Best Western Northfields Ealing Hotel

We have never been in a Best Western that was as poorly cleaned and maintained as this one. Check in: told original Rm had problem put in Rm 109 for 1 night. Wed Apr 30: Returned to hotel at 1900 to find Rm 112 had not been cleaned, cups & glasses taken to front desk requesting clean towels, glasses & cups. Asked if we put sign on door, there was no sign in our Rm. Sign delivered the next day. Thur May 1: Fridge not wkg. Front desk & request get fridge fixed & request a meeting with manager. Told they would advise her. Sat May 3: English breakfast tea bags not replaced Sun May 4: To front desk for toilet paper - no extra roll left in Rm Sat May 10: To front desk 1900 to get clean cups and glasses only dirty ones left in Rm During rest of stay: - only peppermint and green tea left - Fridge requires reset at plug off and on - Floors not vacumed, - Baseboards not cleaned, - Table tops sometimes cleaned - Once in a while there is a bag in garbage bucket The hallway and Rm carpets are stained and need deep cleaning. The tiles on the floor in the bath Rm need cementing down and grouting in both of the Rm’s we stay in. Stair case was not cleaned the first week we were there. There was a spiders nest in the corner of the 1st floor and a bandaid on the stair for the whole 1st week of our visit. This is a great location right across from the Piccadilly line close to airport & downtown - But it needs some real work

Very clean room, great. Curtains in a poor state - not fitted correctly... not attached at the walls, unable to be pulled together to blockout light - especially from the bright street lamp.

Good size clean rooms, great shower and comfortable bed. Great location to explore London. Will definitely book again.

The hotel is located opposite the tube entrance, easy to find and convenient for early morning flights. Very friendly and helpful staff. Comfortable bed, clean and coffee/tea making facilities. Access to restaurant in the house. Perfect location för Heathrow.

Access to tube station was literally across a oedestruan crossing. Great fir central london and Wembley stadium

It was very minimalist without any drawers/microwave/fridge but it was clean and serviced well. The breakfast was a full English breakfast with fruit, yogurt, bread, coffee and croissants. The servers were very efficient at cleaning tables and helping out.

The closeness of the property to the Northfields Station

Likes - Staff friendly and helpful. Close to transport. Continental breakfast good value. Comfy bed, clean and tidy. Several good cafes nearby. Dislikes - The lead for the electric kettle on desk is not long enough to reach power outlet.

Excellent from the minute we walked through the door. Reception was very good and always there to answer anything. Clean friendly and excellent location to go in to London on underground.

How stay was good , breakfast was ok

Beautiful room, lovely service, the restaurant had halal options and the wings were amazing. Sulaiman tended to all our needs and was great. The hotel is right next to the tube station and bus stops so easy to get everywhere. The only thing is the aircon is max 26 degrees and kept turning off so was a bit cold during the night and our room was next to some train tracks so a little noisy but would definitely stay here again if I’m in west London.

I originally booked in for one night. I staued for longer and went away for 2 weeks and checked in again. I stay in hotels all around the world and this is possibly my favorite. The staff are just absolutely fantastic, their warmth is contagipus. The rooms are also warm and extremely comfortable. Oof'ys restaurant, which is inside the hotel is really good and has dishes for every taste and you will not find a better restaurant for miles in any direction. It is right opposite the tube station which is a mere few stops to Heathrow. Parking is so easy of you are driving and I can not think of a better hotel in a dozen countries that offers the services and wonderful staf, food and rooms for the exeptional prices. I will not be staying anywhere else in london, as long as they have the rooms, which they are very helpful with. A dream hotel.

There was an issue finding my booking when we went to check in, when we eventually got into our room is was freezing cold and there was an issue with the heating. Breakfast was awful, as was the service in the restaurant. The overall condition of the hotel was pretty poor. I wouldn't choose to stay here again.

Lovely stay, hotel was clean and staff were very helpful as I had a few things I needed help with throughout my stay. Particularly Sandeep and Sulaiman as they went the extra mile when I asked for help which I appreciate. Excellent customer service from these two.

This is our second stay at the hotel which is ideally situated for both Heathrow airport and central london with excellent bus and tube connections. The hotel is clean and tidy and beds comfy. The staff are fabulous and go above and beyond to help with whatever questions you have. We ate at the adjoining restaurant Oofys again and Zico was brilliant, fast and friendly service and he makes the most amazing cocktails! Also thanks to Sandeep on reception for finding the ideal room for us. Looking forward to next stay!

We wanted somewhere to stay that was not far from the airport as we had an early flight next morning. And was only 30min tube ride to the West End. Hotel was just opposite Northfields tube station so ideal and convenient for what we wanted to do. Only down side was the station has no escalators/lift, but only has one set of stairs to platform. All staff very friendly and helpful, restaurant looked nice but we did not sample the menu as we had a booking in the West End.

The staff are always warm, friendly, and welcoming. It is a short walk to the tube and there is also a bus stop nearby. It is conveniently situated between Heathrow and London via the tube. There are also several great restaurants close by.

Great for location near a tube. Room was ok standard but very very cold. Also could hear outside noise

Nice price, wonderful staff.

Everything was good. Breakfast very basic & needs improvement. Will definitely return