Euston Square Hotel

Short 1-night work stay. Staff super helpful and friendly. Room clean and very warm (which is very important this time of year). Would stay again for sure.

Room was fine overall - bit dingy

Window was leaking and let rain in so floor was wet. No electrical sockets worked in room, assumed didn’t work due to water ingress.

We arrived 3 hours early and the staff were great let us check in early, room was clean but on the small side, food looked good but never had Breakfast. Expensive for a standard double £171, location was perfect not far from the station, staff could not fault, just pricy fot the size of the room.

The staff were very welcoming and we even got an upgrade. The room was spotless and we had dinner in the restaurant which was first class service. We weren't leaving London until much later in the day and they allowed us to leave our luggage with them. Excellent service in all areas x

The room smelt so bad that I had to move

Very warm room, aircon very little power

Good hotel, convenient location for work needs

Rooms were quite small but expected in the heart of London. Staff were very friendly and welcoming.

I had booked 2 night stay in a twin room. The room was clean and the beds were comfortable. Unfortunately we didn't have hot water on our first morning but this was recitified once I had notified reception. One thing did annoy me. When one checks into hotels it is not uncommon to be asked to register a credit card and a small nominal transaction takes place, (I assume to check the card works) in case of any billable extras. We had paid for our room in advance and didn't require any extras. However, having checked out (and because i had pre paid) I later noticed on my credit card transactions an additional £9.61 charge against my card. I rang the hotel to ask why I had been charged and was told that it was a service fee which goes to the staff. On the basis I had no hot water on our first day and the fact that wasn't informed of the service fee I asked for it to refunded. I made my first request the day I checked out and was told I would be refunded immediately. One week later I still wasn't refunded so contacted the hotel again who said again they would immediately refund me. 24 hours later they still haven't. Guess who I will be ringing tomorrow.

Great - lovely staff.

The staff and overall experience was excellent

Small room, undeclared service costs were made, and service workers are not friendly

Full of black spot mould

no thank you

The hotel is conveniently located near Euston. Check in was quick and the staff were very friendly and helpful. Unfortunately after I got to my room it didn’t look like it had been properly cleaned as there was hair on the bedding etc. The front desk staff were very apologetic and moved me to another room without any issue. This room was better but unfortunately there were still some issues with the cleanliness of the bathroom. The ceiling was covered in mould in the shower and the sink had no plug meaning I could see the horrible bacterial growth in the drain. It also smelled bad when running the tap. I couldn’t bring myself to go down again so just dealt with it. Aside from this the hotel is good, breakfast was nice and reasonably priced and the beds were comfortable. Rooms were air conditioned and some of them have a mini fridge.

Clean room, friendly staff.

Not the greatest area to stay in. Our view from our window was a homeless camp. The room very small and shower toilet in same room just separated by a screen . Room was clean, bed very comfy but old leak patches on ceiling. Room service food overpriced .

The hotel was lovely and the staff were very friendly and helpful. However, there was a terrible smell of drains in both rooms 11 and 12 for the 2 rooms we booked. This made it difficult to sleep due to the smell. I did mention it to the lady on reception who said that she would refund both our rooms by 20% but have not had anything through from you.

I felt the room stark like a dormitory feel.