店都受到门童的热情问候！酒店周边餐饮、商场众多，离地铁2号线比较近，出行方便。

住该酒店，位置是她的优势，酒店有些历史，中规中矩的五星级酒店，服务态度不错

挺好的，位置距离南京西路很近，早餐很好，客房清洁度还可以，但打扫不够彻底，因为马桶底部有微量残留污物。