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The accommodation was first class. The evening meals were good. The breakfast a let down. The Smoked haddock was off sweaty smell. We told them. The sausage wasnt good either on my full English

Pool and spa use very expensive. Could get a better deal on the day . Wasn’t made clear at the start this extra charge . Scanty fresh fruit and bakery on display no one topping up .Our room was overlooking noisy air con units in use all night .

The room had a single wardrobe that was totally inadequate for our 5 night stay. The staff were very helpfull. The outdoor pool was very nice. The breakfast was very good but the management of the restaurant during breakfast is poor for a 5 star hotel.

Amazing stay, spa facilities were great and so relaxing, welcome drink on arrival a lovely touch.. Great weekend

This was our fourth stay at the Crescent, our first under Champneys’ ownership. As locals we are invested in the building, having followed its restoration over the years, not least with considerable financial help from the county and borough councils. We booked our stay some weeks ago through Expedia - I selected a room we had used before and paid full price. I didn’t delve for the ‘important information’ which is further down the screen. Therefore, we were astonished on arrival to find we would have to pay an additional £40 per person per night just to swim in the hotel pool. This was ‘Champneys policy and part of the spa package’ - I never asked what this included though I suspect not much judging by the individual cost of each of the different spa treatments available. I have never been charged to swim in a hotel pool before, nor had the friends staying with us who are world travellers. The manager reduced the cost to £20 each after I complained. The room was comfortable but the breakfast disappointing - flabby slices of bread for the toaster - no fresh loaves - and our friend’s poached egg was cold. To add insult to injury, our room was advertised that day at £50 less than we paid in advance. Sadly, we won’t be returning which is a shame as it was previously our go-to local choice for special occasions.

The bedrooms are beautiful, This is a delightful, comfortable luxurious feel hotel. As a solo traveller I feel welcome and at home here. Lovely, friendly staff, excellent food and great Spa. This is my go to space for comfort and peace. Love it.

A beautiful hotel in a fantastic location. Fabulous spa facilities.

Very enjoyable stay. Great room. Sadly did have have time for the spa; just had a view if it from my room.

Good clean and very pleasant. Excellent breakfast

Fantastic Spa

Lovely breakfast

Amazing

Very nice hotel all staff extremely helpful. Just be aware that spa access is extra and that the hotel charge extra for parking or you will need to pay for on street parking outside hotel.

I been using this hotel for a couple of years I paid the price all amenities were included now apparently when you book a room the spa is no longer included they wanted £40 more on top of the £152 I had already paid for the room that used to include the spa with the room booking price . It’s now a big rip off . Also black pubic hair over the bathroom floor NOT MINE . Breakfast quality very poor left most of cooked breakfast . It’s no longer a good choice to stay at this hotel

Room was very clean and well equipped. All the staff were very friendly, the spa facilities were excellent and the breakfast was delicious

The location of this hotel is great but is is vastly overpriced for what you get.

Staff were great, outdoor pool was lovely and breakfast was first class

Outdoor pool. Indoor pool. Relaxed. Fine staff. Enjoyable stay.

Lovely hotel, great location, but the customer service is not 5-star as advertised.

Really lovely staff and grand surroundings