セントレジス上海静安 (上海静安瑞吉酒店)

ホテルスタッフはとても親切かつフレンドリーで特に良かったです。(レストランの予約やアレルギーに関しても事前に伝えてくれる、また予約先の特徴なども教えてくれるなど) 部屋に関しては、間取りが広く、落ち着きがある印象の内装や家具でリラックスして滞在する事ができ、とても良かったです。 個人的にはベッドの質が良く、すぐ寝付け、その日の疲れを完全に抜く事が出来ました。 食事に関しては、朝食時にもう少し中華料理のメニュー(点心など)を増やして貰えると旅行者としては嬉しいかもしれないと言う印象でした。

入り口前の道路が工事中なのか仮囲いがしてあり 徒歩で入りにくい

ホテルの立地はとても良いです。すぐそこ南京西路なので、食べる店色々あって、楽しいです。 ホテルはシャワートイレが付いてあります。

清潔で快適に過ごせた。

素晴らしいホテルでした。レストラン bespokeも美味しかったです。ただ、チェックアウトの際にコンピュータの不具合で、10分以上も時間がかかり、大変不愉快でした。

Great experience

Very good hospitality experience

good

很不错的体验

Great neighborhood. Lots of shopping and within walking range to many attractions. Dining options are everywhere. Room has amazing views of the city. Some minor maintenance issues needed to be addressed in the room. Otherwise great stay.

This hotel is owned and operated by a local real estate company. It's questionable whether the staff members are properly trained. Service feels like at a Sheraton in a second tier city in China. Breakfast was horrible, and didn't change at all for the entire 6 nights of stay we were there, except some items were removed from the buffet on Sat and Sun because the cook takes weekend leave. Hardware is showing wear and tears more than its 7 years of age would warrant. For example, none of the door bells in any one of the rooms is not rubbed off and showing the light coming from behind the button. One of our rooms had horrible air circulation and smelled like mold every time you walk in. Service at the buffet is slow to clean the tables. Feels like dining at a canteen with tables piled with garbage around you. Staff do not greet guests, and would fight with guest over access to a narrow pathway in the restaurant. Pointed out to the doorman that the front of the hotel rug is crumbled and could cause elderly to trip if not straightened. Came back to the hotel hours late and the crumble is still there. Very heartless. Butler service never takes less than 30 mins for a pot of tea. Frequent sight of cleaning staff wearing blue shower cap wondering around the hotel hallway - a scene you would never see at Four Seasons. Location is excellent, however.

Beautiful hotel, friendly staff, but breakfast no that good.

Beautiful hotel, excellent staff.

空調不冷，電梯很慢要等5分鐘，贈送的水果發霉。

It a very nice hotel. I had no time to explore.

環境十分清幽，早餐多款式和味道都很好。 瑞吉的管家服務也十分到位，即使在半夜提出要求也很快能夠處理。

Nice, clean rooms. Tons of renovations right now so loud and noisy. Air conditioning was HORRIBLE. Switched to different rooms… could never get AC to go below 24C which was unbearably hot and uncomfortable.

Very nice hotel in great location

Oh yes. They offer you a 'promotion' for lounge access which includes transportation within 3 kms. When you do need that option they tell you you needed to give them 24 hours prior notice (and this is after checking you in for a one night stay...) I would rather go to another property next time. The club lounge was empty and felt desolate to be honest. There was a bar and when we asked for some drinks they needed to fetch someone to prepare some basic drinks which did take a while. I'm not sure they were really prepare to handle international visitors to be honest (or people to consume at their bar for that matter...) Do try and avoid the club lounge access; it is irreparably expensive and not really worth the cost.

luxury in all categories