Ensana Buxton Crescent

Poor check in experience coloured the rest of the stay, 100 quid extra if you want to check in before 3pm, can't use any of the facilities whilst you wait etc etc etc. Stupid rules means a very second rate approach to customer service.

When we arrived, the staff attended to us very quickly and efficiently and were very welcoming. The hotel is very clean, breakfast is delicious and all the hotel and spa staff were pleasant. The room i believe got upgraded from the one we booked previously and overall would recommend the place so already booked the next trip to go back!!!

Unhappy with the service- Asked for early check out and not accommodating It’s too expensive for what they provide I asked the receptionist for a tooth brush and I was offered to collect it by myself. The used flip flops was in my bathroom which is not hygienic. I paid for breakfast and they said they only offer a sandwich as I have early check out.

We had a fantastic stay at the Buxton Crescent. We stayed in a Crescent Superior Room, which truly had the wow factor – beautifully designed with plenty of space and one of the most comfortable beds I’ve ever slept in. I genuinely had the best night’s sleep in ages! The spa exceeded our expectations and stood out compared to other highly rated spas we’ve visited. Although it was a little busy at times, the three separate pools meant it never felt overcrowded – we often found ourselves sharing with just one or two others. There’s also a great variety of saunas available, and we never had to wait long to enjoy one in peace. Unfortunately, we didn’t get a chance to try the thermal baths as they were full during our visit, but that’s something I’d definitely love to experience next time. All in all, it was a wonderful trip that I’ll be recommending to friends and family!

Beautiful building. Excellent spa facilities Friendly and helpful staff

Lovely relaxing spa hotel

The Crescent was lovely stay. The room was lovely and well-appointed, with an enormous bathroom, great amenities, comfortable bed, and quietly elegant decor. The spa was relaxing with a number of pools and saunas, clean, and well run. We had a light meal in Darwin’s (nice selection of local items) and breakfast in the morning was a great spread. Recommended!!

Lovely hotel, only issue was the huge furniture in the room that cluttered up space so made one side if the room unusable. Sometimes, less is more!

On arrival check in was smooth and our bags were taken to our rooms for us. The room itself was lovely, we were in an Attic Superior room. The dressing gown provided had a belt loop missing and was rather tired, not the end of the world but also not something you would expect from a 5* luxury spa. The facilities are very good and it never felt too busy whilst we were in the spa area. The rooftop pool is a must come rain or shine. Whilst there we were celebrating a special occasion and unbeknownst to us a bottle of champagne had been ordered by someone not staying there to be sent to the room on the Sunday. Luckily they sent a message to check it had arrived before we’d checked out on Monday, as it had not. It was queried with the reception staff on check out and they confirmed they could see it on the bill, when asked for it to be removed they explained that it had to be requested by the person who ordered it. At no point was there an apology for the champagne not arriving just a matter of fact explanation of the hoops the purchaser would have to jump through to get their money back, like this was our mistake and our problem. We won’t be in a rush to return to a hotel that does not apologise when a mistake has been made by them. Really disappointing end to the stay.

Great decor in room. Enjoyed the spa facilities. Lack of parking onsite at affordable prices is the only downstairs parking is available in the town

Lovely hotel with beautiful amenities and wonderful spa facilities

The decor history and spa

Excellent stay with upgrade. We thoroughly enjoyed the relaxing spa experience.

We thoroughly enjoyed our overnight stay at the hotel. The staff were polite and helpful. The one and only problem was lack of signage to the various spas and pools. We kept getting lost. Apart from that we loved it.

Great as always (a repeat visit for us). Excellent pools, good aircon, central location with good dining options nearby and the breakfast menu has further improved

Checking in was not pleasant, service in restaurant wasn’t professional. Spa was very nice.

Cracking spa with a lot of variety

Staff are rude, horrendous service from start to finish. A stay here is worse than a travel lodge. Not disabled friendly. The girl called Amy on reception was the rudest most unhelpful person I’ve ever met. They claim to have disabled bays but this is provided by the council not actually the hotel itself. Bar service terrible. Spa smells like feet with dirty floors. Over inflated prices for awful service.

Great hotel spa area amazing

The hotel is conveniently located for transport links, parks & The Theatre which we visited